Timothy Riel Email & Phone Number

San Francisco, Ca, Us

1563 Mission St.

-Plays a key role in ensuring overall efficient operations of the agency’s medical and dental clinics and resource center. -Responsible for the organizational day-to-day needs of clinic operations, and direct supervision of the administrative staff. -Develops, execute and oversees aspects of service delivery, quality assurance, governmental regulations, licensing, regulatory compliance, program policies and practices, assess and addresses client access, needs, and issues.-Provides strategic support for the clinic in practice innovation and represent the clinic to external organizations.-Interacts and coordinates with management, staff and patients.-Key champion in team building, work, and collaboration in clinic and practice operations as well as Quality Improvement effort.

San Francisco Bay Area

• Supervises 5+ Customer Service representatives• Ensures the productivity of the team and understands the important linkage between call center performance and the productivity of our healthcare center operations• Monitors agent performance and customer service skills• Directly handles initial patient intake calls• Monitors time and attendance• Reports weekly data metrics to healthcare division• Ensures that all patients receive high quality customer service.• Attends Multi-Disciplinary Team Meetings• Effectively manages schedule for providers including Primary Care, Mental health, Dental and other specialties• Recruit and train new representatives as needed

3575 Geary Blvd San Francisco, Ca 94118

• Develop and implement volunteer program policies and procedures• Compose database instructional materials• Create and update training presentation slides for bi-monthly volunteer trainings• Design presentations for community members and organizations promoting the Friendship Line and its volunteer efforts• Train and support additional Institute on Aging volunteer coordinators • Create a recruitment and retention strategy• Track recruitment data and use it to improve work efficiency • Interview prospective volunteers/interns and coordinate paperwork, background checks, TB tests, and reference checks• Create and assist in leading volunteer orientations and training’s• Participate in volunteer disciplinary measures when appropriate in addition to quarterly evaluations of volunteers• Organize yearly volunteer appreciation events and execute ongoing appreciation measures • Maintain confidential volunteer personal files and records• Assist in the development and implementation of volunteer program policies and procedures • Manage multiple interns and volunteers throughout the year• Create presentations to present to community members and organizations promoting the Friendship Line and its volunteer efforts• Attend recruitment events in the community, representing Friendship Line and the Institute on Aging• Maintain and create new contacts in the community for recruitment possibilities including working closely with area colleges and universities• Train and support additional Institute on Aging volunteer coordinators• Track and manage call center and volunteer metrics• Operate and place volunteers in a cross-functional work environment• Field caller, volunteer, and staff complaints and concerns

4150 Clement St, Sf Ca 94121

• Learn new database and train other employees to use database • Maintain and update study website and Facebook page • Promote studies to Veterans throughout the bay area• Create and maintain charts and graphs to track participants and data through all aspects of a trial• Present program and studies at community forums • Interview human subjects participating in a clinical trial• Collaborate with PI and study coordinator• Problem solve as it relates to the research project• Conduct screens and assays• Recruit and enroll study participants• Perform study scheduling, and track participant and Veteran participation

• Field customers questions and special requests, resolve customers complaints and multi-task in a fast paced work environment• Oversee employee breaks and lunches, address employees concerns, alter employees schedules, train employees on new or upcoming promotions/procedures• Receive grocery stock, and fill out invoices

25 Van Ness Ave

I recruited for HIV prevention studies being sponsored through the Health Department.

Waiter, Barista, and responsible for writing the other employees schedule.

Gender Studies/Human Sexuality

Graduate, Human Sexuality

SFSI trains people to become sex educators and operates a free information and referral switchboard. We provide free, confidential.