Where There’s A Road, We’ll Find A Way.

The Technology & Communications Committee advises on such issues as how to make effective and economical use of technology in providing IAM member services; monitors the impact of technological changes in the Industry; and assists IAM in providing leadership in the Industry through the study and development of international standards.

My major focus is to act as a Liaison between North & South and the USTRANCOM GHC award winner who will have successfully secured a ten year approx. $20+ billion contract for moving the DODs Household goods as well as seek out new business development opportunities outside of the Department of Defense HHGs program. This new commercial business will allow for growth and flatten our peak / non-peak business curve.

Recruited to create, clarify, and execute the goals of the Government Services division which works with Department of Defense, Department of State, and the General Services Administration as well as other government entities. Established KPI’s specific to each area of responsibility and verified understand of each employee before implementation. Using data from a rolling 12-month cycle, renewed monthly, to allow KPI’s to be adjusted making sure the prime focus was always on areas of highest priority. Keeping in mind that one division does not make up the whole organization all division directors were consulted in the making of and modifying this divisions Org chart, processes, and performance goals.

I utilized my Moving/Storage/Warehouse/Distribution/Logistics network which I have built over 14 years in this industry for business development to increase same customer sales over previous years. I achieved this by letting my network and current N&S customers know that we can handle all of their alternative transportation needs. If it moves on land in North America we can move it!

I was brought in to develop a world class Military Move Management Organization. I was the divisions’ senior leader. Responsible for division P&L including overall revenue, operations, staffing, business development, and agent / TSP partner relations. Proud leader of a premier service provider partner to the Department of Defense the largest customer in the relocation industry. I immediately Implemented a new organizational structure, reassigned job duties and responsibilities, customer service scripts, customer satisfaction survey submission SOPs, and billing processes.The results of these efforts materialized in the management of twice as many TSPs, alternate (outside of Van Line) capacity service provider pipeline, 33% CSS return Rate and a three point increase in CSS scores.

Brought in to be the subject matter expert in DOD/DOS/GSA relocation. Took a $2MM organization to just under $14MM when I left. I achieved this growth by instituting a five pronged approach. First Acquisition - we acquired two agents from two different Van Lines in strategic Government markets as well as opened an agency from ground up in a third market. Second Business Development - we collaborated with marketing analysts to identify opportunities and develop action plans to improve revenue and contribution performance. Third Organization Development (OPS) - collaborated with the Director of Organizational Development as needed to facilitate On-boarding transition from training to execution phase & to organize continued training for individuals already transitioned to the execution phase of our growth. Forth Process Improvement - identified areas for process improvement. Assisted with the design and facilitation of process improvements. Fifth Engage Support Services - collaborated with Support areas (HR, Compliance, Finance, etc.) to maximize resources available to maximizeemployee potential.

*Develop strategic plan for company-wide information systems including hardware, software, telecommunications, network infrastructure and user support environment for a $65MM organization.*Tactical leader with direct involvement in assuring the execution of the programs and systems in support of the strategic plan*Insured system resources were adequate and available to all users as well as made recommendations for improvements.*Responsible for the overall leadership of HR, IT, DOD/Military, Customer Service, Claims, Operations, Sales/Marketing/Advertising, Facilities, and Portable Containers enterprise wide.*Managed Ten Direct reports (5 GM’s, HR, IT, Claims, Customer Service, and Military Managers) and indirectly manage the 300 employees that report to them.*Involved as a final decision maker for treasury and business contract negotiations *Project Manager for Construction of three warehouse/office buildings: 40,000 Sq. ft. In Temple TX, 74,000 Sq. ft. in Phoenix AZ, and 24,000 Sq. ft. in Escondido, CA. *Filed and maintain 43000 domestic and international rate channels as a DOD approved TSP (Transportation Service Provider) resulting in the relocation of more than 4000 service member’s household goods.*Travel to association conventions and forums to maintain relationships with our agency partner network as well as keeping up to date on industry changes, challenges, and new opportunities on the horizon.

*Managed IT team in each of our 5 locations*Migrated from 100% on-site server client hardware network design to a co-located virtual environment that was a wash financially however brought our up-time to a 99.9%*Final decision maker on all technology purchases as well as vender selection.*Migrated corporate topology from a Hub and Spoke, utilizing BOVPNs to a MPLS mesh allowing the configuration and installation of a Shortel VOIP phone system that had a ROI of less than a year and a half.Windows 7No matchVirtual Private Network (VPN)No matchWindows 8No matchInternet Protocol (IP)No matchVMwareNo matchTroubleshootingNo matchBlackberry Enterprise Server

*Installed, configured, implemented, and hosted Microsoft Exchange email server as well as a Linux webserver utilizing apache and WordPress.*Convert corporate workstations from a workgroup to a Microsoft Active Directory Domain utilizing all features of such including but not limited to GPO’s, DHCP, DNS, IIS and MS SQL.*Planned, Designed, and Implemented the transition from 100% outsourced environment to 100% on-site shop.

*Firewall Administrator – Install and maintain Secure Computing Sidewinder G2 and Cisco Pix *Project Manager –Assist in Planning, Designing, Purchasing(Dell/HP Hardware), Testing, documenting and Implementing All Aspects of our disaster recovery Co-Location to ensure 99.99% up time for all of our 911 PSAPs*Remotely monitor and maintain over 430, 9-1-1 mission critical call centers throughout America, the largest being 55 servers and 800 plus workstations down to 1 server and 2 workstation sites.* Use sophisticated tools to manage, maintain, and reload PC applications on remote networks and their associated peripherals.

*Awarded Technical Services Tech of the month 50% of the time.*Maintained an Average of 3.9 out of a possible 4.0 on customer satisfaction surveys with criteria including Knowledge, Professionalism, response time, and overall satisfaction.*Mentor technical services analysts as well as chaired an advisory board to ensure first call resolution with all new employees *Acquired Websense Certified Systems Engineer Certification within 2 weeks of hire date.*Mastered Websenses’ interoperability with approximately 32 integration appliances.*Consistently in the top three, out of twenty-five analysts, in calls answered, tickets closed, first call resolution, shortest average call time, and amount of available time.

*Maintained an Average of 4.95 out of a possible 5.0 on performance evaluations completed by Students.*Design and implement Curriculum and Hands-On labs for CompTIA A+ and N+ courses.*Taught all of the MCSE, CompTIA A+, and N+ courses

*Increased monthly same store attachment sales by 3% and same store extended warranty sales by 5%*Developed and implemented Six month new hire Training program in following areas:5 steps of successful selling (Greet, Listen, Make suggestions, Ask for Sale, Suggest Add- on)*Decreased Inventory loss from 5% to 1% in one year.*Trained and managed 35 full and part time associates and achieved significant improvements in their productivity.*Documented success controlling the areas of P&L, sales, estimating, hiring, scheduling, ordering, and buying at various organizational levels.

*Successfully completed Wegmans' Management Intern program for future store managers*Succeeded in achieving all department goals early and under budget.*Managed all aspects of bakery, specialty cheese, and coffee bar department operations at top revenue producing stores in the company.