Timothy Jones

Timothy Jones Email and Phone Number

SVP - Head of Global Technology Services @ Veritone
Detroit, MI, US
Timothy Jones's Location
Detroit Metropolitan Area, United States, United States
Timothy Jones's Contact Details
About Timothy Jones

I'm an innovative IT leader that builds and leads high performing IT Enterprise teams, embracing change and thriving on adding business value. Passionate Business Intelligence leader that ensures the right data to the right people at the right time to make the right decisions.With over 20 years of global experience in Information Technology in Fortune 500 companies across various industries, my expertise lies in operational and strategic planning, leading program teams and project portfolios and managing stakeholder relationships. Extensive change management experience in leveraging tools, people and functional process knowledge to lead transformation within the business community driving growth and efficiency.RECENT ACCOMPLISHMENTS:► Introduced enterprise cloud solutions. Migrated 60,000 email accounts to the cloud.► Designed a new Mobility program managing 25,000 mobile devices. Generated $5M savings. ► Revitalized a struggling Global Client Service Desk. Increased first call resolution by 20%, doubled customer satisfaction scores and reduced cost by $2.5M.SPECIALTIES: • Thrives in ambiguity | Curiosity | Resiliency | Problem Solving • Continuous Improvements | Cost Savings • Organizational Change Management • Ability to align strategic vision with execution • Highly skilled in inspiring others and engaging them to act • Interpret and build strategy with data analytics • Vendor Management, Consulting & Outsourcing • Global Team Management/Cross-Functional/ Matrix • Program, Project and Portfolio Management --> Agile | Scrum | Waterfall SDLC• ITSM

