Dr. Keiningham is the J. Donald Kennedy Endowed Chair in E-Commerce and Professor of Marketing at St. John's University Peter J. Tobin College of Business. He received the American Marketing Association's Christopher Lovelock Career Contributions to the Services Discipline Award for teaching, research, and service that has had the greatest long-term impact on the development of the services discipline. Additionally, Dr. Keiningham was named one of the “Top 50 Undergraduate Business Professors” by Poets & Quants. His research has received several awards, including best paper awards in the Journal of Marketing (twice), Journal of Service Research, Journal of Service Management (twice), and Journal of Service Theory and Practice (twice).

Keynote speaking, thought leadership books/articles, and marketing consultancy headed by Timothy Keiningham, Ph.D. and Lerzan Aksoy, Ph.D.

Responsible for overseeing and growing the company's thought leadership through publications, keynote speaking engagements, and leading edge product development. In addition, Tim advises senior executives across industry sectors in the areas of customer experience innovation, customer strategy development, and customer loyalty improvement.

Primary individual responsible for achieving and sustaining thought leadership position for the firm:● Author/editor of several books and numerous articles in both academic and trade publications.● Conference speaker for the global Ipsos Loyalty division with speaking engagements worldwide.● Regular contributor to the media.As a result of this work (from the corporate website): "Ipsos Loyalty is distinctive and differentiated in three key fundamental ways – market leadership, thought leadership and technology leadership. …Thought Leadership: Ipsos Loyalty is the proven reference for thought leadership in customer experience and loyalty research. We have won more prestigious scientific awards for our research than all comparable companies combined. We are authors of some of the most influential books in the field and our peer reviewed journal articles and other papers are cited more than 3,000 times by scholars in their research. In addition, we published a paper recognized as one of the top 20 articles written in the past 25 years (by the INFORMS Society for Marketing Science) and were awarded Best Papers in the Journal of Marketing (TWICE), Managing Service Quality (TWICE), and Journal of Service Research. We have published recently in the Harvard Business Review (which received the NextGen Disruptive Innovation in Market Research Award), have a case taught at the Harvard Business School, and are actively working with professors from 15 top academic institutions including Harvard, Northwestern, Fordham, Vanderbilt, and the University of Maryland."● The statements regarding “Thought Leadership” are based solely upon my work.

● Manage design and analysis of large-scale, global market research programs, presenting findings and recommendations to senior officers of client firms.● Active in the business development efforts of the firm.● Conceive and develop core products for the firm.

Integrally responsible for transforming company (then Marketing Metrics) from < $2 million revenue into Honomichl 50 firm prior to acquisition by Ipsos.