I am seeking a new opportunity to be part of a dynamic Software Development team, participate in design and code reviews, implement and test of software systems in patch, incremental and full releases. Directly interact with engineers to troubleshoot and resolve issues. Directly interact with customers as tier three/advanced support for particularly difficult issues.* Strong analytical and problem solving skills * Write/manage test suites efficiently including creating all pertaining test documentation in a maintainable, detailed and shareable format * Escalate project/product/process quality concerns in clear, timely, collaborative, constructive way* Maintain test equipment and testing environments* Write documentation for internal and external customers and team including: white paper engineering briefs; new feature updates; best patterns and practices guides* Develop best patterns and practices for off-shore development team communications, focusing on reducing time to market for product releases

As part of a Software Development team, participated in design and code reviews, implementation and test of software systems in patch, incremental and full releases. Directly interacted with customers to troubleshoot and resolve issues.*One of two QA Engineers supporting product with thousands of Utility companies as customers. *Supported root-cause analysis exercises against target areas, proposed corrective approaches for measurable improvements, tracked and reported progress; communicated the plans and results effectively to drive change.*Regularly requested to provide Tier III support to customers to resolve complex problems.*Designed and implemented new tests for incremental releases with new software features.*Provided technical input to team leaders to facilitate smooth product releases.*Trained Engineer-level staff on installation, basic operations, new features and test procedures.*Escalated concerns about project / product / process quality in clear, timely, collaborative, constructive way.*Collaborated with Customer Service to gather information and design solutions to resolve issues requiring Engineering support.*Wrote documentation for team and customer use including white paper engineering briefs, new feature updates, best use and practices guides for Client Services and end-users / customers, and served as the subject matter expert for all our technical documents and guides.

*Troubleshoot application and system level software programs.*Designed and developed test programs and procedures.*Developed comprehensive understanding of software paths and user workflow. *Worked with the mantra of “Verifiable. Reproducible. Describable.” for problem resolution and fix verification.*Documented functional requirements, designs, installation instructions and operating instructions.*Wrote product release procedures.