I specialize in upgrading and migrating technology from legacy data centers to modern environments, enhancing efficiency and cutting downtime for smoother operations. Every week, I lead middleware and track-level meetings, keeping teams aligned by coordinating dependencies, managing all moving parts, and optimizing timelines for seamless project delivery. Excited to connect and share how these approaches can drive impactful results in your tech landscape.• Led data center migration project to divest services and infrastructure from parent company to new subsidiary for successful asset transition and operational excellence.• Constructed new infrastructure and middleware platforms, along with top-layer applications to improve system performance and scalability.• Drove project innovation using traditional tools, such as Excel and MS Project to maintain accurate milestone tracking and meet deadlines.

In this role, I thrive on collaborating with cross-functional teams to drive impactful results and boost operational efficiency. Recently, I participated the rollout of enterprise API technology, initially for internal use, then strategically expanded it to external partners. This move could unlock new revenue streams and monetization opportunities, adding measurable value to the business.• Cultivated productive vendor relationships with key implementation and service partners to improve collaboration, service delivery, and contract negotiations.• Scheduled and coordinated workshops with vendors and cross-functional teams at Ally as well as executed technological initiatives to ensure better utilization of existing investments and informed decisions on new technologies with cloud-first approach.• Transitioned project management from Excel to agile methodologies using Jira to increase project tracking accuracy and reduce development cycle times.• Directed projects within Engineering Technology Organization (ETO) and implemented infrastructure and operational initiatives, resulting in improved system reliability and scalability.

During this tenure, I worked closely with the Enterprise Business Intelligence team to fine-tune operations of cross-functional teams, feature development, and Agile project management, ensuring we captured business requirements accurately and met customer needs. This partnership kept projects on track and delivered value within set timelines. Let’s connect to explore how these strategies drive successful project outcomes.• Led staffing decisions to secure, maintain, and retain qualified contract resources aligned with Brighthouse Financial's needs and business objectives, resulting in improved project outcomes and team performance.• Delivered Agile coaching for three engineering teams and product managers to increase team productivity, improve sprint performance, and accelerate project delivery.• As an Technical Delivery Lead – I drove new infrastructure capabilities by driving technology evolution and enhancing system efficiency/scalability.

In this role, I have served as Sr. Scrum Master and IT Program Management for invoice/payment-related SaaS start-up in Uptown Charlotte, NC. Moreover, I have collaborated with App-Ops engineers on Kubernetes/Docker testing, configuration, and pre-implementation research. Also, I have supported organizing a Kanban team dynamic as part of AvidXchange's agile deployment.The benefits I brought during this role were:• Delivered presentations and architectural documentation for the containerized environment and application suites including applications, virtual switches/firewalls, and other key design details.• Utilized Power BI to perform analysis on CA Agile Central (Rally) data using web-API to pull and manipulate data for the Director of the Production DevOps team.

I drove timely feature deployment for an in-house loan servicing platform, boosting performance and user satisfaction while aligning with corporate goals under the SVP of Technology. By creating cost-effective roadmaps and integrating siloed data into an enterprise-wide warehouse with optimized SSIS/ETL functions, I enhanced data accessibility for better decision-making. Leveraging Agile Scrum and Kanban, I ensured project visibility and on-time completion, tracking team performance with metrics like Average Velocity and Sprint Burndown. Collaborating with experts and vendors, I implemented tailored solutions, resolved barriers, and maintained seamless alignment with system and business requirements.• Directed team of Technical and Senior Technical Program Managers in overseeing infrastructure and IT projects, achieving successful implementation of strategic initiatives, and enhancing operational outcomes.• Optimized system performance, data normalization, and data warehouse efficiency through targeted improvements, leading to faster processing and improved data quality.• Led major IT projects as Product Owner, including Microsoft 365 rollout, Active Directory consolidation, M&A integrations, and SSO implementation to drive secure transitions and increase system efficiency.• Enhanced corporate operations through the implementation of technologies such as Data Loss Prevention (DLP), firewall upgrades, endpoint management, on premise to cloud migrations of applications, storage and directory services.

