Tim Wetzel Email and Phone Number
Tim Wetzel work email
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Tim Wetzel personal email
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Seven years of client service experience ensuring utmost client satisfaction, business support, and information management. Proven track record of success in both independent and collaborative work environments. Very organized, meticulous, and able to multitask multiple projects at the same time. I've dedicated my professional journey to the art of problem-solving and mastering the intricacies of IT. I thrive on tackling complex puzzles, embracing challenges, and transforming chaos into order. The true reward, for me, is the satisfaction of making someone's day better through my work.Currently, my tech toolkit includes expertise in Microsoft Office, Active Directory, O365 support, Connectwise, Remote Desktop, and mobile solutions. However, I'm not one to rest on my laurels. I'm on a relentless quest for knowledge and am actively expanding my skills in Azure Active Directory, SQL, Windows 11, MSO365 Admin, and Cloud technologies.My journey in the tech world has seen me navigate the ever-evolving landscape, from the early days of Windows 95 to the latest innovations. I've delved into Mac OSX, Linux Debian, and managed Windows Servers up to 2013.Now, I'm embarking on a new chapter. I'm working for the City of Durham to directly help others, providing my technical expertise, and assististing with Audio/Video duties as required.
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A/V Business Systems CoordinatorCity Of Durham Nov 2024 - PresentDurham, Nc, UsUtilizing City resources to maintain audio/video equipment, setup conferences as requested and many more similar tasks.
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Store CashierAtomic Empire Sep 2024 - PresentDurham, North Carolina, Us -
Marketing Consultant And Account ExecutiveIndie Bros Feb 2019 - PresentManaged marketing and communication projects with a wide variety of Indie companies in the videogame industry. Primary responsibility was assisting with back-end work, research, community building and PR.
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Sales Development + AdminIndie Bros Apr 2017 - Feb 2019Developed relationships with prospective clients and documented the client journey by understanding their unique challenges and teeing up exciting, tailored solutionsEnsured a fluid handoff to inside sales, securing the client’s business long-termResearched possible automation methods and made recommendations to ensure lean and efficient production workflows.
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Senior Guest AdvisorGamestop Dec 2023 - Sep 2024Grapevine, Texas, UsProvided excellent customer service to guests walking into both NorthPoint and Southpoint GameStop locations in Durham, NC. Ran locations both independently and in collaboration with a great team. Traded in a lot of technology, gave information about various pieces of technology and gaming, and troubleshooted any problems customers might have had. -
Senior Information Technology AnalystAlphanumeric Systems May 2020 - Sep 2023Raleigh, Nc, UsSafeguard uptime for a 12-client book of business across multiple work streams and remote systemsSolve technical problems, urgently, enabling clients to serve their customersDevelop collaborative programs and provide ongoing resources to global teams and senior executivesMaintain a database of profiles and permissions, enabling account management and user access via Active Directory -
It AnalystAlphanumeric Systems Feb 2019 - May 2020Raleigh, Nc, UsIT Remote position as 2nd & 3rd shift personnel. Main duties included watching, maintaining and repairing servers through AVG. Making escalations to appropriate engineer if repair couldn't be done remotely. Other duties included handling tickets from a variety of clients both big and small with various technical problems. Collaborated with over thirteen clients and resolved issues. Gained understanding of how AD, O365 and Azure work togetherStudied for certifications in AD, ADFS, Azure AD and Office Admin support
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Information And Troubleshooting ManagerPerformance Food Group Jun 2016 - Feb 2019Richmond, Va, UsRemote IT support for PFG's entire corporate structure of 5,000+ employees. Utilized Salesforce ticketing and Outlook application to solve technical problems or gather enough information for tier 2/3 escalation. My primary responsibility was being a good customer service rep while trying to solve the issue that the user was experiencing. Worked on training in AS400 systems, Active Directory and Office Admin. -
Content CreatorTlw Tech Services May 2010 - Jan 2018Creator and administrator of Wordpress Website & YouTube Channel. Crafted long-form videos in Sony Vegas 8, wrote and edited posts in Wordpress and marketed my content through Google Analytics.
