Tim Pittman Email & Phone Number

New York, NY, US

Austin, Texas, US

Austin, Texas, US

Austin, Texas, US

Austin, Texas, US

Lead a team focused on content creation, scaled asset delivery, and customer automation* Create and execute automated messaging across client lifecycle* Manage scaled assets schedule such as video, webinar, Q&As and guided for self-service clients* Enable global teams to execute scaled touchpoints across managed portfolios

Austin, Texas, US

* Launched the digital client success program for all self-service accounts globally.* Creating a scalable customer success program leveraging existing resources across customer success, sales, marketing and product* Create customer communications plan with timed and triggered communications to proactively guide customers throughout customer lifecycle*.

Austin, TX, US

Empowering the Sumo customer success team to help eCommerce customers grow* Oversee combined ownership of CSM (4) book of business of SMB eCommerce customers* Responsible for key customer success metrics, including customer retention, NPS, MRR growth* Create best practices, processes, and guidance to identify opportunities to help customers grow* Engage.

Austin, TX, US

Building Sumo's customer success & marketing programs* Drive product adoption & engagement throughout customer lifecycle with 1:many and 1:1 initiatives* Direct work with customers to improve results through education, implementation, support* Build internal KPIs and reporting for sales closed onboarding funnel* Create scope of service & deliverables for.

Ithaca, New York, US

* Managed event-based fundraising campaigns for higher-education, nonprofit, and community foundation giving days raising over $50M* Planned and delivered product roadmap for custom web application supporting 100k users & 40k organizations*Created scope of works that were clear, standardized, and correct to ensure successful delivery * Managed ZenDesk.

* Manage project activities to ensure the timely and quality preparation of project deliverables based on assigned scope-of-services* Ensure assigned project deliverables are of high quality and exceed client’s expectations, in conjunction with QA* Communicate with clients regarding project activities including status communication and project.

- Manage eLearning project activities to ensure the timely and quality preparation of project deliverables based on assigned scope-of-services- Coordinate cross-function e.g. client services, eLearning, Multimedia, product development, to deliver project training content on-time and above client expectations- Oversee project reporting, support and workflow.