Tim Cline Email & Phone Number

Vancouver, Washington, Us

• Partner with AE’s and AM’s to discover customer needs and design solutions to solve complex customer challenges. • Be the expert that articulates the solution capabilities through solution demonstrations anchored in the context of customer need and value • Lead the technical aspects of the solution and customer evaluations while ensuring a memorable experience and delivering value to ensure the technical win• Track and raise feature requests while collaborating closely with product management and engineering teams. Enhancements/capabilities and competitive intel

Boston, Massachusetts, Us

• Lead technical pre-sales conversations including discovery, demonstrations, integrations, and data flow mapping• Train sales teams on product updates, new features & enable them to talk about it in the pre-sale process• Contribute to cross-functional projects that support Solutions Engineering team initiatives like process improvement, product roadmap feedback, and increasing sales efficiency• Develop relationships with our customers, partners, sales team, marketing team, customer success team and senior leadership to help accelerate Sales opportunities

Charleston, South Carolina, Us

• Understand the needs and priorities of K–12 customers, industry best practices, and how our specific solution capabilities drive value • Build and maintain strong strategic relationships with c-suite executives, senior directors and managers, and other key stakeholders across our customers, gaining trust and respect • Develop and execute jointly agreed success plans with each customer, underpinned by regular executive business review meetings, to ensure speed to results against their desired outcomes Onboard new customers, ensuring that they understand how best to leverage the support, services, training, community, and other resources available • Analyze and share customer product usage data and quickly identify opportunities for strategic action to reduce retention risk and drive progress towards outcomes • Understand and track customer sentiment data, respond promptly to user survey responses, and proactively action wellness plans for at-risk customers • Support the wider customer success and marketing teams to identify, develop, and deliver adoption webinars, user groups, events, blogs, customer stories, and other thought leadership for customers • Handle professionally even the most difficult or sensitive situations with external parties, turning negative or adversarial situations into positive results for both Blackbaud and the customer

Charleston, South Carolina, Us

• Partner with Account Executives to provide customer-facing consultation in the support of direct sales pursuits of Blackbaud solutions• Maintain and improve in-depth technical understanding of multiple Blackbaud solutions• Assist with sales pursuits for customers and prospects• Lead discovery and initial requirements gathering sessions with customers and prospects, translating key pain points into solution opportunities• Prepare and deliver standard solution demonstrations for virtual or in-person meetings with customers, tailored based on key pain points uncovered in discovery• Prescribe packaged implementation or consulting offerings based on customer needs• Assist with gathering and documenting requirements for custom Services solutions• Recommend partner products and services to match customer requirements• Answer a variety of functional and technical questions from customers funneled through the sales team• Provide functional and technical responses to customer RFPs, RFIs and other direct requirements• Deliver regularly scheduled sales seminars (virtual and in-person), may represent Blackbaud and our solutions at conferences, user groups, or other Marketing events

Charleston, South Carolina, Us

• Deliver training specializing in Blackbaud's K-12 ON and Raiser's Edge products, and Organizational Best Practices to Blackbaud’s software users, both in-person at locations across the U.S. and Canada, as well as online using distance learning technology.

Charleston, South Carolina, Us

• Design, develop, and update innovative new hire training that incorporates product knowledge and troubleshooting methodologies• Create, schedule, and deliver training and cross-training to existing analysts (refresher trainings)• Build professional relationships with the people I train• A resource for employees• Partner with BBHQ trainers to develop and incorporate non-product related curricula as needed• Calibrate regularly with the leadership team (Managers, Leads, Coaches, Knowledge Specialist) to develop team and individual training plans

Charleston, South Carolina, Us

• Provide high quality, first contact support for the private K-12 school sector using WhippleHill's advanced software.• Communicate with customers via phone and email while ensuring needs are met to increase customer retention.• Analyze and document customer issues and resolutions through our CRM database and escalate support tickets when necessary to other groups within the WhippleHill organization.

Bedford, Nh, Us

We were acquired by Blackbaud, and are now better together!• Provide high quality, first contact support for the private K-12 school sector using WhippleHill's advanced software.• Communicate with customers via phone and email while ensuring needs are met to increase customer retention.• Analyze and document customer issues and resolutions through our CRM database and escalate support tickets when necessary to other groups within the WhippleHill organization.

• Provide a safe and nurturing learning environment, filled with activities and experiences to nurture and facilitate learning.• Develop age-appropriate lessons that will create a facilitate a meaningful learning experience.

Master Of Education (M.Ed.), Curriculum And Instruction

Bachelor'S Degree, Music And Education

College/University Preparatory And Advanced High School/Secondary Diploma Program