Tim Johnston Email & Phone Number

Somerville, Ma, Us

Expanded management to all three technical divisions across the Walker group of international companies (Infrastructure, Information Systems and Publishing Technologies), further unifying the global IT team.- Implemented a Unified Endpoint Management system to better deploy, manage and secure PC, Mac and mobile devices systems group-wide, allowing patching and updates to be performed fast and to a wider array of software.- Enhanced client security by upgrading to an XDR AV system, enhanced DNS (Quad9), enforcing MFA on client VPN connections/applications via Azure AD/SAML and encrypting remote devices (PC/Macs).- Improved overall security by coordinating periodic penetration testing, vulnerability scanning and remediation.- Integrated a secure DRM system into the workflow to allow unreleased titles to be shared with potential customers and reviewers.- Deployed email archiving and journaling system for legal/compliance and preparation for M365 migration.- Overcame remote working issues for book designers handling large files over slow connections by implementing PCoIP/HP Anywhere.- Begun the process of migrating AD forest and data under a single multi-geo enabled Azure Tenant and M365.

Co-founder of Main Street Reps, a successful manufacturer’s representative sales agency with annual sales of over $10 million and growing.- Developed website with sales/order system integration and significant automation.- Created one of kind, automated sales reordering and scheduling system, allowing scheduled, recurring, custom reorder forms to be generated from sales histories using a complex filtering and scheduling criteria to over 3,000 customers in the region.- Developed sales goal tracking system for the sales force with automated, easy to understand traffic light/heat map reporting delivered via email.- Custom built automated PDF catalog processing system which, through a SQL driven FTP server, allows simple and seamless content delivery of catalogs and digital sales materials to staff tablets in the field and the website.- Built commission statement conversion system, converting dozens of disparate commission statement formats each month to a common import format – saving 60 hours of manual data entry work per month.

Somerville, Ma, Us

Became one of the first group level roles in the Walker group (~$130M), responsible for all infrastructure and support group-wide. Prior to this role, the UK, AU and US IT operated independently, collaborating where possible, but with no formal decision maker or group-wide direction. The group consists of 3 primary sites and roughly 300 users.- Re-engineered global backup strategy, backing up over 100Tb of data nightly (over 500Tb of raw storage across the group) and implemented VM replication for disaster recovery.- Implemented a single Service Desk for helpdesk ticket sharing across the group, centralized asset, software licensing and contract tracking.- Enhanced email threat protection with sandboxing, ongoing security awareness training and preemptive phishing- Migrated traditional PBX's to a 3CX/VoIP solution, saving over 60% in call costs and allowing location independent use cases.- GDPR compliance and response team member.- Migrated from fixed point Polycom video conferencing to Zoom Rooms.- Migrated all web hosting to AWS/EC2/LightSail.

Somerville, Ma, Us

Worked with senior management to align the IT function with business goals, delivering high levels of service to a mixed platform client base with a local staff of four and UK based team of three including a SQL developer.- Proposed, negotiated and implemented a group-wide IT restructuring and staffing plan. - Unified localized IT teams from each site into a group-wide resource by creating three conceptual divisions spanning the group (Infrastructure, Publishing Technologies and Business Intelligence), promoting group-wide standards, documentation and collaboration while allowing local reporting structures to be maintained.- Centralized IT documentation and resources by creating a group IT documentation portal, helpdesk, change log system and a centralized, secure password management system.- Redesigned group networks for better security using 802.1x, Radius, DMZ’s etc.- Planned and executed company relocation including all cabling/fiber installs, multi-server room build-out.- Implemented group-wide AirWatch MDM/MCM allowing remote sales staff to access the latest sales materials and content instantly.- Implemented a group wide, distributed and replicated Digital Asset Management system (DAM) for publishing asset archive and workflow.- Developed an Adobe InDesign based image workflow system for the design team - saving ~600 work hours/year at the US site alone.

Somerville, Ma, Us

Designed and built an international network of sites and systems spanning 3 companies (US, UK, AU) on predominately Windows based systems. Managed a small team providing fundamental services allowing growth of net sales from $18 million in 2000 to $59 million in 2006.- Reduced costs and allowed remote manageability by implemented VMware, SAN's, KVMoIP and PRTG monitoring across the group. - Led group-wide communications productivity project by MS Exchange, implementing SAAS spam protection (reducing inbound mail volumes by 90%), deploying Blackberries/BES for mobile email, LAN based faxing and PicTel/Polycom Video Conferencing systems (cutting inter-company international travel expenses by 90%).- Core team member behind the selection and deployment of a £1 million, group-wide publishing system (Virtusales Biblio3).- Significantly increased perimeter protection and redundancy by implementing Fortinet firewalls globally.- Developed an ASP.Net based sales estimating and forecasting application for sales staff, replacing an Excel based process plagued with concurrency issues, saving hundreds of hours of sales staff time.- Created and maintained the Walker Group’s portfolio of over 600 domain names.

Somerville, Ma, Us

Provided strategic development of the infrastructure and database driven information systems across the Walker Books group. Including developing catalog generation systems and a client-server bibliographic database/media file library using VB6/SQL Server that also drives the candlewick.com website.

London, Gb

Employed as the first IT staff member of Walker Books, a UK based children's book publisher. Responsibilities were to support the existing cross platform infrastructure (PC, Mac, VMS VAX/Alpha) that was created by various contractors and to increase its reliability and performance for the 120-user company.