Timothy Brown

Timothy Brown Email and Phone Number

Senior Capacity Planner at BPO a Division of NTT @
Timothy Brown's Location
Toronto, Ontario, Canada, Canada
Timothy Brown's Contact Details

Timothy Brown work email

Timothy Brown personal email

About Timothy Brown

Results oriented Senior Business Analyst with over ten years experience in telecommunications and workforce planning sectors. Proven success as a consultant to senior management in matters of forecasting, capacity planning, scheduling, intra-day and trend analyst. Leverages creative problem solving abilities to complete multiple projects on time and within budget. Skilled team player who has a track record of success in building strong alliance between business units.Specialties: Workforce ManagementCapacity PlanningForecastingSchedulingService Level DeliveryContact CentresService Excellence

Timothy Brown's Current Company Details
Business Process Outsourcing NTT

Business Process Outsourcing Ntt

Senior Capacity Planner at BPO a Division of NTT
Timothy Brown Work Experience Details
  • Business Process Outsourcing Ntt
    Capacity Planner And Forecaster
    Business Process Outsourcing Ntt Jul 2010 - Present
    Created all short term forecasting and long term forecasting. Developed reports and trend analysis as relating to all aspects of Workforce Planning for core business's such as PC Finance and Davis & Henderson chequeing business
  • Rogers Communications Inc.
    Senior Business Analyst
    Rogers Communications Inc. 2007 - 2009
    Conducted trend analysis and developed reporting tools as relating to all aspects of Workforce Planning in the National Service Technical Delivery group. Maintained current and historical data for thirty four individual forecasting groups at a national level.
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  • Rogers Communications Inc.
    National Capacity Planning Analyst
    Rogers Communications Inc. 2004 - 2007
    Managed and designed Capacity Plans that determined training, hiring, and staffing of National Cable Call Centres. Forecast volumes 3-18 months in advance for cable call centres
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  • Rogers Communications Inc.
    National Short Term Forecaster
    Rogers Communications Inc. 2001 - 2004
    Designed short term forecasts, 7 days to 6 weeks for cable call centres nationally across Canada.
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  • Rogers Communications Inc.
    Regional Short Term Scheduler
    Rogers Communications Inc. 2000 - 2001
    Maintained all Master Schedules for the Repair Technical Call Centre.Forecasted and modify call volumes and administered all vacation/time bank requests.
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  • Rogers Communications Inc.
    Regional Workforce Planning Coordinator
    Rogers Communications Inc. 1999 - 2000
    Administered and tracked all regular and ad hoc reports for the Cable Call Centres.
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  • Rogers Communications Inc.
    Management Support
    Rogers Communications Inc. 1996 - 1999
    I provided guidance, coaching and feedback to call centre consultants. In the absence of Team Managers acted as supervisor in charge and handled all escalated calls from customers.
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Timothy Brown Skills

Workforce Management Capacity Planning Call Center Forecasting Scheduling Telecommunications Teamwork Contact Centre Customer Service Problem Solving Customer Relations Customer Experience Data Analysis Planning Analysis Call Centers Process Scheduler Training Contact Centers Analytics Customer Satisfaction Analytical Skills Change Management Cross Functional Team Leadership

Timothy Brown Education Details

Frequently Asked Questions about Timothy Brown

What company does Timothy Brown work for?

Timothy Brown works for Business Process Outsourcing Ntt

What is Timothy Brown's role at the current company?

Timothy Brown's current role is Senior Capacity Planner at BPO a Division of NTT.

What is Timothy Brown's email address?

Timothy Brown's email address is ti****@****ail.com

What schools did Timothy Brown attend?

Timothy Brown attended George Brown College.

What skills is Timothy Brown known for?

Timothy Brown has skills like Workforce Management, Capacity Planning, Call Center, Forecasting, Scheduling, Telecommunications, Teamwork, Contact Centre, Customer Service, Problem Solving, Customer Relations, Customer Experience.

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