Tim Pederson Email & Phone Number

Cincinnati, Oh, Us

Springdale, Ohio

Server/Datacenter Hardware SalesDeveloped new leads and promoted i/o South business value to potential new customers.

Executive Recruiter specializing in Information Technology placements.

Cincinnati, Oh

Service Manager, Global Personal Computing – HP Managed Services• Manage application Change Management process for global enterprise deployment (120,000+ users).• Manage process documentation and lead representation for Internal Controls risk-based internal audits.• Service Delivery Manger and Team Lead for Application Change Management of 2,000+ PC-based software applications.• Escalation/Problem Manager for all Global Personal Computing services within computing infrastructure.• Manage an average of 40 application deployments per month, or ~10million individual application installs per year with 99% or better installation success rate.• Manage customer interface regarding application: deployments, projects, and outages.Service Delivery Manager – HP Managed Services• Service Delivery Manager for PC Supply Chain category of customer’s personal computing infrastructure.• Led five person global team of regional supply chain managers, providing coaching and direction for their vastly different regional technology needs and vendor relationships.• Primary point of escalation for all hardware related issues within personal computing infrastructure.• Provide technical ownership and level three support management of 70+ PC system platforms, 300+ device drivers, and three in-house custom hardware management applications to over 120,000 users.• Develop PC supply chain procedures and documentation to facilitate product benchmarking, product selection criteria, vendor performance tracking, and customer satisfaction measures.

Cincinnati, Ohio Area

Systems Manager• Collaborated with site IT management to identify infrastructure needs, functional and financial requirements, and develop integration strategies and solutions.• Evaluated, selected, and deployed equipment for the corporate computing PC standards list.Systems Analyst, Workplace Services• Managed IT inventory (PC assets) for 9 Cincinnati sites.• Collaborated with Finance specialist to manage budgeting and accounting/asset depreciation for PC assets• QA Tested new apps and kernel enhancements before deployment to all 40 NA sites.• Developed and delivered 2-day technical training class for NT support technicians.

Projects included: Hardware and Website Support Management, Y2K Vendor Compliance, Problem Management software development.

Bba, Information Systems/Marketing

Activities and Societies: Student Alumni Council, Undergraduate Funding Board, Sigma Phi Epsilon, Men of MetroMarketing and Information.

Bachelor Of Business Administration, Information Systems And Marketing

Activities and Societies: Co-op program.Dual major in Information Systems and Marketing. Co-op experience in both fields.