Tim Shannon Email and Phone Number
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Experience – High Level: • Twenty years of experience with a proven track record of success in IT End User Services • Track record of success in managing Service Desk personnel and optimizing SD operations • Proven experience in planning and managing system migrations in diverse professional spaces • Progressive experience in Project Management especially in system migrations • Experience in a wide variety of industries with a strong emphasis on Biotech and EducationMost Recent Experience: • Manage a team of End User Service personnel assisting both onsite and remote clients • Optimize operations for the on-site Service Desk • Collaborate with Helpdesk Operations to support our remote user community • Plan, Implement and Manage system migrations from Windows 10 to Windows 11 • Support the operations of our Audio Visual partners • Vendor Management - Liaison with our external partner in administering Teams Rooms • Office 365 and Exchange Administration
Tps Technical Services (Tpstechservices)
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FounderTps Technical Services (Tpstechservices) Jan 2017 - Present• Provided technical assistance to residential customers and small businesses in the Greater Boston Area.• Assisted clients in upgrading to newer hardware and software, improving overall network architecture.• Introduced innovative technologies to clients, such as cutting cable to enhance efficiency and realize cost savings.
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Information Technology Support Team LeadVinebrook Technology Jul 2024 - Dec 2024Burlington, Ma, Us• Served as department supervisor ensuring SLAs were met and metrics aligned with client expectations• Reviewed and revised SOPs. Ensued they were adhered to at all times. • Built in place upgrade as well as bare metal image for Windows 11 deployment project. • Interfaced strongly with the IT Infrastructure team for more sensitive operations. • Packaged software for deployment using Ivanti push based solution.• Maintained support of Teams rooms by first line troubleshooting and coordinating with our vendor. -
Technical Support SpecialistHcltech Mar 2023 - Jul 2024Noida, Uttar Pradesh, In• Provided technical support at GSK as a managed services position through HCLTech.• Resolved IT issues promptly to ensure smooth operations at the client site.• Collaborated with cross-functional teams to implement solutions for clients. • Enhanced customer satisfaction through efficient problem-solving and communication. -
Technical Support SpecialistGsk Mar 2023 - Jul 2024Brentford, Middlesex, Gb• Served as the primary point of contact for user’s technological problems.• Escalated items as necessary to L2 software specialists.• Assumed duties of a one-person operation between two (at times four) locations in Cambridge• Coordinated new user hardware requests, computer swaps and computer reclaims.• Maintained and imaging an inventory of HP and Lenovo laptops. -
It SpecialistInfostream Technology Sep 2021 - Mar 2023Beverly, Massachusetts, Us• Managed IT services for Wingate Wealth Advisors through Infostream Technology in Beverly, MA.• Implemented cybersecurity measures to protect client data and ensure compliance.• Streamlined IT infrastructure and operational procedures. -
Senior It SpecialistWingate Wealth Advisors, Inc. Sep 2021 - Mar 2023Lexington, Ma, Us• Managed Active Directory environment using Windows Server 2019 and Azure• Oversaw account creation, group policy, and print management.• Implemented Microsoft Teams in the Microsoft 365 Computing Environment.• Provided white glove service to Investment strategists and technical advice to the Compliance Officer. -
Field Services Engineer - Distributed SupportMassachusetts Institute Of Technology Aug 2018 - Oct 2018Cambridge, Ma, Us• Performed hardware and software refreshes in a diverse environment supporting both PC and Mac.• Adhered to carefully planned procedures with regards to migrating user data and accounts.• Installed and configured non-standard software that was necessary for the computing environment.• Provided deskside assistance for complex computing issues which would arise in the user environment. -
Service Desk Analyst IiHarvard Law School Jul 2017 - Sep 2017• Assist staff and incoming students with items requiring desk side assistance.• Diagnose and Resolve issues due to Office 365 Migrations.• Diagnose and Resolve issues due to Windows 10 Upgrades.==This was a contract job with an end date of September 2017==
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Desktop Support Engineer - Tier 2Baystate It Mar 2016 - Jan 2017• Resolved client support requests related to issues with Windows 7 as well as permissions access at a server level.• Provisioned user accounts and processed user terminations using Exchange On-Premises, Office 365, Google Apps, and Windows Server 2012.• Created, tested and deployed Dell and Lenovo computer images using Acronis deployment solutions.• Implemented Spiceworks monitoring software at several client sites to provide other Bay State IT technicians a better way to visualize the technology present the client location.
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Health And Well-BeingCareer Break Nov 2014 - Mar 2016I became extremely ill and underwent a liver transplant at Massachusetts General Hospital.
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Computer Systems Administrator (Project Manager And Team Lead)Belmont Public Schools Apr 2011 - Feb 2014• Resolved end-user technical support tickets in six locations supporting a mix of Windows 7 and XP• Developed and deployed Windows 7 images using Altiris imaging and deployment console.• Managed the operations of ten contractors in the deployment of approximately 200 complete end user systems in a time period of 4 days so Belmont's newest elementary school could open on time.• Provided assistance and insight in the development of a 600 unit student/staff iPad pilot program.
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It ManagerCentral Motors Jul 2008 - Apr 2011Tlalnepantla, Mx• Provided end user support with minimal downtime in a busy sales environment.• Purchased end-user Information Technology Products including PCs, Memory, and Peripherals.• Served as the Chief point of contact with external vendors which included ADP and Shoretel.• Provided support to Barry Communications in the installation of Shoretel phone system, -
Webinar Project ManagerUnited Business Media - Techinsights Jul 2007 - May 2008Ottawa, On, Ca• Generated qualified leads for client webinars - mainly focused on electronics and software topics.• Served as chief liaison between clients and internal production departments.• Synchronized deliverable schedule on both sides to ensure on time delivery of a high quality product.• Provided valuable feedback and insight to all parties regarding lead generation efforts. -
General ManagerEdm Publishers Jul 2006 - Jul 2007• Hired and trained key personnel including our Marketing and Operations director.• Planned and executed changes to our website to drive sales.• Coordinated production duties between on-site staff and outsourced contractors.
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Technical DirectorEdm Publishers Jul 2005 - Jul 2006• Conceptualized a digital line of a previously paper-only production of the monthly newsletter• Ensured all systems were up to date and functioning at all times• Assisted the CEO with remote access so he could work remotely from his home in Florida
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Publisher'S AssistantEdm Publishers Jul 2004 - Jul 2005• Ensured all online and offline marketing efforts were completed on time and within budget• Followed up with dissatisfied customers and retained their business by providing superior customer service• Worked closely with the CEO to develop marketing initiatives to drive business.
Tim Shannon Skills
Tim Shannon Education Details
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Merrimack CollegeComputer Science -
Duxbury High SchoolAp Computer Programming C++ And Java
Frequently Asked Questions about Tim Shannon
What company does Tim Shannon work for?
Tim Shannon works for Tps Technical Services (Tpstechservices)
What is Tim Shannon's role at the current company?
Tim Shannon's current role is IT Support Team Lead | ITSM Optimization Specialist | Twenty One Years of Diverse IT Experience.
What is Tim Shannon's email address?
Tim Shannon's email address is jo****@****hsi.com
What is Tim Shannon's direct phone number?
Tim Shannon's direct phone number is +178129*****
What schools did Tim Shannon attend?
Tim Shannon attended Merrimack College, Duxbury High School.
What skills is Tim Shannon known for?
Tim Shannon has skills like Email Marketing, Online Advertising, Microsoft Office, Lead Generation, Account Management, Technical Support, Windows Server, Web Analytics, Program Management, Project Management, Active Directory, Customer Service.
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