Tim Pittman Email & Phone Number

New York, Ny, Us

Austin, Texas, Us

Austin, Texas, Us

Austin, Texas, Us

Austin, Texas, Us

Lead a team focused on content creation, scaled asset delivery, and customer automation* Create and execute automated messaging across client lifecycle* Manage scaled assets schedule such as video, webinar, Q&As and guided for self-service clients* Enable global teams to execute scaled touchpoints across managed portfolios

Austin, Texas, Us

* Launched the digital client success program for all self-service accounts globally.* Creating a scalable customer success program leveraging existing resources across customer success, sales, marketing and product* Create customer communications plan with timed and triggered communications to proactively guide customers throughout customer lifecycle* Develop data plan to support program capabilities including segmentation, customer health and program KPIs* Maintain CRM / marketing automation programs, including contact management in order to support program execution

Austin, Tx, Us

Empowering the Sumo customer success team to help eCommerce customers grow* Oversee combined ownership of CSM (4) book of business of SMB eCommerce customers* Responsible for key customer success metrics, including customer retention, NPS, MRR growth* Create best practices, processes, and guidance to identify opportunities to help customers grow* Engage with cross-functional teams to improve program processes and outcomes* Assist with urgent requests and escalations for team members to get to resolution and learnings* Work directly with customers on campaign strategy, data analysis to achieve results and ROI* Oversee implementation and usage of Gainsight

Austin, Tx, Us

Building Sumo's customer success & marketing programs* Drive product adoption & engagement throughout customer lifecycle with 1:many and 1:1 initiatives* Direct work with customers to improve results through education, implementation, support* Build internal KPIs and reporting for sales closed onboarding funnel* Create scope of service & deliverables for new professional services program* Scoped and outlined internal project management tooling to support processional services team

Ithaca, New York, Us

* Managed event-based fundraising campaigns for higher-education, nonprofit, and community foundation giving days raising over $50M* Planned and delivered product roadmap for custom web application supporting 100k users & 40k organizations*Created scope of works that were clear, standardized, and correct to ensure successful delivery * Managed ZenDesk support team workflow for up to 12 agents supporting +30k tickets* Oversaw the eligibility verification process based on IRS EO Database for large community foundation clients support 25k organizations

* Manage project activities to ensure the timely and quality preparation of project deliverables based on assigned scope-of-services* Ensure assigned project deliverables are of high quality and exceed client’s expectations, in conjunction with QA* Communicate with clients regarding project activities including status communication and project deliverables* Oversee management of study site personnel including all internal and external communication regarding site/rater decisions

- Manage eLearning project activities to ensure the timely and quality preparation of project deliverables based on assigned scope-of-services- Coordinate cross-function e.g. client services, eLearning, Multimedia, product development, to deliver project training content on-time and above client expectations- Oversee project reporting, support and workflow process for assigned projects