Timothy Carroll Email and Phone Number
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I'm an accomplished Information Technology Executive with over 17 years of experience establishing IT and business risk solutions in the Life Sciences industry. I have extensive experience in all aspects of infrastructure planning, risk mitigation, and asset protection including hands-on executive management, associate training and development, data analysis and reporting, team leadership, and performance management. I enjoy creating valuable partnerships with people at all levels of an organization including stakeholders, senior executives, team members, and clients.
Data Honey, Llc
View- Website:
- benchmarkns.com
- Employees:
- 5
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Director Of Information TechnologyData Honey, LlcRaleigh, Nc, Us
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Principal Systems ArchitectBenchmark Network Solutions Mar 2022 - PresentDurham, North Carolina, United States➤ Streamline technical team and technical stack to improve efficiency. ➤ Manage technology teams.➤ Improve customer onboarding process.➤ Manage, improve, and own ticketing and escalation process.➤ Hands on technical resource for key customer accounts and opportunities.➤ Lead and train technical team to deliver on customer projects and servicesmeeting the committed SLA.➤ Assist with sales engineering function. Interface with clients as a Service andProduct architect.➤ Perform Virtual CIO/CISO service for customers including IT maturityassessments of client infrastructure.➤ Create training path for technical employees.➤ Identify, evaluate, and select service/product partners.➤ Perform client IT security assessment. ➤ Help improve client relationships and identify opportunities to improve and secure client IT infrastructure. -
OwnerAvian Waves 2000 - Present➤ Developer of software for those who work in IT infrastructure and producer of electronic dance music (EDM).- https://www.rdtabs.com- https://www.avianwaves.com
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Director Of Corporate InfrastructureTkxs Jan 2021 - Mar 2022Morrisville, Nc➤ Directing internal business infrastructure and business services while managing an annual IT budget of over $6M.➤ Managing and actively mentoring 12 system administrators, 4 engineers, and the manager of the corporate IT help desk.➤ Supervising 20 direct reports including team mangers for the national and global team while providing hands-on support.➤ Consistently achieving a help desk customer service experience score of 9 out of 10 or better from client ratings.➤ Working with VPs and C-level leadership to set and maintain department budget as well as performance standards.➤ Functioning as the head of the corporate infrastructure and help desk departments for more than 1500 employees.➤ Architecting, implementing, and supporting projects in line with directives set by CTO for network and servers/cloud.➤ Working closely with Hosting and Security department directors to ensure corporate IT alignment across major verticals.➤ Developing, mentoring, and setting high standards for infrastructure and help desk managers and employees.➤ Working with all other departments at company to address their corporate IT needs and maintain high satisfaction.➤ Hiring and retaining top talent and providing feedback and coaching to build a strong culture for teams managed.➤ Consolidating and integrating IT systems from different companies into common systems to be used enterprise-wide. -
Technology Operations ManagerTkxs Apr 2018 - Jan 2021Morrisville, Nc➤ Led, developed, and mentored DevOps, compliance, and security engineering teams and set high performance standards.➤ Managed a team of 12 and oversaw an IT budget of $2.5M to oversee infrastructure and help desk departments.➤ Architected, implemented, and supported projects in line with directives set by Vice President of Engineering.➤ Prepared, justified, and monitored the corporate IT budget and worked hands-on with the systems administration team.➤ Worked with all other departments at company to address their corporate IT needs and maintain high satisfaction.➤ Hired and retained top talent, promoted team and culture building, and set standards for key performance indicators.➤ Managed customer issues or incidents that could not be handled by technicians and following through to resolution.
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It Infrastructure LeadXsinc Apr 2013 - Apr 2018Morrisville, Nc➤ Designed, implemented, and maintained IT systems and created infrastructure vision, security policies, and policies.➤ Provided escalation support for all desktop support issues that couldn't be resolved by call center customer service.➤ Supported essential process documentation and project implementation of functional and technical solutions.➤ Led team of systems and network administrators and worked with IT managers and other departments to address needs.➤ Collaborated with key stakeholders to gather infrastructure requirements, provide guidance, and help execute plans.➤ Partnered with architecture to develop implementation and improvement plans by eliciting infrastructure requirements.➤ Enhanced capabilities, identified needs, and evaluated requirements and desired outcomes to provide business solutions.➤ Analyzed gaps between current and future state and recommend solutions and achieved results that supported growth.➤ Facilitated translation of infrastructure needs into actionable processes by evaluating information from multiple sources.➤ Reviewed needs analysis findings, escalated questions, and clarified issues to create and define user requirements. -
System Administrator/Senior Network EngineerXs, Inc. Feb 2005 - Mar 2013Morrisville, Nc➤ Managed internal, production, and disaster recovery environments across on-premises and cloud installations.➤ Drove overall infrastructure design and management of project implementation along with systems monitoring.➤ Developed and implemented disaster recovery, incident response plans, and business continuity plans.➤ Documented security policies and operational policies as well as worked with manager to create IT budget.➤ Provided technical mentorship and development for team members and provided support for call processing services.➤ Served as a subject matter expert for network issues and designed, implemented, and troubleshot Voice/Data Networks.➤ Led a team of 2 engineers as well as 2 network and help desk professionals including regular performance evaluations.➤ Provided network engineering services and oversaw implementation of data and voice communications networks.➤ Assessed evolving user needs and translated those requirements into changed network designs and configurations.➤ Interfaced with and managed vendors and contractors for hardware or software acquisitions, installations, and tests.➤ Performed system administration and oversaw daily operations and maintenance activities for the IT infrastructure.
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Systems AdministratorLatour And Lleras, P.A. 1997 - 2004
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Setup/Support TechnicianPremier Internet Corporation (Gator.Net) 1996 - 1999
Timothy Carroll Skills
Timothy Carroll Education Details
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Major In Computer Engineering With An Emphasis On Networking And Software Design -
Engineering
Frequently Asked Questions about Timothy Carroll
What company does Timothy Carroll work for?
Timothy Carroll works for Data Honey, Llc
What is Timothy Carroll's role at the current company?
Timothy Carroll's current role is Director of Information Technology.
What is Timothy Carroll's email address?
Timothy Carroll's email address is tc****@****inc.com
What is Timothy Carroll's direct phone number?
Timothy Carroll's direct phone number is +191937*****
What schools did Timothy Carroll attend?
Timothy Carroll attended University Of Florida, Santa Fe Community College.
What are some of Timothy Carroll's interests?
Timothy Carroll has interest in Cyber Security, Music And Video Production, Software Development, Games, Football (American), Aviculture.
What skills is Timothy Carroll known for?
Timothy Carroll has skills like Microsoft Sql Server, Windows Server, Sharepoint, Sql, System Administration, Active Directory, Windows 7, Windows, Iis, Microsoft Exchange, Asp.net, Visual Basic.
Who are Timothy Carroll's colleagues?
Timothy Carroll's colleagues are Faisal Ahmed, Tom Swantko, Kim Blatchford.
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Timothy Carroll
Syracuse, Ny3477home.org, vnacny.org, widewaters.com1 (315) 4XXXXXXX
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