I drove timely feature deployment for an in-house loan servicing platform, boosting performance and user satisfaction while aligning with corporate goals under the SVP of Technology. By creating cost-effective roadmaps and integrating siloed data into an enterprise-wide warehouse with optimized SSIS/ETL functions, I enhanced data accessibility for better decision-making. Leveraging Agile Scrum and Kanban, I ensured project visibility and on-time completion, tracking team performance with metrics like Average Velocity and Sprint Burndown. Collaborating with experts and vendors, I implemented tailored solutions, resolved barriers, and maintained seamless alignment with system and business requirements.• Directed team of Technical and Senior Technical Program Managers in overseeing infrastructure and IT projects, achieving successful implementation of strategic initiatives, and enhancing operational outcomes.• Optimized system performance, data normalization, and data warehouse efficiency through targeted improvements, leading to faster processing and improved data quality.• Led major IT projects as Product Owner, including Microsoft 365 rollout, Active Directory consolidation, M&A integrations, and SSO implementation to drive secure transitions and increase system efficiency.• Enhanced corporate operations through the implementation of technologies such as Data Loss Prevention (DLP), firewall upgrades, endpoint management, on premise to cloud migrations of applications, storage and directory services.

Directed strategic IT initiatives on a company-wide basis. Established standards for technology purchases. Managed various vendor and contract resources and negotiated pricing and procurement efforts. Managed multiple infrastructure projects with scope definition, budgetary details and timelines.

While assigned to Microsoft Office 365 I focused on the patching, antivirus and vulnerability aspects for the SharePoint portion of the Office 365 offering. I enjoyed working with infrastructure, global and regional production data center management and had the opportunity to help develop a strategy for server management world-wide.

Managed a highly efficient team of skilled systems engineers to deliver Software as a Service to over 1,700 customers.Managed and maintained both production and corporate IT infrastructure services including: SharePoint 2010, Exchange Server 2010, VMware 4.0 and 4.1, Microsoft Windows Failover Clustering 2008 R2 and other related technologies.Provided a working budget for production and corporate IT needs on an annual basis.Built and maintained relationships with customers and service providers to ensure the highest level of uptime and performance in a cost-efficient manner.Mentored and managed systems and network engineers to achieve their highest potential output in a tightly coupled team environment.Successfully performed project management across a wide range of initiatives.Tracked server equipment selection, purchases, purchase orders, invoices and reconciliation.

Provided the highest level of support, review and design guidance to Microsoft's premier and enterprise customer segment.Engaged with customers to design and deploy Microsoft technology across enterprises both nationally and globally.Assume ownership of end-to-end scenarios, encompassing all areas of the Windows Server Product technologies.Worked with teammates to provide excellence and depth in all areas of Windows technologies.Provided 3rd tier support to premier enterprise customers with Microsoft Alliance support agreements. While responsible for numerous technologies, I primarily focused on Windows Server 2003 / 2008 R2: Performance, Security, Active Directory and Networking.

Managed data center build-out, operational monitoring and performance tuning for the Microsoft Office Live Meeting 2007 team.

I wrote design and functional specifications for the Windows Print Server subsystem. I also enjoyed creating and managing the Microsoft Printing Board of Directors - which hosted about 65 Enterprise customers for input and escalation of print server scalability and interoperability.

Provided 3rd tier escalation and technical advisory support to Microsoft Premier customers for Windows Server performance and stability issues.Led a team of 14 support engineers for technical escalations, customer service skills and support practices.Provided training and technical development to call center support representatives.

Provided 3rd tier support along with architectural design and implementation for a Wintel environment of approximately 100 servers in a 5-state network. Designed and troubleshot multi-domain infrastructure of Active Directory. Maintained and troubleshot WINS and DNS implementations.

As a support engineer, I provided pre-release support for Windows 95 during the Preview Program. Unisys was a launch partner to Microsoft at that time. I specialized in Windows 3.x upgrades, as well as DOS variations.