Responsible for managing all ITAM processes including the end-to-end lifecycle for software and hardware assets, creating KPIs and metrics, and process improvement as well as managing vendor relationships and negotiating software renewals in the technology group.• Negotiated new enterprise agreements resulting in more than double the discounting over the previous EA• Optimized licensing across multiple true ups resulting in more than $200k in cost avoidance• Generated more than $300k in annual cost avoidance through contracts negotiations and software renewals• Managed procuring and receiving of more than $1MM in assets to ensure a smooth transition to work from home• Oversaw and created a process and method for tracking hardware assets including executive reporting and KPIs• Created a contracts repository ensuring on-time renewals and allowing for license optimization and negotiation• Developed strategic partnerships with key VARs and vendors to deliver on business objectives

Responsible for managing and maintaining the corporate ServiceNow CMDB and related asset management processes and platforms to mitigate risk and reduce cost. Leverage asset data to provide a consumption-based allocation model to Hearst lines of business.• Created, analyzed, and improved multiple asset-related processes including move/add/change processes; receiving and disposal; fixed asset reconciliation; and hardware and software requests• Built and managed the ServiceNow CMDB, partnering with technology leadership across the lines of business to integrate data, leveraging over 200 daily and weekly ServiceNow discovery schedules across millions of IPs• Partnered with technology leadership to define data standards in ServiceNow and integrate inventory systems• Drove ServiceNow ITOM enhancements to improve efficiency and accuracy including creating a Quick Discovery button, allowing for single IP discovery and improved management of individual assets and CIs• Ensured process adherence through KPIs leading to a 40% increase in CMDB data quality in ServiceNow• Integrated automated advanced ship notices in ServiceNow creating shell assets in the CMDB prior to receipt• Designed and implemented an approval mechanism for new CIs in ServiceNow to ensure upstream data accuracy• Standardized physical audits across locations and remote workers, verifying data accuracy and compliance• Developed data insights for workstation deployments resulting in 20% savings on new workstation purchases• Built, maintained, and managed a consumption-based allocation model, driving more than $1M in annual savings and providing executive visibility into technology assets and charges across the enterprise• Collaborated with internal teams to automate and integrate infrastructure monitoring with ServiceNow• Defined and communicated monthly asset reports, providing the business with insights into asset life and health

Responsible for managing high-priority projects and delivering cross-enterprise value while maintaining and improving critical C-level executive relationships with the PMO.• Mitigated software audit risk leading to significant cost avoidance by implementing a cloud-based, industry-leading software asset management tool and establishing compliance position with major software vendors• Standardized the project intake process and provided consistent, accurate project reporting by collaborating with key stakeholders to implement a project portfolio management solution• Created executive project and portfolio reporting, leading to better C-level visibility and on-time project delivery• Implemented PCI-based CMDB recommendations for more compliance-oriented asset management

Responsible for leading process improvement initiatives to successful completion across BlueLine clients.• Analyzed Johnson & Johnson’s IT Service Management processes against ITIL standards to provide strategic and tactical data-driven improvement recommendations for an estimated savings totaling more than $3M• Assisted in consolidating reporting across Johnson & Johnson to provide cost saving and reduce man-hours

Responsible for managing complex projects, integrations, and migrations to successful completion across the enterprise.• Partnered with vendors and teammates to lead an initiative to collect 9,200 unused assets across 121 nation-wide offices, saving office space while reclaiming any remaining value• Executed process improvements that resulted in an 80% increase in project reporting frequency and accuracy• Integrated Liberty International Underwriters infrastructure support processes and tools with the corporation in support of a strategic business reorganization