Tim Oster Email & Phone Number

Palo Alto, CA, US

Austin, Texas, US

• Supports the North America Supercharger Operations team. Ensures superior customer experience 24-7 on the Supercharger network.
• Responsible for live monitoring including network feed, weather, social media and email to drive optimal customer experience through monitoring, issue management and continuous problem solving
• Perform diagnostics for outages and urgent issues working with supporting teams to drive to a resolution
• Ticket creation for real-time but non-urgent issues for supporting teams to resolve
• Proactive review of open network issues tracking against supporting team SLA’s and network KPI’s
• Perform system validations to ensure customer user interface reflects current state of the network

Richmond, VA, US

• Performs complex tasks related to enterprise monitoring, remote network and circuit testing, coordination of complex application issues with multiple groups, installation, and/or maintenance. Assigned specific projects.
• Monitor and support network and telecommunications applications (Solarwinds, MegaSys Telenium, Nokia NSP, CircuitVision, ServiceNow).
• General knowledge of all areas of telecommunications. Work on telecommunications systems and equipment.
• Analyze trouble reports and perform maintenance of telecommunications equipment.
• Monitor and troubleshoot the following:o DS0, T1 & T3 Lines, Data Networking Transport, Standard Test Equipment, IBM PC, SONET, DWDM, MPLS
• Strong aptitude for technical understanding.

Basking Ridge, NJ, US

• Responsible for the integrity of the Verizon FiOS video network equipment and services whileproviding sophisticated testing procedures for identification of faults both inside andoutside the VHO (Video Hub Office) and.
• Surveillance of video broadcast network & equipment
• Surveillance of video hardware that provides secondary services (VOD, IMG, Ad insertion)
• Validation & documentation (proactive health check) broadcast content quality
• Validation & documentation (proactive health check) of secondary services (VOD, IMG, PPV, Ad insertion)
• Validation & documentation of successful set top box downloads

Basking Ridge, NJ, US

• Serve as the initial point of contact for provisioning and/or maintenance customer inquiries concerning their fiber based voice, data and/or video services.
• Remotely troubleshoot residential and business fiber circuits.
• Remotely access customer computers in real time to resolve issues.
• Remotely troubleshoot Verizon Internet Security Suite.
• Educate customers on e-mail client setup and troubleshooting.
• Educate customers on products, services, pricing, and availability.

Mattoon, Illinois, US

• Remote troubleshooting residential/business customer’s internet, television, VoIP products.
• Remote troubleshooting dedicated business circuits and residential/business fiber circuits.
• Remote assistance with customer routers, computers, software, modems, remotes, set-top boxes, phones, e-mail, televisions, etc.
• Remote assistance with static/dynamic IP setup and VPN setup.
• Remotely accessed and configured modems/routers.
• Managed several internal customer assignment/database programs.

Pittsburgh, Pennsylvania, US

• Experience troubleshooting network issues (ping robots/elevator controllers/Cisco bridges).
• Remotely restarted/rebooted user interfaces, elevator controllers, computers, robot hardware/software.
• Remotely educated customers on robot, computer, and keypad lock reboots & power cycling charging dock/elevator controllers.

Bachelor'S Degree, Sociology

General Studies

High School