Timothy (Tj) Loesch Email & Phone Number

Plymouth

Handle inbound/outbound calls to resolve customer issues with software and hardware; use advanced IT skills to identify and resolve complex software/hardware issues; document work completed in CRM system and Track-It; receive NoahLinks and coordinate out of warranties and repair; calibrate Unity 3 and have them shipped the customers with ordered parts; calibrate and ship Unity 2 for swaps and trainings; keep spreadsheet updated for all Unity 2 and 3 work; conduct iScan interviews to ensure customers location meets minimum requirements and if approved place an order for their equipment to be shipped; collaborate with internal departments as needed; prepare weekly schedule for current Technical Support Team; prepare weekly/monthly reports to keep Costco Management up to date with Unity 2 equipment swaps; active participant in weekly meetings Accomplishments: Recognized as a Star Employee; took on the additional responsibility of scheduling current Technical Support Team; collaborate with internal teams to get Unity 2 and laptops procured and ready for Costco trainings; acquired the responsibility of swapping all Unity 2’s that have issues ; proactively set up a system so our department knows we will have the necessary equipment needed for weekly orders

Bloomington,Mn

Develop timelines and schedules for completion of projects and deliverables including installation prep-time and verifying receipt of all equipment necessary for job completion using ConnectWise ticketing system; Create cases for remote clients within an IMNS system, inputting all project details for subcontractors to execute the project; Assist with managing people's schedules, work load, and keeping various people or teams in communication with one another; Escalate project issues, risks, and recommendations to management as appropriate; Compile weekly reports on open orders and complete research if necessary; Handle all incoming emails answering them or forwarding to responsible party

Rochester, Minnesota Area

Answer inbound calls to resolve customer issues related to internet, telephone and video services; determine if issue is from Charter equipment/network/services or if it is customers software/ hardware/network and decide if a technician needs to be dispatched; configure modems for static, dynamic and dual subnetting; effectively handle billing inquiries; process payments and account changes; support DOI and install technicians; identify sales opportunities and process sales contracts; document all calls and appropriate notations according to internal proceduresAccomplishments: Promoted to Team Captain to provide support and guidance to other call center representatives and assist our Escalation Specialist with cases, outage maintenance and special projects.

Installations of cable, internet, and VOIPTrainer of new hiresTrouble Isolation and RepairFace-to-face Customer ServiceDaily report logs and invoice billing

Install Cable TV, Digital Voice and Internet.Solve and answer customer questions in person and over the phone Provide excellent customer service and answer technical questions for customers on their products and services.

Dispatcher: Organize and implement streamlined systems to track and schedule installers and supervisors time; communicate with supervisors as to tech performance; schedule technicians and route to open jobs; monitor tech progress to delegate add-on jobs; assisted to resolve escalated customer issues and developed a plan to get best results including completion of the job Installation Trainer: Trained and educated new technicians on install procedures; inspected completed jobs to ensure best practice procedures were utilized; analyzed escalated jobs and ensured completion of work; enforced quality control Installation Technician: Complete installation of cable television, high speed internet and phone service; diagnose connection and signal issues related to service; taught the customer how to use the installed equipment Accomplishments: selected to travel to out of state locations for installation projects; promoted to Installation Trainer in 8 months; promoted to start the

Trained as an Interior Electrician; as a member of the engineering unit we did carpentry, mason work, plumbing and electrical wiring

Trained as an Interior Electrician; as a member of the engineering unit we did carpentry, mason work, plumbing and electrical wiring

Sold new/used vehicles and accessories to customers via a sales presentation process; provide excellent customer service; answer customer questions concerning the product; document all customer information according to company and state regulations; build and maintain customer relations through a follow up system once initial contact was made

Applied Science In It Project Managment

Associates In Applied Science Computer Networking Systems, Computer Network Services

Associated, Applied Science Computer Networking Systems

These are some of the classes that I have completed. Database Development Introduction to Computer Programming Introduction to Personal.