Established Seller Customer Service in 2018. * Owned the products and policies that influence 3rd Party Seller's ability to provide customer service on par with Amazon itself. * Grew team from 5 to 30 people across 4 development & product teams. * Defined and executed a 3 year architectural plan that replaced legacy server-side systems with statically host client side applications and RESTful APIs for internal & external audiences. * Developed new measurements for the customer experience. * Led efforts to use real time machine learning to end fraud, phishing & spam in our system. * Launched a chat bot for immediate resolution of customer's concerns. * Created new customer facing experiences on the Amazon home page to proactively communicate customer service updates to Buyers.

Vice President of Product Development, Kalibrate: 7/16 - 6/17Vice President of Technology, DecisionDesk: 1/15 - 7/16Team Lead, Mongoose Metrics: 1/14 - 1/15Lead Developer, Sociagram: 3/13 - 1/14Engineer, Urbancode: 1/13 - 3/13Featured Speaker, Mid-Atlantic HEUG 2015 at Coppin State University, "They promised us jetpacks but all I got was this lousy t-shirt."Featured Speaker, Link-State 2014 at Case Western Reserve University, "KING PUSH: Happier customers, increased quality and decreased defects from the same old legacy codebase. All made possible by empowered developers leaning on simple automation."Featured Speaker, Link-State 2013 at Case Western Reserve University, "Adventures in Service Oriented Architecture: How Sociagram Transcodes and Delivers Video Messages Without Losing Sleep."

Full stack development of the HubSpot’s Social Media Tools - utilizing Guice, Jersey and ZooKeeper to build high performance APIs which were consumed by lightweight front-end applications built with Django, Sass and CoffeScript

Developed embeddable versions of WordStream’s one of a kind SEO product

Worked with a worldwide leader in advertising to create, manage and process their international incentives based marketing campaign, the largest implementation of its kind in the world using Perl, MySql and jQuery in a Test Driven Development environment