Tj Shaffer Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pa, Us

Altamonte Springs, Fl, Us

- Developing and executing product roadmap for account user self-scheduling; aligning business goals and user needs to drive successful feature launches, including version updates for full-cycle software releases on desktop, iOS and Android platforms- Presiding over feature development, bug reduction and EMR configuration that increased successful self-scheduling attempts by 20%- Conducting requirements gathering with stakeholders and designers to inform user stories, define acceptance criteria and translate business needs into actionable development plans in Jira, Lucid and Confluence- Partnering with key stakeholders regularly to translate business needs into product outcomes, manage tradeoffs and provide updates verbally, through real-time demonstrations and through written communications- Reviewing technical feasibility requirements; engaging with vendors for provider data management and provider search APIs; strategizing implementation with engineering and product leaders- Leading cross-functional development team; facilitating agile ceremonies; conducting requirements gathering, managing a developer backlog and strategically prioritizing work- Incorporating human-centric design and user experience research to improve patient self-scheduling experience

Altamonte Springs, Fl, Us

- Led scrum ceremonies, including refinement, sprint planning and PI planning; promoted collaboration an adherence to Agile principles for successful product delivery- Conducted requirements gathering, translated requirements into user stories for front end, UX and API developers- Served as technical liaison between business stakeholders and Epic technical support to determine requirements, configure and optimize pre-registration tools in MyChart- Implemented a robust data analytics strategy using Amplitude, leveraging insights to inform stakeholders and contribute to improvement of user experience- Optimized product quality by uncovering and prioritizing bugs using Proxyman and Android Studio; developed and conducted user acceptance testing scenarios

Winter Park, Fl, Us

- Created and led programs, including monthly workshops on Culture Shock, Orientation and a mentorship program to assist international students with assimilation to U.S. education- Designed infographics, unique social media engagement graphics and internal website banners, including creating augmented reality ads with Spark AR, Photoshop, Dimension and Canva to market workshops and university resources- Built alumni relations by hosting monthly panel discussions, quarterly virtual mixers, podcasting and proposing a crowd-sourced alumni mapping project- Acted as key point of contact for multi-department projects, including International Education Week, building and coordinating programming- Documented student engagement with Salesforce cases; writing user SOPs for standardized documentation- Liaised between game developers, enrollment guides and management to create an F-1 visa simulation video game; ideating features, playtesting, gathering user feedback and recommending improvements

- Created gamified curriculum to engage with high school students in spoken and written English; Maintained organized, reproducible curriculum- Utilized presentation and classroom management software to promote an interactive and creative classroom (Prezi, Class Dojo, Microsoft PowerPoint)- Developed hands-on learning projects, as well as practical language skill classes for individuals, pairs, and groups- TEFL certified through International TEFL & TESOL Training (ITTT)- Built rapport with students and faculty in a multicultural, multilingual environment

Master’S Degree, International Relations And Affairs

Mandarin

Bachelor Of Arts (B.A.), History