Tim Norwood work email
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Tim Norwood personal email
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SKILLS and AREAS OF EXPERTISE▪ Highly Driven and Successful Executive Leader ▪ Recruiting, Interviewing, and Hiring Professional▪ Proven Track Record in Achieving Desired Results ▪ Employee Performance Reviews and Decisions▪ Works Interdepartmentally to Exceed Goals ▪ Developed Incentive Programs and Plans▪ Excellent Trainer and Communicator ▪ Inventory Control Management & Asset Protection▪ Solid Leadership Skills ▪ Staffing Decisions▪ Exceptional Analytical and Organization Skills ▪ New Product Launch▪ Provides Development & Direction to Managers ▪ Customer Focused▪ Employee Development, Retention, & Engagement ▪ Develop Employee Structure and Company Culture▪ Recruiting, Interviewing, and Hiring Professional▪ Employee Performance Reviews and Decisions▪ Developed Incentive Programs and Plans▪ Inventory Control Management & Asset Protection▪ Staffing Decisions▪ New Product Launch▪ Customer Focused▪ Develop Employee Structure and Company CultureHONORS & SKILLS▪ 5-Time Summit Club & President’s Circle Winner for AT&T (Top 2%)▪ Home Solutions Sales Manager of the Month Award▪ Sales Manager of the Year Award▪ Peak Performers Club for 100%+ Attainment of Goals (multiple years)▪ Vice President Award for Sales Results▪ Manager of the Quarter and Year▪ Account Team of the Quarter▪ University of Memphis Dean’s List and National Dean’s List▪ Proficient in Microsoft Excel, PowerPoint, Word, Presentations, Training Development, Conducting Training Classes▪ Proficient in Executive Briefings▪ Chairman of Personnel Team – Crossroads Baptist Church ▪ Chairman, Vice Chairman, & Secretary – Deacon Body, Crossroads Baptist Church ▪ Orchestra Director – Crossroads Baptist Church
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Sales Support SpecialistPower & TelMemphis, Tn, Us -
Project ManagerPinnacle Group, Inc. Apr 2022 - Mar 2023Memphis, Tennessee, United StatesResponsible for managing Voice projects for AT&T Account Team and Global Healthcare Provider Manage order/installation process for Customer & Account Team Research & resolve Billing Discrepancies Key point of Escalation to engage appropriate resources towards resolution Maintain Project Tracker spreadsheet Coordinate and manage appropriate Team resources across country on behalf of Team & Customer -
Manager, Outside Plant Planning & Engineering DesignAt&T Mar 2016 - Oct 2021Memphis, Tennessee, United StatesResponsible for the planning, design, and analysis of the outside plant facilities and network for AT&T. Performed the detailed design/plan for all required feeder facility relief including Central Office transfers, major undertakings and /or routine activities after closely coordinating with the Planning/Design group. Provided detailed design/plan for facilities (feeder and/or distribution) to meet service demands. Job costing activities. Project management; Contractor management. -
Sales Coach Manager, Home SolutionsAt&T Aug 2014 - Mar 2016Memphis, Tennessee, United StatesLed a team of external solution providers & internal Sales Executives in Home Solutions organization to drive strategic product sales. Recruited, selected, trained, developed, coached sales team members, and Vendor Management. Provided strategic and tactical direction to business owners and managers to drive behaviors and achieve desires results. Worked with interdepartmental contacts to remove obstacles and drive success for team. Increased strategic product sales in Memphis market. Used expertise in leading Business Owners, Local Managers, Sellers, and internal AT&T employees. Made Staffing Decisions, Hold Team Members Accountable, & Maintain team standards to achieve goals.
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Manager, At&T Company Owned Retail StoresAt&T Jan 2011 - Jul 2014Memphis, Tennessee, United StatesSuccessfully led teams of employees in AT&T Company Owned Retail (COR) Stores to satisfy customers and exceed sales results. Oversaw and Developed Coaching Development Plans for each team member. Developed multiple Managers, Support staff, and Sales Representatives, while holding them accountable for behaviors. Recruited, Interviewed, Hired, & Developed sales personnel to achieve team goals for high volume stores. Made Staffing Decisions, Hold Team Members Accountable, & Maintain team standards to achieve goals. Ensured customer satisfaction and maintained high level of integrity throughout team. Developed personnel and succeeded with career development of several team members. Exceptional & effective results to move underperforming team from last place to #1 in rankings, including Customer Service. Finished 2011 as the # 1 top ranked Sales Manager in the Tennessee-Kentucky Retail organization. Achieved Summit Club Winner & President’s Circle for Top 2% in sales results and leadership. Oversaw Inventory Control, Management, Replenishing, and Shrinkage Control for multi-million dollar inventory. Executed safeguards to ensure Training deadlines & Audit Compliance parameters were achieved. Oversaw proper Scheduling, Security Procedures, Asset Protection, and all HR issues for team.
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Retail Connections ManagerAt&T Mar 2007 - Dec 2010Memphis, Tennessee, United StatesLaunched innovative & strategic products and increased sales revenue for AT&T. Successfully drove sales results for strategic products & services in market. Increased Customer Satisfaction and improvement in overall customer experience in our Retail stores. Successfully launched Uverse services for AT&T in Memphis, TN market. Trained all AT&T management and retail employees on how to successfully sell strategic new products and services. Certified sales personnel on new key technologies as part of AT&T’s strategic initiatives. Finished 2009 and 2010 in Top 2 for Retail Connections Managers in the Tennessee-Kentucky market.. Trained, Educated, and Developed sales teams to be successful. Exceeded sales targets, significantly reduced churn rate, and increased customer satisfaction in Memphis market.
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National Account ExecutiveAt&T Dec 1986 - Feb 2007Memphis, Tennessee, United StatesEffectively led account teams throughout the Southeast in support of fastest growing financial institution in the region. Developed and led account teams across Southeast to achieve objectives in meeting needs for key business customers and substantially increasing sales revenue. Led CXO level meetings and Executive briefings (internal and external). Coordinated interdepartmental resources, along with development, design, and implementation of a sophisticated data network to enable our customer to be the fastest and most successful financial institution in the region. Conducted strategy sessions to enable team and company to exceed sales objectives for several years and sustained unprecedented growth. Oversaw project management team to ensure critical dates were met in all aspects. Provided counsel to CEO and CTO team for multiple key business customers. Maintained and exceeded Service Level Agreements while implementing and growing network infrastructure. Achieved Summit Club status three different years while coaching and leading the team. Ensured proper staffing in multiple regions to achieve company goals and exceed revenue targets. Assessed business needs and developed custom solutions for key business customers to achieve their objectives. Collaborated with extended team resources and Vendor management to ensure total customer satisfaction. Coordinated and provided strategic direction to multiple sales teams, service organizations, and billing department.
Tim Norwood Skills
Tim Norwood Education Details
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Computer Systems Technology
Frequently Asked Questions about Tim Norwood
What company does Tim Norwood work for?
Tim Norwood works for Power & Tel
What is Tim Norwood's role at the current company?
Tim Norwood's current role is Sales Support Specialist.
What is Tim Norwood's email address?
Tim Norwood's email address is ti****@****att.com
What schools did Tim Norwood attend?
Tim Norwood attended The University Of Memphis.
What skills is Tim Norwood known for?
Tim Norwood has skills like Telecommunications, Wireless, Direct Sales, Solution Selling, Sales Operations, Sales Process, Management, Managed Services, Sales, Leadership, Voip, Call Centers.
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Tim Norwood
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