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Mobile It Support ServicesTlw Tech Services Sep 2013 - Oct 2016Local IT support business created to support people at their homes and small businesses. Provided in-home repair services. Held classes to go over the basics of computer control, presentation setups, printer troubleshooting, and other software questions. Anti-virus, anti-malware and hardrive repair and cleanup. Troubleshooted a wide variety of personal tech setups including Windows, Mac, iOS, and Android laptops/desktops.
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Forestry Management And Logistics AssistantC & R Reforestation Jul 2015 - Apr 2016Conducted logistics and wildfire safety management tours in Oregon and Washington state. Provided transport for firefighters and equipment as-needed.
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Co-HostTeknocratik Feb 2012 - Apr 2015TeknoCratik is co-hosted by Daniel Vieira and myself. It's both a blog and podcast for chronicling our interest and adventures in computers, gadgets, digital media and entertainment. Our podcast is released periodically and is aimed at talking in-depth about particular subjects in technology. Whether that be about Apple's iClouds or Google's services, that's entirely up to us. We also conduct interviews with other people on how technology has been a benefit or detriment to them as well as have the occasional rant.
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Front End AssistantCostco Wholesale Oct 2014 - Jan 2015Seattle, Wa, UsMy primary responsibilities were assisting customers with their orders, boxing said orders and pushing carts back to the front door as needed. In addition to these primary tasks, I was assigned various tasks by the front end supervisor to do what needed to be done that day, requiring flexibility. I also learned the operations of how Costco keeps people flowing through checkout stands, the basics of their computer inventory system and other customer service skills. -
It HelpdeskUniversity Of Oregon May 2012 - Aug 2013Eugene, Or, UsPart of the IT Helpdesk at the University of Oregon's Research Services and Administration department. My main duties are to assist the 50 or so employees with their technology questions and problems. In addition, my position is learning about new technologies in the professional field including Active Directory, Exchange, Microsoft Office products, Windows Server 2003/2008 and more. -
FounderAdaptive Light Technology Oct 2011 - Jan 2013A service to assist people in adapting technology to their needs.
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CashierTaco Time Jun 2008 - Jun 2010Assisted customers, prepared and cooked food, cleaned the store, handled money and made sure everything was ready for the next shift. Often ran closing shift as I was trusted to handle closing the store.
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Customer ServiceTillamook County Creamery Association Aug 2008 - Nov 2008Tillamook, Or, UsCashier and Customer Service duties. -
Lab OpenerOregon Institute Of Technology College Sep 2007 - May 2008Open labs in the Computer Lab Hall every morning for students to be able to access them for their studies.
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Courtesy ClerkSafeway Jun 2006 - Nov 2006UsAssisted people with groceries, made sure store was clean and assisted co-workers.
Tim Wetzel Skills
Tim Wetzel Education Details
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University Of OregonIt -
Tillamook Bay Community CollegeGeneral Studies
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Oregon Institute Of TechnologyComputer Programming
Frequently Asked Questions about Tim Wetzel
What company does Tim Wetzel work for?
Tim Wetzel works for City Of Durham
What is Tim Wetzel's role at the current company?
Tim Wetzel's current role is Technology Expertise, Marketing & PR, and Logistical Organization.
What is Tim Wetzel's email address?
Tim Wetzel's email address is ki****@****ail.com
What schools did Tim Wetzel attend?
Tim Wetzel attended University Of Oregon, Tillamook Bay Community College, Oregon Institute Of Technology.
What are some of Tim Wetzel's interests?
Tim Wetzel has interest in Social Services.
What skills is Tim Wetzel known for?
Tim Wetzel has skills like Blogging, Os X, Windows, Video Editing, Customer Service, Wordpress, Operating Systems, Social Networking, Time Management, Microsoft Office, Social Media, Facebook.
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