Specific Responsibilities / Accomplishments:• Created and implemented a redefined Business Solutions strategy that includes Project Management, Business Analysis and Testing. Establishing this organization led to a project quality improvement of 70%• Updated key business processes and refactored legacy code which provided a 500 improvement in transaction time• Led a two year effort to reduce operational expenses by over 28% while simultaneously increasing the customer satisfaction of the technology department• Partnered with various business units to develop innovative solutions to complex problems, including:o Network redesign, reducing costs while adding redundancy and Wi-Fi to over 820 shopso eSignature platform on customer facing iPads, reducing transaction time by 25% and saving$500k per year in printing costso Automated ATF application on customer facing iPads, simplifying the purchase of guns whiledecreasing errors and fines by 45%o Mobile application, allowing customers to search inventory and receive marketing materialso eCommerce strategy, increasing the company’s reach outside of the “four walls”• Member of the Corporate Disclosure Committee which created all documents required of a public company

Specific Responsibilities / Accomplishments:• Implemented a consistent, reliable, secure SDLC in all technology towers • Created, deployed and trained staff on all policies, procedures and standards • Deployed a PMO tool which included project management, reporting, automated artifact approval, resource allocation, and time tracking• Developed and managed “First Line of Defense” to define, test, and track all SOX, SOC1 and operational controls • Satisfactory SOC1, SOX and Financial Audits in 2013• Implemented an access recertification program, reducing improper access by 80%• Enhanced and managed procedures and controls for a $77M budget • Reduced controllable operating costs by 12% • Reduced average consultant rate by 19%• Led all agency and investor technology reviews • Created and matured all technology reporting and communications• Technology liaison to Finance, HR, Recruiting, Vendor Management, Risk and Office of the President• Relationship management of vendors and other third party organizations• Migrated all administrative tasks from the development teams to the operations team

Specific Responsibilities / Accomplishments:• Structure and leadership for key programs and projects• Creation and maintenance of a Technology Engagement Process for litigation• Management, coordination, and tracking of risks, controls, and remediation efforts• Short and long term organizational strategy including locations, resource allocation, and governance model• Financial forecasting, budgeting, and project cost analysis• Relationship management of vendors and other third party organizations• Coordination, submission, and tracking of all task orders, statements of work, and contracts• Resource management, reporting, and allocation analysis• Operational support to various technology groups• Departmental presentations, reporting, and communications

Specific Responsibilities / Accomplishments:• Creation of an Administration Department which was responsible for all EMC ITG Human Resource, Project Management, Training, Financial, Communication, and Customer Service duties• Creation of a Business Continuity/Disaster Recovery Department• SOX compliance• Creation, maintenance, and governance of technology policies and procedures• Management of six budgets, totaling $27 million• Review and approval of all technology expenses• Presentation of project, headcount, budget and strategy information to various offices and senior management within Bear Stearns• Creation of all executive presentations for the CIO’s use at EMC and Bear Stearns• Setting agendas and presiding over all EMC Technology Management meetings• Liaison between Bear Stearns Technology and all EMC business and support units• Member of the Executive Internal Project Review Board and Bear Stearns Fixed Income Program Office

Specific Responsibilities / Accomplishments:• Program Management of Encore / Bear Stearns consolidation• Creation of Technology Administration Department• Creation of Change Management Department• Creation of Build and Release / Configuration Management Department• SOX compliance of facilities and technology• Adoption of Technology security policies, procedures, and guidelines• Management of five budgets, totaling $22 million• Review and approval of all Technology invoices• Creation, management, and execution of a Technology Training Program• Maintenance and governance of all Technology policies and procedures• Member of Executive Audit Committee and the Cost Cutting Committee

Specific Responsibilities / Accomplishments:• East Coast network design and administration• Management of Help Desk employees, processes, and procedures• Project management of all Real Estate build-outs including identification, negotiation, design, contracts, scheduling, and execution• Management of all facilities related items including but not limited to: contracts, negotiations, physical security, and vendor management• Day-to-day operations of the Central Division Setup Department• Increased the daily output of the setup department from 10 files to 18 files per resource

Specific Responsibilities / Accomplishments:• Management of day-to-day technology issues• Deployment and administration of two-domain Windows NT computer network• Administration of phone and voice mail systems including deployment and configuration• Configuration and maintenance of district intercom and bell system• Management of vendors - hardware, software, and other various products and services• Technology design of new Junior High School