Timothy Ritter Email & Phone Number

- Technical and user support and development for Mercury ITG/PPM software including use of Workbench for request type and workflow development- Automation of LDAP security group membership processes.- Writing of PL/SQL stored procedures, functions, and queries to enhancement and support the applications and its interfaces.- Application Support Team Lead for IT service and fulfillment applications including employee/contractor onboarding, IT assets, problem, and change management, IT… Show more - Technical and user support and development for Mercury ITG/PPM software including use of Workbench for request type and workflow development- Automation of LDAP security group membership processes.- Writing of PL/SQL stored procedures, functions, and queries to enhancement and support the applications and its interfaces.- Application Support Team Lead for IT service and fulfillment applications including employee/contractor onboarding, IT assets, problem, and change management, IT program and project management, corporate compliance/SOX management applications for corporation. (Remedy and Mercury ITG/PPM software). - Technical Team Lead for Web eServices team (eServices and Portal Services). - Performing problem diagnosis and resolution for IIS and Apache/Websphere intranet and internet environments for Web eServices and Portal Services web applications. - Established and implemented application, server, and database monitoring standards for Web eServices business critical applications.- Facilitated cross-organization SWAT support teams for application performance testing and problem resolution. Included coordination and testing with application performance software and support personnel from diverse technical support teams.- Application support and problem resolution for client's internet application that now presents web-formatted bills for 350,000 external customers. This is an Apache/Tomcat-based internet web application running in the client's DMZ.- Provided technical and business consulting skills as technical lead for the automation of expense reporting. Implemented Concur Technology's Concur Expense software for all corporate users. - Assisted business partners with technical portions of corporate one card solution. - Worked with key business client throughout RFP (software and credit card vendor selection), business process redefinition, design, software configuration, testing, and implementation phases. Show less

- Provided innovative, leading-edge solutions to solve problems for a wide variety of business concerns, including the following: -Technical team lead: Strategic implementation of Internet Bill Presentment for corporpation's online billing initiative for the full project life cycle (RFP through to implementation). Provided Subject Matter expertise in support of this business process and application. - Project Manager for company's Job Posting web-site. Used the Microsoft Solutions… Show more - Provided innovative, leading-edge solutions to solve problems for a wide variety of business concerns, including the following: -Technical team lead: Strategic implementation of Internet Bill Presentment for corporpation's online billing initiative for the full project life cycle (RFP through to implementation). Provided Subject Matter expertise in support of this business process and application. - Project Manager for company's Job Posting web-site. Used the Microsoft Solutions Framework methodology for software design, testing, and implementation for client's Human Resources business area. - Application developer, post-implementation project leader, and Subject Matter expert for client's construction and maintenance business unit in the successful deployment and support of Artemis Project View software, a software suite of tools for the management of large projects and sub-projects rolling up to large projects. - Creator of report generation software using Natural / Adabas (mainframe) allowing CFO employees to create, design, test, and run their own reports against mainframe disk and tape datasets via an easy to use front-end interface. Show less

- Designed, coded, and tested programs using Natural / Adabas and dBase for Financial Operations area. - Created user documentation for several systems that we supported for the Financial Operations area.

Education record

Completed 3 ½ week series of courses designed for future IBM leaders.

Education record

- Technical training on various software development platforms including C, Visual Basic, and Natural (mainframe) languages - Network +.

Certificate, Programming

Mastered courses in both mainframe and PC programming languages via this instructor-aided self-study program.

Ba, Music Education (Vocal)

Activities and Societies: Concert Choir, Madrigal Singers, Musicals (on-stage and pit orchestra), international tours, Homecoming committee,