Timothy Moua Email & Phone Number

Thornton, Colorado, United States

• Setup network at job sites, printer setup, IP camera setup and troubleshooting.• Assisted job sites with network issues.• Utilized Active Directory & Azure AD/Entra for general account purposes, assign security groups and OU’s.• Utilized O365 & Exchange admin center to manage licenses and configure mailboxes.• Utilized SCCM to grab user and device information.• Utilized ServiceNow for ticket management .• Assisted users in office and remotely using TeamViewer.• Responsible for company software upgrades.• Worked with 3rd party vendors to meet IT needs. (Dell, ANM, Insight, Cisco)• Setup new hire laptops utilizing Windows AutoPilot and Intune.• Reimaging and deploying of old/new computers.• Act as escalation for IT Tier 1 helpdesk.

Louisville, Colorado, United States

• Utilized Zendesk ticketing system; recording and logging all appropriate information, and escalating tickets when appropriate.• Worked with users to resolve issues with NGS applications. • utilized LINQPad to run queries and pull information from a database • utilized WinSCP for SFTP/FTP processes • utilized LogExpert to analyze log files to assist with customer issues • referenced XML files to identify customer issues• Utilized admin tools (SSO) to work with user accounts such as resetting passwords, unlocking accounts, and updating information.• Communicated with external companies to make sure users’ workflows were smooth.• Worked through 100 - 200 tickets (phone calls and emails) a week.

Superior, Colorado

• Worked with customers to troubleshoot and find solutions to their issues with the Envysion video surveillance software, and analog and IP cameras.• Utilized PuTTY to SSH into Envysion linux systems to further troubleshoot • check system resource utilization and system uptime • check ethernet interface status • configure IP cameras with the correct IP addresses and VLAN assignments• Worked with field technicians including: deploying/scheduling, troubleshooting onsite issues, and ordering parts to site.• Worked with Salesforce ticketing system; recording and logging all appropriate information, and escalating tickets when appropriate.

Westminster, Co

• Prepared boxes of books and CD’s for shipment by cleaning, listing, and packing them.• Inventory check using Excel.• Books and CD’s were scanned and listed for sale on Amazon.

Westminster, Co

• Customer service, answering any customer inquiries to the best of my knowledge and escalating to supervisor if necessary.• Supervised front end of the store when needed.• Cash handling and cashier tasks.• Stocked and maintained cleanliness of sales floor.

Westminster, Co

• Customer service, answering any customer inquiries to the best of my knowledge and escalating to supervisor if necessary.• Supervised front end of the store when needed.• Cash handling and cashier tasks.• Stocked and maintained cleanliness of sales floor.

Firestone, Co

• Stocked and maintained cleanliness of the produce section.• Greeted customers and answered any questions customers may have.• Closed out produce section.• Advertised produce sales on store intercom.

Frederick, Co

• Maintain cleanliness of store, preparing food, customer service, and cashier tasks.