Tim Hinds

Tim Hinds Email and Phone Number

Senior Vice President Human Resources at Frontier Technology @ Frontier Technology
Tim Hinds's Location
Fairfax County, Virginia, United States, United States
Tim Hinds's Contact Details

Tim Hinds personal email

n/a

Tim Hinds phone numbers

About Tim Hinds

As an empowering human resources leader, I bring extensive experience leading optimal HR organizations, departments, and teams. Throughout my career, I have successfully developed and executed robust initiatives that increased employee engagement, retention, and satisfaction. My strengths include driving new, value-added HR programs, best practices, and plans that address critical employee, organizational, and talent needs. Furthermore, I drive positive business impacts by effectively aligning the overall human capital strategy with business objectives. I’m passionate about building a highly engaged, rewarding team culture that values ongoing professional development and career growth. Select highlights from my career include:☑ Realigned, reshaped, and evolved HR department and HRBP; transformed the team from a traditional HR model to a consultative, strategic HR function.☑ Established a new best-in-class program to increase talent bench strength, meet demand for highly technical staff, develop high-potential employees, and expand technical skill sets.☑ Improved the ability to meet critical talent demands by 50% and increased revenue flows for billable work by maximizing talent acquisition practices, processes, and tools.☑ Elevated efficiency and performance, while reducing costs, by devising a new strategy for the entire employee lifecycle.☑ Increased employee retention by 20%, while improving learning proficiencies, via differentiated learning strategies.

Tim Hinds's Current Company Details
Frontier Technology

Frontier Technology

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Senior Vice President Human Resources at Frontier Technology
Tim Hinds Work Experience Details
  • Frontier Technology
    Senior Vice President Human Resources, Facilities And Real Estate
    Frontier Technology Oct 2018 - Present
    Beavercreek, Ohio, Us
  • General Dynamics Information Technology
    Division Vice President Human Resources
    General Dynamics Information Technology Jun 2015 - Jun 2018
    Falls Church, Virginia, Us
    Oversee an HR organization with an annual budget of $15M, and team of 140 staff that support over 20k employees across a diverse and complex array of programs and contract vehicles. Manage all HR areas including recruiting, leadership development, talent management, workforce planning, conflict resolution, and human resources consulting.Select Highlights:►Revamped talent/performance management processes companywide by transitioning from an annual review process to quarterly / real time coaching feedback between managers and staff.►Devised and executed a transformational HR strategy to elevate internal customer experience, employee engagement, and talent pipeline.►Decreased cost to serve over 10%, while improving internal customer satisfaction score (CSAT) and increasing service capabilities by consolidating all transactional business processes into a shared service COE.
  • Teletech
    Senior Vice President Human Resources
    Teletech Sep 2013 - Jun 2015
    Greenwood Village, Colorado, Us
    Directed HR operations with a global team of 1200 that supported over 40k employees worldwide. Managed all human capital areas including global talent acquisition, learning & development, leadership development, talent/performance management. Generated results by aligning employee incentives with business goals, developing an infused human capital operating model, and establishing strong operational rigor across the human capital organization. Tracked performance, engagement, and retention metrics via new, predictive data analytics.Select Highlights:►Transitioned the human capital department from a siloed, independent organization to a unified, integrated group.►Drove ongoing initiatives to address workforce needs and enhance the employee experience resulting in higher employee satisfaction, engagement, and retention.►Decreased labor costs while ensuring a consistent, seamless customer/employee experience by migrating to an offshore model with centers of excellence in LATAM and Philippines providing human resources support to staff.►Managed a global cost center of over $35M and achieved 20% reductions YoY by focusing on efficiencies aligned with expense to revenue.
  • Ttec
    Vice President Global Human Resources
    Ttec 2011 - 2013
    Greenwood Village, Colorado, Us
    Directed a team of 650 across multiple human capital groups including global talent acquisition, payroll services, selection/assessment analytics, and human capital delivery for APAC & EMEA.Select Highlights:►Led the hiring of 48K staff at less than $375 cost-per-hire (CPH) by generating 2.5M hits to ATS job portal, 750K applicants, and 140K passive and active leads.►Built a new Data Analytics practice from the ground up to analyze performance/attrition trends and provide pre-hire assessments. Achieve a 2X increase in predictive-to-performance outcomes compared to industry-leading tools. ►Drove pay-slip costs well below industry benchmarks by optimizing payroll systems, practices, and solutions.
  • Ttec
    Vice President, Human Resources Apac
    Ttec 2009 - 2011
    Greenwood Village, Colorado, Us
    Transformed and lead the human capital business practice in the Philippines with an emphasis on staffing demand generation and professional services infrastructure. Increased leadership bench strength and elevated leadership strengths, capabilities, and skills by creating and launching targeted talent development strategies.Select Highlights:►Enhanced operating efficiencies, productivity, and performance across the Philippines operation by transforming the organization, re-designing human capital structure, and driving change management initiatives.►Generated $3M in cost savings, while increasing employee/HC business engagement by reducing staffing/operating costs, lowering absenteeism, and effectively managing human capital ratios.►Raised client net promoter score (NPS) 55% by transitioning and integrating our Malaysia operations into the Philippines.►Saved a combined $4.5M by directing an attrition task force, launching a robust, cost-effective hiring model and migrating 100+ IT staff from U.S. and Argentina.
  • Ttec
    Executive Director, Human Resources Americas
    Ttec 2007 - 2009
    Greenwood Village, Colorado, Us
    Led human capital planning, vision, mission, and strategy along with a high-performing team of 6 Human Capital Directors. Cultivated a highly engaged, collaborative workforce culture.Select Highlights:►Decreased expenses $10M over 18 months as change management expert; integral in transitioning the business by ensuring proactive communications, securing buy-in, and effectively allocating resources.►Modernized systems to increase efficiency by implementing new recruiting, performance management, learning, compliance, and human capital tools.►Drove efforts to seamlessly acclimate new employees to the organization by spearheading and designing, TeleTech Essentials, a new onboarding program for global centers.
  • Ttec
    Director, Recruiting International Operations
    Ttec 2003 - 2007
    Greenwood Village, Colorado, Us
    Promoted into a newly created role to oversee global recruiting operations for delivery centers across multiple countries. Select Highlights:►Delivered a best-in-class recruiting lifecycle with a focus a unified, consistent, and positive candidate experience.►Achieved high-volume recruiting goals under aggressive deadlines; hired 5K associates in 12 months by launching North American labor arbitrage work in the Philippines.►Enhanced recruiting operations by devising and instituting new programs on a global scale and leveraging best practices, diversified sourcing techniques, assessments, interviewing tools, and innovative technologies.
  • Ttec
    Recruiting Manager, North American Operations
    Ttec 2001 - 2003
    Greenwood Village, Colorado, Us
    Directed all recruitment functions and a talented team of five that handled recruiting for U.S. and Canada field offices. Trained all new recruiters on sourcing, internet recruiting, interviewing, call center 101, and metrics management.Select Highlights:►Generated $5M in cost savings, while increasing the hiring of qualified candidates 47% by driving and launching new products, best practices, and process improvements that ensured an efficient, compliant, and uniform hiring process.►Vastly improved the recruiting and interviewing process by instituting a DDI behavioral interview training across the region along with a recruiting scorecard to track/measure performance and hiring metrics.

