Timothy Kitching- Certified Scaling Up Business Coach Email & Phone Number

Sydney, Nsw, Au

Timothy Kitching is a speaker and high-performance coach who works with individuals and teams to bring out their best in work and life. He and his team specialise in building Mentally Health High Performance teams.He does this with a very clear focus on values, mindset and personal accountability, and with a truly pragmatic approach to leadership development. With more than 25 years’ experience in leading teams and businesses across Corporate Australia, Government and Law Enforcement, Tim brings a unique perspective to his areas of expertise, which include Executive and Organisational Coaching, Leadership and Management Development.His passion for evidence-based decision making in an area that is often devoid of them, makes Tim’s approach to leadership development truly unique.Tim specialises in:- Executive and Organisational Coaching- People development and influencing, - Team dynamics and getting everyone ‘on the same page’- Facilitation and training delivery- Negotiation and conflict resolution - Using Psychometrics and People analytics to recruit, retain and promote the right people into the right roles.The business provides Coaching and Mentoring to managers and executives around their own development and the way that they deliver in their businesses and their lives generally. The use of various Psychometric tools to drive engagement and cohesive teams is a key component of his people practice.

North Sydney, New South Wales, Au

Not for profit specialising in resilience programs for school-aged children.____________________________________________________________________________________

Melbourne, Victoria, Au

Lead and manage the Operations Function for the Retail Bank in NSW and the ACT (240 outlets and >1600 people) Accountable for the management and delivery of the following operational functions for NSW Retail: Product Fulfilment, Risk Management, Recruitment and Onboarding, Pricing (Asset and Liability) Capability, Process Compliance and Quality across both distribution and product fulfilment teams.• The business outperformed in 2013/14 with all key target metrics met including >175% of lending growth and >290% of deposit targets. This has been achieved by- a clear strategy and business plan focusing on both front end sales activity and back end quality and process compliance including transparent reporting on both activity and fulfilment levels including quality metrics- improving relationships between the sales force and the operations teams so they feel part of an end to end customer experience.- implementing a reporting dashboard that clearly shows sales activity, funnel management and fulfilment activity• Risk Management culture is improving with decreasing levels of statutory errors and internal polcy breaches. This has been achieved by- setting very clear expectations around performance and risk management- making Risk Management a ‘ticket to the game’ for sales and operations team bonuses at a State Level. - Risk Management discussion have become part of the networks operating rythmn with as many conversations around the risk and compliance dashboard as there are around the sales funnel• NAB hit No 1 for customer satisfaction across NSW and the ACT.

Melbourne, Victoria, Au

Lead the design, development and implementation of a national strategy to increase sales from innovative distribution channels. Lead the acquisition and management of third party alliances, introducers and workplace partners and employers. Grow revenue and business volume for the NAB Enterprise through increased customer acquisition, strengthening relationships with clients and referrers, identifying new channels.♦ The business has secured over 30% of current mortgage sales opportunities.♦ Have achieved a 15% growth in revenue to date in 2013 in unfavourable economic conditions after several years of flat results.♦ Have enabled the bank to maintain market leadership by delivering new workplace banking programs which enable it to directly communicate with client employees, creating create a large pool of potential new customers.♦ Client satisfaction has doubled in 2013.____________________________________________________________________________________

Melbourne, Victoria, Au

♦ Increased sales of new accounts, credit cards, general insurance, referrals to NAB financial planners and mortgage consultants by 15%.♦ Doubled General Insurance Sales in NSW by leveraging the bank’s dis-aggregated retail network. ____________________________________________________________________________________

Melbourne, Victoria, Au

Led a team of 10 to direct a major enterprise wide-project to successfully implement changes to consumer credit, contracts, corporations and privacy legislation.____________________________________________________________________________________

Led the risk management team of 50 for MLC’s Distribution Division to implement an Enterprise Risk Management Framework. Provided oversight and assurance to MLC boards and board committees regarding the management of risk. Provided advice and guidance to the Executive Team for advice and marketing regarding risk management and compliance issues. Ensured that MLC distribution channels met Financial Services License requirements.♦ Reduced the risk rating of the business which decreased its capital holding requirements.♦ Fostered and embedded cooperation between the Risk Management Team and the Business to ensure that shareholder value and return on equity drove performance.♦ Championed the move to a customer focused culture which reduced complaints and activities attracting regulator attention.♦ Reduced risk issues and events related to operational losses.____________________________________________________________________________________

Melbourne, Victoria, Au

Led the Operational Risk department incorporating Operational Risk, Business Continuity and Crisis Management, Financial Crimes, Security and Risk Training. Designed, developed and maintained the Enterprise Risk Management Framework. Managed the Risk Management Reporting capability. Created and rolled out of Risk Policy and Processes.____________________________________________________________________________________

Melbourne, Victoria, Au

Developed and managed the implementation of policies for Business Continuity, Security and Fraud. Management a continuity program for 4,000 staff with over $100 billion in funds under management. Managed Financial Crime risk including policy, identification, prevention and investigation and managed physical security risks.____________________________________________________________________________________

Sydney, New South Wales, Au

Bachelor Of Arts, Legal Studies, General

Diploma In Financial Services, Financial Planning