Timothy H. Email & Phone Number

Evanston, Il

• Maintain calendar for the Director of Meetings and Events, and plan, prepare, and take minutes for approximately 250 staff and key stakeholder meetings per year, anywhere from 5 to 175 people.• Administer the bid process for future international convention up to 9 years out- collect, research, and analyze proposals, resulting in the RI Board selecting the future locations of the annual convention.• Coordinate and draft routine reports and highly organized reference documents including spreadsheets, binders, and Power Point presentations.• Maintain team information resources, including phone list, meeting roles lists, organizational charts, future meetings lists, and others as required. Administer permissions, and maintain organization within Meetings and Events related Team Sites.• Manage onsite staff and customer service office, and maintain staff office manuals. Manage onsite staff apparel order, distribution, and storage.Onsite assistance including:Travel for 2 or more weeks at a time to provide on-site logistical and customer service management support. Serve as Staff and Customer Service office manager.

Oakbrook, Il

Contractor at Exelon as Executive Assistant.* Worked with Director of Smart Grid and Technology on all general and advanced administrative duties, including but not limited to call scheduling, meeting scheduling, meeting and event logistics with internal and external clients, as well as advanced level customer service with internal and external clients.* Coordinated daily calendar for Director, scheduled, re-scheduled and cancelled meetings under the guidance of the Director, to ensure a conflict-free workday. Answered Director’s line and routed calls to appropriate individuals, as well as answered questions from external clients that called Director’s line.* Assisted department with onboarding and offboarding of individuals, including ordering and setting up equipment, requesting security badges and LAN tokens, ordering telephones and setting up desk and office space.* Completed various training reports for senior management and ensured that reports were delivered and processed in a timely manner.

Chicago

Working with Senior Director of Chapter Operations on all administrative duties, including scheduling calls, general logistics, and customer service.Working with 26 chapters nationwide as initial point of contact for payment requests, expense reports, troubleshooting issues related to donations and gift processing.Assisting National Chapter staff with completing and processing of Community Health Charities and Combined Federal Campaign applications by obtaining appropriate signatures and attachments. Completed this task for all 26 chapters supported.Completed Walk Reports on a weekly basis and distributed to Lead staff showing each individual chapter's Walk performance.Working as liaison between chapters, Donor Services and Direct Mail Processors (DMP) to resolve any issues that may arise with donations, Walk registration forms, etc.Ensuring that all check requests are approved, invoices are paid, reimbursements are processed and properly submitted by Tuesday of each week. This includes recurring payments (rent, utilities) as well as non-recurring payments.

Lincolnshire, Illinois

Advanced Administrative Assistant in the Health and Benefits area, currently doing administrative tasks for a Vice-President, an Assistant Vice-President, various Product Managers and coordinators.Currently working on special data intensive projects including metric tracking, quality assurance, error tracking, and expense recording and tracking.Created a specialised metric tracking system for use with quality assurance process for data specialists, as well as created specialized standards for use with the metric tracking system. Created various tickler tracking databases including a database to analyze, store and report on error rates and ratios in an attempt to decrease error rate within a team of specialists.Entering and tracking new position requisitions within the Aon Hewitt HRIS system. Followed up with recruiters and management regarding said positions. Worked with HR and management to ensure that information entered was correct and accurate.Daily use of Microsoft Office (Word, Excel, PowerPoint, Access and Visio) to complete daily tasks.

Chicago, Illinois

Performed various administrative tasks under the leadership of the Chicago Director and Lead Director for Community Development.• Coordinated daily calendar, scheduled meetings and all hands events and maintained a conflict free calendar, while providing phone coverage, screened calls and routed calls to other individuals or areas, as appropriate.• Maintained contact, employee and customer phone and address lists using Microsoft Excel and Access.• Managed travel arrangements and completed expense reports utilizing American Express, Corporate Travel Agencies and Internet.• Maintained and created new office filing and mail systems, and ordered office supplies, as necessary.• Created tickler tracking systems for various tasks including but not limited to reporting and dissemination of information, while working with other Administrative Assistants on various projects to ensure uninterrupted coverage.• On multiple occasions, trained various team members nationwide on various interoffice technology packages including Microsoft SharePoint and Microsoft LiveMeeting.• Completed monthly statistical reports using Microsoft Word and Microsoft Excel, reducing department errors to a less than 3% error rate.• Created and maintained various Microsoft SharePoint sites for use across company lines and owned a primary company SharePoint site.

Chicago, Illinois

Served as Wire Service Agent, Senior Admin Specialist and Implementations Associate for a financial-services firm ranked among the largest in the nation.• Implemented various treasury services products for customers within tight deadlines and maintained contact with those customers and client service officers during each step of the implementation process.• Trained several team members on the implementation process and created a step-by-step manual outlining the implementation process.• Consolidated customer accounts and performed routine account maintenance for all retail and middle market accounts utilizing specialized software and computer systems.• Assisted with a case management project to resolve US Patriot Act issues by researching customers and identifying potential fraud issues.• Processed outgoing paper and telephonic wires while answering inbound calls and providing information regarding wire transfers.

Business Administration, 3.1

Computer Science

Diploma, Accounting (General Office)

Activities and Societies: Business Professionals of America, Tour Guides In 1994 attended the national competition of the BPA club.