Tim Boyle Email & Phone Number

Middletown, Ohio

Global Director of Customer Care driving the strategic growth of the parts, service and customer satisfaction segment of the business. Full P&L responsibility for the Avure Customer Care group. Set strategic direction to drive continuous improvement and position Customer Care as a key driver for recurring revenue.

Fairfield, Ohio

Lead aftermarket parts, service and warranty segments in all functional areas, including customer service, distribution operations, material planning, marketing, packaging, product service, and warranty administration. Set strategic direction for growth of this key business segment by driving long term improvement projects through lean principles and continuous improvement initiatives.

Ft. Wayne, Indiana

Responsible for working with the Fort Wayne facility to implement quality process improvements and policies. Drove focus on customer centric initiatives to improve companies overall quality rating with key customer base.

Ran the North American operations headquarters for Meritor WABCO as well as managed two satellite 3PL distribution facilities in the Western US and Mexico. Managed all aspects of Manufacturing, Distribution, Supply Chain, Logistics, Customer Service and Manufacturing Engineering. Developed Annual Capital and Expense budgets as well as developed five year business plans to manage the operation growth.

Managed the Material's group for the North American Aftermarket headquarters for Meritor. Responsible for all aspects of the inbound supply chain which covered over 75,000 active SKUs. Implemented key strategic initiatives to reduce inventory related cash flow and improve customer fill rates by developing a vendor consignment program. Developed and managed all departmental budgets and annual operating plans.

Troy, Mi

Optimize the global Aftermarket Supply Chain by bringing in best practices from around the world to each major Aftermarket distribution operation. Initiated a vendor consigned inventory program in North America to reduce cash flow and improve customer fill rates.

Florence, Ky

Created the concept for the position and sold it to upper management. Used my engineering and negotiations background to drive cost reductions and performance improvements throughout the Aftermarket Supply Chain. Developed and published the first Aftermarket Packaging and Shipping Manual to standardize incoming packaging and logistics.

Florence, Ky

Engineering Project Manager responsible for opening a new remanufacturing facility in Plainfield, Indiana. Also responsible for the product marketing initiatives related to the remanufactured products and the core management of all inbound and outbound cores.

Bachelor Of Science (B.S.), Mechanical Engineering

Education record