Timothy H. Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Tampa, Fl, Us

In February 2019, I became a DevOps Engineer. With this change, my role as the Product Owner of the System Architecture (formerly DevOps) team remained the same, but I took the opportunity to refocus the team to better serve the development organization by creating streamlined tooling and stronger automation, as well as refocus myself to be more involved in the technical and architectural direction of the team.The team works to make CI with TFS, Gitlab, and Jenkin. Test automation and deployments in AWS. Improved Analytics insights for the business though collection and ETL of data. As well as reporting with Elasticsearch.My primary responsibilities in this role included: Initiative and Ticket prioritization. Working with a combination of Confluence and JIRA to plan and organize initiatives, create tickets, and prioritize the backlog of work for my team, as well as leading the design and architecture of new cloud and microservice based systems in AWS.

Tampa, Fl, Us

Mid 2016 I took a different role to greater impact the continued success of the product by joining the Product Management team. My time as a Product Manager is spent managing multiple simultaneous efforts improve the product as a Product Owner as well as enabling the BU to make more effective decisions though providing data through Analytics.During this time, my various areas of product ownership have included: Core product, Patching cycle, System Permissions, Installers, Product Architecture, Analytics, Licensing, ConnectWise Manage/JIRA integration. I also served as the evangelist for a standardized internal documentation system (Confluence) that was later adopted by the greater organization outside of the Automate product team.My primary responsibilities in this role included: Working with key stakeholders and customers to scope and prioritize Initiatives and Tickets for the two teams I was Product Manager for, the Architecture team and the DevOps team. As well as reviewing, validating, and prioritizing bugs that escalate from the support department.

Tampa, Fl, Us

I was hired for the task of enhancing the Customer Web Portal and the Mobile Control Center for iOS for LabTech (later renamed ConnectWise Automate). After showing success in these areas of the product I was given an ever-expanding realm of responsibilities including, but not limited to, the following: Mac Remote Agent & Tray, Mobile Device Management, License Server, Conference Speaking, Autotask PSA Integration, Active Directory Integration, System Permissions, Maintenance Ticket Triage. Beyond the technical work, I lead a team of engineers and grew them into leaders within the organization. I also developed strong relationships with many customers allowing me to create a stronger product through empathy and understanding.My primary responsibilities in this role included: Designing, modifing, developing, documenting, writing and implementing software applications. Participating in the testing process through test review and analysis, and certification of software. I also led a team of up to 4 other software engineers at a time. Many of which went on to become leaders in the organization.

Schiller Park, Il, Us

I do some freelance work for PSAV occasionally.

Tampa, Fl, Us

The biggest part of this job is live A/V and classroom support. But having worked there for many years, I have tried my hand in a multitude of other projects. One of the primary ones being the installation of new Smart classroom systems.

Tampa, Fl, Us

• Aided design and film students with their assignments• Assisted students with assignments and trouble shooting• Assisted with administrative work and lab deployment