Tim Prowse Email & Phone Number

Adelaide, Sa, Au

A member of the Board of Directors

Adelaide, Sa, Au

Currently the accountable Executive for the Technology Operations and Security, Product Management, Data Analytics and Credit Risk Management functions of the business. I also Chair the Pricing Committee. In this role I was previously accountable for the Marketing and Customer Experience (CX), member support and loan settlements departments and for strategy development and delivery.

Adelaide, Sa, Au

I am responsible for "front end" of the business including the customer experience (CX) at Credit Union SA. This includes developing the strategy to enhance our CX capabilities, implementing the strategy, leading and managing the staff and enhancing the physical distribution channels (branches, contact centre, mobile lenders, education team, broker channel). As a member of the Executive Committee (5 people) I am part of decision making for all components of the business including risk management and compliance, pricing, technology and organisational development.

Broadview, South Australia, Au

I was responsible for the overall performance of the business. Key responsibility was to work with the Board and the Leadership Team to drive growth, continue to deliver outstanding client services and enhance the already fantastic culture.

Adelaide, Sa, Au

Working with the CEO and Executive team to formulate and deliver key strategic projects including CRM and Branch Network Strategy

Adelaide, South Australia, Au

DA is an Adelaide-based technology services company and is unique in this market as a provider of both software solutions and hosted services - two distinct business functions normally sourced through separate service providers. This provides strategic, operational and cost efficiencies to our customers due to the centralisation and aggregation capabilities of banking-related IT functions.My role is to develop a third service line of Business Process Outsourcing for clients in the customer owned banking market.

Adelaide, South Australia, Au

I was responsible for the overall performance of the organisation. I reported to, and I was also a member of, the Perks Board. I was responsible for the leadership of the company including the management of all functional areas. This included the development and implementation of the strategic plans for the organisation and each of these areas, the initiation and delivery of key projects and getting the balance right between customer service and profitability. The position was also responsible for building and enhancing external relationships, corporate governance and financial performance.

Responsible for driving deeper and stronger relationships with our advice based members through improvements to processes, technology and packaging improvements.

I was responsible for the WA operations including financial planning, home loan advice, retail banking and corporate superannuation administration. Appointed to stabilise the WA operations, introduce the ACCU brand to WA, integrate a significant new purchase into the national business model and develop and implement a new strategy to grow the business.

This role was a key leadership position, sitting on the Organisational Review Committee (senior leadership committee), accountable for developing and managing the implementation of Australian Central’s customer value propositions (including product design and management, campaign planning, development and implementation and public relations), delivering customer and member research and managing the brand to enhance performance and support customer intimacy strategic direction.

I was accountable for the identification and implementation of organisation restructuring opportunities to enhance effectiveness and efficiency.

I was accountable for the successful implementation of the CRM program including the sales and service, marketing, staff, reporting and technology strategies.

I was the leader, and fully accountable, for the successful merger of Australian Central Credit Union and the Northern Territory Credit Union.

London, Gb

My responsibilities included business development, project delivery, client satisfaction and staff management. Specialising in performance improvement and business unit strategy development. Worked extensively in financial services.

The Governor'S Leadership Foundation Program

Company Directors Course

Mba, Business

Bcomm, Marketing