Tim Hinds Skills

Talent Management Change Management Leadership Management Hris Sdlc Business Strategy Bpo Project Management Strategic Planning Human Capital Integration Workforce Management Incentive Programs Call Centers Performance Management Outsourcing Contact Centers Call Center Vendor Management Strategy Human Resources Organizational Design Business Process Outsourcing Customer Experience Offshoring Process Improvement Inbound Marketing Service Delivery Talent Acquisition Call Center Development Crm Corporate Governance Corporate Social Responsibility Customer Satisfaction Employee Engagement Hr Transformation Operations Management Shared Services Sourcing Strategic Human Resources Leadership Team Management Human Resources Information Systems Recruiting Team Leadership Team Building Program Management Consulting Training Employee Relations

Tim Hinds Education Details

  • Jacksonville State University
    Jacksonville State University
    General

Frequently Asked Questions about Tim Hinds

What company does Tim Hinds work for?

Tim Hinds works for Frontier Technology

What is Tim Hinds's role at the current company?

Tim Hinds's current role is Senior Vice President Human Resources at Frontier Technology.

What is Tim Hinds's email address?

Tim Hinds's email address is ti****@****ech.com

What is Tim Hinds's direct phone number?

Tim Hinds's direct phone number is +170399*****

What schools did Tim Hinds attend?

Tim Hinds attended Jacksonville State University.

What are some of Tim Hinds's interests?

Tim Hinds has interest in Education, Disaster And Humanitarian Relief.

What skills is Tim Hinds known for?

Tim Hinds has skills like Talent Management, Change Management, Leadership, Management, Hris, Sdlc, Business Strategy, Bpo, Project Management, Strategic Planning, Human Capital, Integration.

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