Tim Wetzel Email & Phone Number

Durham, Nc, Us

Durham, Nc, Us

Utilizing City resources to maintain audio/video equipment, setup conferences as requested and many more similar tasks.

Durham, North Carolina, Us

Managed marketing and communication projects with a wide variety of Indie companies in the videogame industry. Primary responsibility was assisting with back-end work, research, community building and PR.

Developed relationships with prospective clients and documented the client journey by understanding their unique challenges and teeing up exciting, tailored solutionsEnsured a fluid handoff to inside sales, securing the client’s business long-termResearched possible automation methods and made recommendations to ensure lean and efficient production workflows.

Grapevine, Texas, Us

Provided excellent customer service to guests walking into both NorthPoint and Southpoint GameStop locations in Durham, NC. Ran locations both independently and in collaboration with a great team. Traded in a lot of technology, gave information about various pieces of technology and gaming, and troubleshooted any problems customers might have had.

Raleigh, Nc, Us

Safeguard uptime for a 12-client book of business across multiple work streams and remote systemsSolve technical problems, urgently, enabling clients to serve their customersDevelop collaborative programs and provide ongoing resources to global teams and senior executivesMaintain a database of profiles and permissions, enabling account management and user access via Active Directory

Raleigh, Nc, Us

IT Remote position as 2nd & 3rd shift personnel. Main duties included watching, maintaining and repairing servers through AVG. Making escalations to appropriate engineer if repair couldn't be done remotely. Other duties included handling tickets from a variety of clients both big and small with various technical problems. Collaborated with over thirteen clients and resolved issues. Gained understanding of how AD, O365 and Azure work togetherStudied for certifications in AD, ADFS, Azure AD and Office Admin support

Richmond, Va, Us

Remote IT support for PFG's entire corporate structure of 5,000+ employees. Utilized Salesforce ticketing and Outlook application to solve technical problems or gather enough information for tier 2/3 escalation. My primary responsibility was being a good customer service rep while trying to solve the issue that the user was experiencing. Worked on training in AS400 systems, Active Directory and Office Admin.

Creator and administrator of Wordpress Website & YouTube Channel. Crafted long-form videos in Sony Vegas 8, wrote and edited posts in Wordpress and marketed my content through Google Analytics.

Local IT support business created to support people at their homes and small businesses. Provided in-home repair services. Held classes to go over the basics of computer control, presentation setups, printer troubleshooting, and other software questions. Anti-virus, anti-malware and hardrive repair and cleanup. Troubleshooted a wide variety of personal tech setups including Windows, Mac, iOS, and Android laptops/desktops.

Conducted logistics and wildfire safety management tours in Oregon and Washington state. Provided transport for firefighters and equipment as-needed.

TeknoCratik is co-hosted by Daniel Vieira and myself. It's both a blog and podcast for chronicling our interest and adventures in computers, gadgets, digital media and entertainment. Our podcast is released periodically and is aimed at talking in-depth about particular subjects in technology. Whether that be about Apple's iClouds or Google's services, that's entirely up to us. We also conduct interviews with other people on how technology has been a benefit or detriment to them as well as have the occasional rant.

Seattle, Wa, Us

My primary responsibilities were assisting customers with their orders, boxing said orders and pushing carts back to the front door as needed. In addition to these primary tasks, I was assigned various tasks by the front end supervisor to do what needed to be done that day, requiring flexibility. I also learned the operations of how Costco keeps people flowing through checkout stands, the basics of their computer inventory system and other customer service skills.

Eugene, Or, Us

Part of the IT Helpdesk at the University of Oregon's Research Services and Administration department. My main duties are to assist the 50 or so employees with their technology questions and problems. In addition, my position is learning about new technologies in the professional field including Active Directory, Exchange, Microsoft Office products, Windows Server 2003/2008 and more.

A service to assist people in adapting technology to their needs.

Assisted customers, prepared and cooked food, cleaned the store, handled money and made sure everything was ready for the next shift. Often ran closing shift as I was trusted to handle closing the store.

Tillamook, Or, Us

Cashier and Customer Service duties.

Open labs in the Computer Lab Hall every morning for students to be able to access them for their studies.

Us

Assisted people with groceries, made sure store was clean and assisted co-workers.

Computer Information Science, It

Associate In Arts, General Studies

Computer Hardware And Software Engineering, Computer Programming