Making implicit things explicit. Your cross-functional team operating platform.

As Founder and Principal Advisor, established network of independent practitioners specializing in organizational transformation focused on the goals of becoming a Responsive Organization. We focus on framing transformation with senior executives through a facilitated understanding of market forces and other disruptions impacting the business model, translating that into a structured understanding of impacts to the enterprise operating model. From there, we chart transformational paths across how the enterprise is organized, the way in which it works, and the way in which it makes investment decisions focused on realizing strategic goals.

Tukã is a consumer good product company specializing in Yerba Mate. Having built Paraguays largest farming alliance, Tukã is establishing financial stability for their farmers, environmentally conscious actions for the planet, and healthy caffeine alternatives for their consumers.

CHALLENGES: Unify and harmonize the global technology architecture, with an initial focus on the digital customer experience — overcoming the difficulties inherent in multiple operating models such as Licensees, Franchisees, Joint Ventures and Company Owned units with widely varying technology standards across different geographic markets.SOLUTIONS AND RESULTS:► Developed a comprehensive global business capability model—a first for Starbucks.► Created initial technology governance framework for capabilities across each country/market.► Articulated a new cloud commerce strategy—now the company’s #1 technology priority.► Refocused the Commerce Technology organization, strengthening in-house development capability and attracting new talent inspired by the mission and vision.SCOPE: Strategic and tactical leadership of the Global Harmonization initiative. Presentation of solutions and strategies to Starbucks senior executive team. Collaboration and communication with global stakeholders and business leaders. Technical team recruitment, retention, mentoring, and leadership.

CHALLENGES: Lead the Product Management and Supply Chain organizations through major transitions - a structural shift to self-organizing work groups and an enterprise migration to Amazon business systems post-acquisition.SOLUTIONS AND RESULTS:► Created the first Community of Practice (CoP) at Zappos. The model was subsequently expanded throughout Zappos Technology.► Instilled an entrepreneurial culture of initiative and innovation, critical to the success of the self-organizing experiment.► Increased employee satisfaction, engagement, and contribution to the CoP.► Delivery of back-office systems to Amazon services in support of overall technology re-platforming► Developed strategy for complete migration of Merchandising and Inventory systems to Amazon services.SCOPE: Leadership of the Product Management and Supply Chain organizations. Delivery of product road maps for all of the enterprise systems (merchandising, supply chain, retail operations, customer service, call center operations, enterprise reporting).

CHALLENGES: Join talented team of innovators and entrepreneurs in launching a film technology startup. Lead product design to create a disruptive technology for the digital film industry. SOLUTIONS AND RESULTS:► Created product strategy and 4-product portfolio, introducing new supply chain technologies to film industry, streamlining logistical process and drastically cut costs to distribute digital film assets.► Mapped out a 5-year path to profitable revenue, developing overall business model and financial pro forma.► Led development of prototype and authored pitch presentation that were received with overwhelming support and enthusiasm when presented to top executives from the 6 major film studios and other target customers.SCOPE: Founding executive team member. Business strategy, technology strategy, finance. Product jumpstart – design and prototype development. Proof of concept development and presentation to investors.

CHALLENGES: Analyze client needs, goals, and challenges and develop solutions to meet strategic business objectives. Lead large-scale consulting projects and work closely with client executives and technology teams. Develop new business.CLIENTS: Global Top 5 and Top 10 retailers. National and regional specialty retailers.STRATEGIES AND SOLUTIONS► Legacy system conversions, replacements, and upgrades.► Enterprise business analytics strategy.► Supply chain strategies and solutions. End-to-end supply chain systems and processes.► Integrated purchasing and inventory control solutions.SCOPE: Specialized in products, processes, and technologies for the retail practice. Oracle Retail Practice Leader and Solution Architect.