Timothy Richard Email & Phone Number

Hooksett, Nh

• Managed training for multiple Business Partners for Oxford and United platforms (Customer Care, Claims/Transactions, Client Services and Case Installation).• Responsible for hiring, scheduling and delivery of training for new hires and existing employees.• Worked with Business Partners to determine training needs and solutions.• Project management for process and performance improvement; implementation of solutions; organization of resources; evaluation of results.• Managed team of up to twelve Trainers; including hiring, training and coaching.• Managed Instructional Designers and the curriculum design process.• Managed training needs for sites in New Hampshire, Connecticut and Florida as well as internationally in Ireland, India and The Philippines.

Hooksett, Nh

• Design, development and delivery of training to new and existing employees; class room lead and virtual.• Analysis of training needs and development of learning solutions.• Subject matter expertise in medical claims, coding and health insurance benefits.• Delivery of training across multiple sites supporting Claims and Customer Service.

Hooksett, Nh

• Assisted members and providers with benefits and eligibility, billing and payments, authorizations for treatment and claims inquiries.• Processed medical claims utilizing review of policies and procedures, benefits, medical coding and provider contracts for Commercial, Medicare and Medicaid members.