Timothy Bass Email & Phone Number

Minnesota, United States

Quick Service Manager - McDonald’s Franchise.Running shifts to ensure prompt, courteous customer service while maintaining food safety standards.

Greater Minneapolis-St. Paul Area

Facilitated cross-functional collaboration to boost team efficiency and risk management. Developed and executed strategic plans, ensuring successful project completion within set timelines as a Project Manager. Developed and executed strategies to ensure the successful completion of various projects Improved project management and deadline access by implementing strategic planning, data collection, and monitoring progress to enhance stakeholder participation. Executed as the… Show more Facilitated cross-functional collaboration to boost team efficiency and risk management. Developed and executed strategic plans, ensuring successful project completion within set timelines as a Project Manager. Developed and executed strategies to ensure the successful completion of various projects Improved project management and deadline access by implementing strategic planning, data collection, and monitoring progress to enhance stakeholder participation. Executed as the leader of the O&M Cost Reduction Workstream Project in Transmission for 2023, driving over $1 million in savings through cross-functional strategies and dynamic leadership, resulting in enhanced workflow and improved budget review efficiency. Developed a SharePoint site to streamline communication among Transmission employees, ensuring precise tracking of items for Operations & Maintenance (O&M). Led a project incorporating a Standards and Points Template for customer Remote Terminal Units (RTUs) into all solar and wind interconnection agreements. This initiative was prompted by the discovery of this critical missing component during a solar interconnection project, which resulted in significant delays. Contributed to the deployment of STARLINK satellite systems at remote Southwest Public Service (SPS) construction sites, replacing unreliable wireless network connections with Xcel’s network. Applied root cause analysis and analytical skills to pinpoint opportunities and compile data for informed decision-making across various projects. Oversaw processes to improve operational performance with top management's support. Reviewed process management and streamlined the SF6 gas checkout procedure for the NSPM Breaker Department, cutting restocking and servicing time by 1-2 days. Utilized Microsoft 265 (M365) tools to streamline meeting coordination and create compelling project data, documentation, and presentations. Show less

Greater Minneapolis-St. Paul Area

Handled incoming calls for customers during their first 120 days of service, addressing all aspects of customer service, including billing, sales, and technical support. Coordinated technician visits when initial troubleshooting efforts were unsuccessful. Promoted to Peer Assisted Learner (PAL) for Onboarding within seven months, cross-training and coaching teams to enhance job skills and productivity. Enhanced customer satisfaction by strategically managing customer calls and… Show more Handled incoming calls for customers during their first 120 days of service, addressing all aspects of customer service, including billing, sales, and technical support. Coordinated technician visits when initial troubleshooting efforts were unsuccessful. Promoted to Peer Assisted Learner (PAL) for Onboarding within seven months, cross-training and coaching teams to enhance job skills and productivity. Enhanced customer satisfaction by strategically managing customer calls and retaining over 78% of clients through critical thinking and relationship-building skills. Skillfully employed de-escalation techniques to manage challenging customer situations, resulting in positive outcomes. Led a team of twelve agents as Interim Supervisor, setting clear goals and fostering collaboration, which resulted in multiple team member promotions Developed and presented Team Huddle content for three weekly sessions, addressing promotions, policy updates, and team-building initiatives. Show less

Bachelor Of Science - Bs, Business Studies Organizational Leadership, 3.92

Crisis/Emergency/Disaster Management

Certified Community Emergency Reponses Team (CERT) trainer