Timothy Henderson Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

- Work with warm leads to convert sales of residential security systems, consistently averaging more than $1 million annually in new contracts- Consult with prospects on their specific security needs and customize packages to best fit their situations- Given the opportunity as a top sales performer to participate in CPI’s UAT effort to integrate CPQ (Configure, Price, & Quote) software into our Salesforce platform- Achieved Sales Advisor Level 3 in Inside Sales Advisor Performance Program, representing the top 30% of the sales force- Mentored other sales representatives and energized by helping colleagues succeed- Honored among CPI’s top sales associates as a three-time President’s Club recipient

Charlotte, North Carolina Area

- Drove a team of front desk associates to provide the highest level of customer service to hotel patrons- Personally addressed all escalated customer incidents and worked toward the best outcome possible for guests- Proactively sought to understand the unique situations of guests and anticipate the ways that myself and my team could optimize their stay- Led weekly meetings, trained new associates, and conducted 90-day performance reviews for a team of 10 Guest Services Agents- Performed customer service audits designed to reinforce and improve staff performance

Hagerstown, Maryland, United States

- Supervised marketing firm that supplied face-to-face marketing for brands such as DirecTV and Vizio inside major retailers including Sam’s Club, Best Buy, and Costco- Hired and trained personnel in brand marketing, developing employees into team leadersInspired and motivated employees daily through morning and evening “atmosphere meetings”

- Sold for major brands, including DirectTV and Vizio, to the customers of major retailers including Sam’s Club, Best Buy, and Costco- Met and surpassed weekly sales quotas consistently, advancing into management within five monthsCross-trained and developed new employees for the company

Bachelor Of Arts (B.A.), Film/Cinema/Video Studies

Undeclared