Tim Hill Email & Phone Number

Phoenix, Arizona Area

Waste management and recycling service solutions for commercial and residential clients.• Create business partnerships with municipalities to promote new growth opportunities and goodwill. • Deliver end-to-end mapping to identify trends, implement best practices and further enhance customer conversion. • Increase marketplace traffic and become more customer-centric. • Introduce and execute branding strategy vision.

Phoenix, Arizona Area

A 1,000-employee company, managing and selling surplus assets for corporate and government agencies. Clients included: GM, Motorola, Walmart, PepsiCo, Chevron, the Department of Defense and many more.• Accelerated cross-functional training to support marketplace launch, generating 500,000 transactions and $629.3 million in GMV. Team members were located in Australia, Houston, London, Phoenix, and Shanghai.• Co-led the development ($55M budget) of a new suite of customer-focused e-Commerce and back office business products and services and strategic initiatives. • Produced a customer hyper-care program for 3 million registered buyers and clients in 190+ countries and supported a new e-Commerce platform. • Delivered the first employee engagement spectacular. Attendance was 98%.

Phoenix, Arizona Area

A global solution provider of asset management, valuation and recovery services across major industry verticals, including: aerospace, auto manufacturing, heavy duty trucks, vehicles, biopharmaceuticals, consumer brands, electronics manufacturing, energy, government and retail.• Improved the buyer experience and provided customer, client, operational and sales support to TruckCenter.com dealerships located in Fontana, Fort Worth, Atlanta, Indianapolis and New Castle.• Sold heavy duty trucks for TruckCenter.com as needed. Approximately, 1,800 trucks were sold annually.• Co-contributed to lead nurturing and account management campaigns together with marketing. Re-engaged 1100 leads.• Sold $2 million in assets. Optimized sales cycle operations together with investment partners.• Delivered solutions to problems involving clients, customers, Attorneys General, customer attorneys, Better Business Bureaus, Department of Defense, Homeland Security, FBI and other law enforcement agencies.• Contributed to Liquidity Services tradeshows to promote corporate brand and introduce products and services.• Reduced operation costs by $1 million at contact centers through strategic planning. Maximized consolidation of centers and staffing levels with locations in the US, UK, France, and the Philippines. • Saved $100,000 in call center operating costs through systems integration of all customer-facing communications. • Decreased training time by 50% and reduced churn rate by 10% for contact center operations. • Produced global customer support handbook to include recruiting, hiring, training, E-learning, coaching, troubleshooting, quality assurance, forecasting, retention, reporting, KPIs and continuous process improvement procedures.• Reduced field operation costs by $250,000. Streamlined warehouse processes during a 48% property surge.

Phoenix, Arizona Area

A contractor of the DLA Disposition Services for the sale of surplus and scrap assets of the United States Department of Defense.• Expanded military and commercial vehicle and trailer operations and sales to exceed $25 million annually for five years consecutively.• Co-optimized military vehicle and trailer dealerships located in Tucson, Eglin and Jacksonville. Facilitated the sale of hundreds of vehicles and personally sold several vehicles as needed.• Generated approximately 5,000 titles annually for five years. Maximized titling processes for military vehicles and trailers. • Sold military trucks and trailers post auction and when military installations were space impacted.• Sold $6.2 million in aerospace assets to client and performed distribution and quality management services.• Delivered a “Sell Your Surplus” program within contact center to resell assets (aerospace, biopharmaceuticals, energy, government, industrial manufacturing, retail and transportation).• Sold a $100,000 flight simulator and accelerated the logistics of delivering the asset for our client.• Collected $11 million in delayed payments. Created collections department within customer service center.• Improved service levels by 10% and net promoter score by 14%. Implemented Salesforce within contact center operations.• Reduced contract cancellations by 15%. Designed call center customer vetting strategy and processes. • Co-introduced an export compliance controls and reporting program with legal, operations and finance to become 100% compliant with export, FAR, DFAR and other regulatory policies and risk mitigation.

Business And Communications - Anticipated Date: May 2024, Business Administration And Management, General

Leadership Training For Managers

Achieving Solutions For Life, Work And Beyond

Contact Center Strategies