Tim Prowse Email and Phone Number
I am a highly commercial CEO/senior executive with depth and breadth to my skills and experience in the areas of organisational and team leadership including strategy development and implementation, customer experience management, change management, performance improvement, stakeholder management including advice provision, internal and external communication, corporate governance and management of finances and resources. I have worked for a variety of organisations – privately owned, member owned, publically listed – and consulted into an even wider variety including the public sector. I have worked on the shop floor, in state operations and head offices and this has given me the ability to relate to, communicate well with and lead all types of people, groups and organisations.
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DirectorSt John'S Youth Services Oct 2023 - PresentAdelaide, Sa, AuA member of the Board of Directors
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Chief Operating OfficerCredit Union Sa Oct 2020 - PresentAdelaide, Sa, AuCurrently the accountable Executive for the Technology Operations and Security, Product Management, Data Analytics and Credit Risk Management functions of the business. I also Chair the Pricing Committee. In this role I was previously accountable for the Marketing and Customer Experience (CX), member support and loan settlements departments and for strategy development and delivery. -
Executive Manager DistributionCredit Union Sa Aug 2018 - Oct 2020Adelaide, Sa, AuI am responsible for "front end" of the business including the customer experience (CX) at Credit Union SA. This includes developing the strategy to enhance our CX capabilities, implementing the strategy, leading and managing the staff and enhancing the physical distribution channels (branches, contact centre, mobile lenders, education team, broker channel). As a member of the Executive Committee (5 people) I am part of decision making for all components of the business including risk management and compliance, pricing, technology and organisational development.
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DirectorBlackwood Nominees Pty Ltd; Zobel Loans Pty Ltd Feb 2020 - Jun 2022
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CeoSacare Sep 2016 - Aug 2018Broadview, South Australia, AuI was responsible for the overall performance of the business. Key responsibility was to work with the Board and the Leadership Team to drive growth, continue to deliver outstanding client services and enhance the already fantastic culture. -
Strategic Projects ConsultantCredit Union Sa Apr 2016 - Sep 2016Adelaide, Sa, AuWorking with the CEO and Executive team to formulate and deliver key strategic projects including CRM and Branch Network Strategy
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Executive Manager - Bpo ServicesData Action Jul 2015 - Mar 2016Adelaide, South Australia, AuDA is an Adelaide-based technology services company and is unique in this market as a provider of both software solutions and hosted services - two distinct business functions normally sourced through separate service providers. This provides strategic, operational and cost efficiencies to our customers due to the centralisation and aggregation capabilities of banking-related IT functions.My role is to develop a third service line of Business Process Outsourcing for clients in the customer owned banking market. -
Chief Executive OfficerPerks Integrated Business Services Jul 2011 - Jul 2015Adelaide, South Australia, AuI was responsible for the overall performance of the organisation. I reported to, and I was also a member of, the Perks Board. I was responsible for the leadership of the company including the management of all functional areas. This included the development and implementation of the strategic plans for the organisation and each of these areas, the initiation and delivery of key projects and getting the balance right between customer service and profitability. The position was also responsible for building and enhancing external relationships, corporate governance and financial performance. -
Senior Manager Advice Development And GrowthAustralian Central Credit Union/People'S Choice Credit Union Jan 2011 - Jul 2011Responsible for driving deeper and stronger relationships with our advice based members through improvements to processes, technology and packaging improvements.
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State Manager Western AustraliaAustralian Central Credit Union/People'S Choice Credit Union Jul 2008 - Dec 2010I was responsible for the WA operations including financial planning, home loan advice, retail banking and corporate superannuation administration. Appointed to stabilise the WA operations, introduce the ACCU brand to WA, integrate a significant new purchase into the national business model and develop and implement a new strategy to grow the business.
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Senior Manager MarketingAustralian Central Credit Union/People'S Choice Credit Union Feb 2005 - Jun 2008This role was a key leadership position, sitting on the Organisational Review Committee (senior leadership committee), accountable for developing and managing the implementation of Australian Central’s customer value propositions (including product design and management, campaign planning, development and implementation and public relations), delivering customer and member research and managing the brand to enhance performance and support customer intimacy strategic direction.
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Business Integration ManagerAustralian Central Credit Union/People'S Choice Credit Union Jul 2004 - Jan 2005I was accountable for the identification and implementation of organisation restructuring opportunities to enhance effectiveness and efficiency.
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Crm Program ManagerAustralian Central Credit Union/People'S Choice Credit Union Nov 2002 - Jul 2004I was accountable for the successful implementation of the CRM program including the sales and service, marketing, staff, reporting and technology strategies.
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Integration ManagerAustralian Central Credit Union/People'S Choice Credit Union Dec 2001 - Nov 2002I was the leader, and fully accountable, for the successful merger of Australian Central Credit Union and the Northern Territory Credit Union.
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Senior Manager Consulting ServicesErnst & Young Apr 1994 - Sep 2001London, GbMy responsibilities included business development, project delivery, client satisfaction and staff management. Specialising in performance improvement and business unit strategy development. Worked extensively in financial services.
Tim Prowse Skills
Tim Prowse Education Details
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Leaders Institute Of South AustraliaThe Governor'S Leadership Foundation Program -
Australian Institute Of Company DirectorsCompany Directors Course
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Agsm @ Unsw Business SchoolBusiness
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UnswMarketing
Frequently Asked Questions about Tim Prowse
What company does Tim Prowse work for?
Tim Prowse works for St John's Youth Services
What is Tim Prowse's role at the current company?
Tim Prowse's current role is Chief Operating Officer at Credit Union SA.
What schools did Tim Prowse attend?
Tim Prowse attended Leaders Institute Of South Australia, Australian Institute Of Company Directors, Agsm @ Unsw Business School, Unsw.
What are some of Tim Prowse's interests?
Tim Prowse has interest in Education.
What skills is Tim Prowse known for?
Tim Prowse has skills like Business Planning, Process Improvement, Product Management, Project Planning, Banking, Marketing Strategy, Stakeholder Management, Project Management, Program Management, Strategic Planning, Business Strategy, Leadership.
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