Tim Kurtz Email & Phone Number

Orion Charter Township, Mi, Us

South Jordan, Ut, Us

 Accountable for the successful delivery of products and services to clients within the Quality/HEDIS Cotiviti portfolio. Partner closely with assigned Client Executive and Data Analyst, as well as other teams across the organization to troubleshoot and submit application enhancement requesting for the Quality/HEDIS application Conduct regular meetings with clients to ensure application functionality expectations are met, open issues are managed in a timely manner, and client contractual SLA’s are met.

Lansing, Michigan, Us

Tampa, Florida, Us

 Work with internal and external partners to continually identify opportunities and drive clinical transformation efforts and adherence to evidence-based medicine. Communicate and lead provider engagement strategies to increase STARS/RAPS scores. Led client facing training and demonstration of Evoke360 (CareBook) population health application.

Aliso Viejo, Ca, Us

 Collaborate with clients to understand requirements to formulate business process specifications and translates those into application functionality and understanding the value of the project and deciding when to advocate and when to compromise to arrive at mutually acceptable solutions. Serve as a liaison between client and technical staff to translate requirements and assist the technical team in translating application functionality into application architecture and the production of system functionality documents. Communicate business directives, goals, and needs to the technical team and serve as a client interface for managing user expectations and client satisfaction.

Aliso Viejo, Ca, Us

 Managed the implementation of the Medicare Advantage provider engagement program in Florida. Overseeing the same program in established markets of Oklahoma, Montana, and Oregon. Maintained quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends, and recommending system improvements.  Recruited, hired, and trained employees. Developed personal growth opportunities, balancing workloads to optimize the effectiveness of the team.

Aliso Viejo, Ca, Us

 Functioned as the primary contact at the site level for Blue Cross Blue Shield Medicare Advantage provider engagement program.  Managed and coordinated the creation, distribution and collection of clinical documentation improvement alerts. Engaged in dialogue and guided practice staff and physicians in response to feedback from company physicians and coders.

Livonia, Mi, Us

 Responsible for processing and management of problems that prevent payment of invoices received from internal customers and external accounts payable vendors.  Made critical decisions based on information gathered from research and analysis. Ensured adequate controls existed to safeguard the corporation assets and prevent unauthorized payment, overpayment and expense abuse, identify repetitive type invoice problems, analyze root causes and works with administrators to initiate resolutions.

 Working in call center environment, communicating with patients, doctors’ offices and hospital to schedule both diagnostic and surgical appointments using Cerner SurgiNet, Cerner Enterprise and McKesson Pathways scheduling system.  Managed operating room schedule to reduce overstaffing and to maximum efficiency. Selected as a Super-User for Healthquest Genesis Go Live at Mt. Carmel Health System in Columbus, OH.

 Liaison between the office and outside transcription company. Oversaw and checked weekly fax success/error report and addressed faxed documents that have errors.  Assembled completed dictations into electronic medical records system.  Trained all office physicians on use of transcription electronic signature program. Directing patients and or other physician offices to correct phone destination.