Developed policy, directed and coordinated agency’s human resource activities to include professional development and training, maintained agency brand by ensuring compliance with local, state and federal rules, regulations and laws. Developed and directed the implementation of agency staffing strategies and developed, implemented and coordinated continuous quality improvement activities to prevent or eliminate areas of noncompliance.

• Drive sales productivity and customer satisfaction within client's retail locations.• Coordinate all outreach and marketing activities to the community.• Grew the retailer's division sales performance and other key metrics through training and marketing promotions.• Meet and exceed monthly KPIs as well as monthly quota.• Work with management to develop sales strategy and lead programs based on customer feedback and company vision.

Responsible for providing strategic and fiscal leadership by working with senior management to establish long-range goals, strategies, plans and policies. Responsible for the oversight of all fiscal operations, including general accounting, budgeting, payroll, accounts payable, fee for service billing and patient accounting, claims processing, credentialing, grant billing and other contracted services billing and collection for a small to mid-size practice.

● Led company-wide Quality Assurance program● Advised President and other senior level management on corporate legal matters ● Development and analyzed budgets for departments across the company● Hired, trained, and managed internal staff of 9● Monitored corporate compliance regarding Federal/State/Local regulations for Home Health, Home Medical Equipment & Pharmacy and Podiatry departments● Assisted in grant writings for monies to assist our community support divisions ● Managed corporate commercial insurances (general liability, workers’ compensation, fleet vehicle insurance, etc.) ● Maintained company accreditation through HQAA government required standards● Maintained corporate licensure status● Supervised audits conducted by Federal/State and third party organizations to ensure compliancy

● Resolved company’s healthcare issues● Recruited and held career fairs at local universities and community/technical colleges ● Integrated a new cafeteria plan for employees with competitive premiums and comparable level of benefits● Spearheaded and implemented company’s first 401(k)● Ensured company compliance with all applicable labor laws● Performed job analysis and ensured job description comply with FLSA standards● Resolved grievance and other personnel related issues● Directly supervised 2 employees and indirectly supervised 14 employees

● Conducted performance evaluations and provided recommendations to senior management concerning promotions and pay increases● Sponsored and held health fairs in local communities to make citizens aware of available health care services and promoting a healthy lifestyle● Oversaw the implementation of new EMR system technologies● Developed budgeting reports for department● Managed an office of 10 employees● Processed billing of Medicare, Medicaid & Commercial Insurances● Monitored Accounts Receivables and Account Payables● Maintained licensure – ensuring accreditation of staff and OSHA compliancy for medical facility● Successfully performed internal audits and supervised audits conducted by the State and third party organizations

● Managed specialized projects - from developing new company policies and policies to training programs – for a new industry leader● Recruited and held career fairs at local universities and community/technical colleges● Integrated a new orientation program in order to facilitate new employee knowledge to company history, safety, training, compensation, and benefits ● Developed a new company employment application● Managed NEIT (New & Expanding Industry Training) program orchestrated through RCC (Robeson Community College) for the training of employees, utilizing internal and external resources● Acted as Lead Company Recruiter, Benefit Administrator & Safety Liaison● Assisted in grant writings and biddings on government contracts● Created and empowered employee-run safety team to ascertain hazards and make recommendations● Consulted management on training and development of employees

● Human Resources (2002 – 2005) ○ Administered all aspects of insurance (medical, life, disability, accidental, 401(k) and workers comp.) ○ Provided input and guidance to supervisors in issuing associate disciplinary actions ○ Actively involved in implementing and developing new policies and procedures ○ Recruited and held career fairs at local universities and community/technical colleges● Safety Chairman (2001 – 2005) ○ Overhauled old Safety Program and led facility in facilitating changes to meet current safety standards ○ Led safety team of 8 members to address all safety issues and violations ○ Conducted safety audits for safety infractions ○ Designed an incentive system that rewarded associates for complying to safety standards● Production Coordinator (2000 – 2005) ○ Monitored the Kronos Timekeeping System ○ Supervised payroll and incentive programs for 300+ employees ○ Maintained line roll schedule and assisted supervisors in ensuring departments met schedule ○ Analyzed department data and developed progress reports and graphs for various department