Timothy Kopala Email & Phone Number

Chicago, Illinois, United States

United States

Greater Chicago Area

High Volume, Fast pace, Transactional Sales Role; Call Center environment with website chatroom response tasks; use (CRM) NetSuite and Office 365 for organizational and work management tools; Maintain and met a variety of call andsales metrics; maintained highest daily call averages metric three months straight Require technical knowledge of data capture technology and warehouse asset and inventory management; utilizingresources; Product Categories: Scanning, Printing, Inventory and Asset Management tools and Management Systems andSoftware for a variety of different industries (manufacturing, pharmaceuticals, retail, etc) Maintained sales through cold calling, social media networking, following up on inactive/active customer lists,relationship building

Chicago

• Provided electronic and IT business solutions provided by CDW to customers; Coordinated and Lead conference calls between customers and product/manufacturer specialists to provide the best solutions for customer needs• Followed up with customers to provide current product specials and new technologies while maintaining SPS (CRM) customer profile• Performed annual power point presentations to reflect understanding on current company objectives• Presented Quarterly Business Reviews with my top 5 customers in trailing 12 month spending• Completed initial training and staying current on various technologies and services provided by our vender partners such as: Microsoft, Adobe, Watchguard, Apple, Dell, HP and Cisco

Greater Chicago Area

• Created entertainment and communication solutions for qualified customers, residential and commercial, and continued a working relationship beyond point of sale to achieve referrals and continuous business• Training: successfully trained store employees, at two store locations, in strategy and encouraged them to provide creative solutions for their customers; taught them to recognize opportunities in each encounter and provided them with support and coaching so that they reached top sales associate ranks • Created marketing and community outreach initiatives to create company awareness within the community; Attended meetings with the Chamber of Commerce to network and spread awareness of business/company presence• Inventory control: ordered and received supplies and products to keep store well equipped; provided keen attention to detail to prevent losses• Daily quota assessment: Analyzed daily store revenue status relative to monthly goal and adjusted store activity to drive sales to achieve revenue goals• Administration: sought accuracy in customer contracts, audited commission data for payroll, kept customer and store files organized; coordinated employee schedules; Maintained customer information through Retail IQ (CRM Tool) for tracking and POS purposes• Adapted quickly and explored changing and new proprietary software’s for manufactures such as: Samsung, Blackberry, Apple, HTC, Motorola, Pantech, and LG

Music Theory And Composition, Sound Engineering

Business, Economics, Marketing