Timothy Jones's Current Company Details
Veritone

Veritone

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SVP - Head of Global Technology Services
Detroit, MI, US
Website:
veritone.com
Employees:
449
Timothy Jones Work Experience Details
  • Veritone
    Svp - Head Of Global Technology Services
    Veritone
    Detroit, Mi, Us
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  • Veritone
    Vice President - Pmo And Technology Service Management
    Veritone Aug 2023 - Present
    Denver, Colorado, Us
    Strategically and operationally leading the establishment and management of internal and external technology service operations, leveraging global ITIL-based IT Service Management (ITSM) processes. Proactively steering continuous improvement initiatives to enhance service performance on a global scale.Harnessing data and technology, such as AI or artificial intelligence, to enhance service and support experiences while optimizing efficiency. Inspiring and cultivating a culture of continuous learning, innovation, and customer-centricity.ITSM Processes and Operations: Implemented Incident Management, Service Request Management, Service Catalog, Problem Management and Change Management.Planned and implemented Veritone's global Service Desk, structured to prioritize service orientation and driven by efficient processes and performance metrics. Cultivated a customer-centric ethos, aiming to deliver positive customer experiences gauged through CSAT and industry standard SLA management.
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  • Humangood
    Vice President Information Technology And Business Intelligence
    Humangood Feb 2019 - Aug 2023
    Duarte, California, Us
    IT transformation and digital transformation efforts focused on performance, value-add services, and client experiences. Business Intelligence / Advanced Data analytics....the right data, at the right time, to the right people to enable the right decisionsIntroduced ITSM strategy utilizing various ITIL Frameworks. Implemented Incident Management, Service Request Management, Service Catalog, Problem Management and Change Management. Introduced and deployed 24 x 7 offshore/outsourced Client Service Desk (CSD)/ IT help desk. Created One-Stop shop for all IT issues.Planned and Implemented HumanGood's Advanced Analytics/Business Intelligence team and Data Warehouse (EHR/SAP/RemedyForce/Salesforce). Introduce/ Utilize Machine Learning, Predictive Analytics, Sentiment Analysis. Descriptive Analytics / dash boarding / reporting and Balanced Scorecards. Data is Power - Leverage Power BI platform to host +100 reports/dashboards , +500 licensed users achieving 5K report views per month.
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  • Ecolab
    Director, End User Services And North America/Latin America It Leader
    Ecolab Jul 2015 - Jan 2019
    St. Paul, Mn, Us
    Bridged the gap between business and IT strategy and delivered lasting business results. Drove cultural change of various organizations to be inclusive and collaborative to foster innovation and deliver value. Oversaw project delivery, support services, IT depots, and vendor relationships. Managed 116 person-staff, 8 direct managers. Budget Management experience ranged from $20M-$25M. • Delivered cloud-based and SaaS solutions. Migrated 60,000 email accounts to the cloud.• Deployed Office 365 Enterprise solution to +60K business users. Introduced OneDrive, Skype for Business and Microsoft Team collaboration tools.• Introduced performance metrics/KPIs reviews utilizing Power BI dashboards.• Interacted/Presented daily with C-Suite leaders. Key liaison for executive technical support, project/program updates, analytics and handling confidential/sensitive information.• Deployed “follow-me” print solution, increased print security. Eliminated 800 printers, $2M savings.
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  • Ecolab
    Director, Global Infrastructure Delivery/Program And Project Management
    Ecolab Jul 2013 - Jul 2015
    St. Paul, Mn, Us
    Project Management Office leader, introduced project portfolio management governance to ensure alignment with business strategies. Managed project governance utilizing Waterfall and Agile methodologies. Ensured large-scale initiatives meet deadlines at/under budget. Inclusive leadership approach, constant collaboration with business unit leadership and IT Support leaders. Provide guidance/coaching to project/program managers.• Introduced weekly/monthly portfolio reviews. Increased visibility/accountability and resource allocation. • Led transformation process to leverage project managers globally. Reinforced defining project scope, demand and risk planning, agility and financial targets. Reduced backlog by 25% in the first 6 months. • Hosted quarterly Demand Planning reviews. Reinforced high value projects, minimized resource constraints • Oversaw 200+ infrastructure projects to completion. Complex projects included: Information Security compliance, ERP readiness, Microsoft technologies (cloud/CRM), life cycle refresh (PC/Server).
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  • Ecolab
    Director, Apla Operations And Business Client Solutions/Asia-Pacific And Latin America
    Ecolab Jul 2011 - Jul 2013
    St. Paul, Mn, Us
    Directed Asia-Pacific and Latin America cross-functional IT teams, IT operations and project/program management. Oversaw client solutions software development, reporting, data warehouse and BI solutions. Implemented System Development Lifecyle (SDLC) process to maximize value and meet business requirements. • Restructured team to focus on the Big Picture, service delivery and teamwork. Implemented IT maintenance windows. Achieved 99% application and infrastructure consistency up time.• Led transformation to leverage software developers across regions. Reduced project backlog by 30%.• Traveled to Tokyo, Bangkok and Singapore multiple times per year for business relationship management, aligned IT plans with business strategic initiatives and coach employee development/mentoring activities.• Outsourced Asia-Pacific Help Desk, added 7 local languages. Improved satisfaction scores by 45% in first year.
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  • Federal Mogul
    Manager, Information Systems And Client Services
    Federal Mogul Nov 2007 - Jul 2011
    Northville, Michigan, Us
    Managed outsourced Global Client Service Desk to provide 24x7 customer-facing support to 175 locations in 29 countries (11 languages). Promoted ITIL processes and oversaw IS Service Management process activities (Incident, Problem, and Change Management). Oversaw IS communication team responsible for all IS communications updates to end users.• Revitalized a struggling offshore Global Client Service Desk, improved user satisfaction, reduced cost by $2.5M.• Traveled to India, Romania and China multiple times per year to meet with outsourced partner and business leaders.• Challenged by CIO to reduce Critical incidents, minimize business disruption (Manufacturing/Supply Chain). Reduced outages by 15%. • Established IS operational reporting showcasing metrics/ KPI’s, system performance and team performance. • Accountable for C-Suite and business leader support. Responded to all issues within 10 minutes 24 x 7.
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  • Plante & Moran, Pllc
    It Operations Manager
    Plante & Moran, Pllc 2003 - 2007
    Southfield, Michigan, Us
    Effective Team Manager for Lotus Notes, Blackberry, and Assurance applications. Directly work with client to identify current business issues, future improvements, and implement solutions. Manage the balance between client support and project work to enable the team to effectively meet client expectations and project/task deadlines.
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  • Eds
    Help Desk Supervisor
    Eds 1998 - 2003
    Houston, Texas, Us
    Consistently managed team to exceed “world class” service supporting over 100,000 global General Motors’ users. Responsible to achieve 95% ASA within 60 seconds, resolve 85% cases on 1st call, and have less than 5% abandoned calls.
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Timothy Jones Skills

Performance Management Process Improvement Sap Change Management Project Management Management Cross Functional Team Leadership Troubleshooting Erp Leadership Workforce Management Analysis Outsourcing Vendor Management Security It Operations Crm Business Process Improvement Team Building Business Process Forecasting Customer Relationship Management Technical Support Team Leadership Program Management Strategic Planning It Service Management Agile Methodologies Agile And Waterfall Methodologies Customer Satisfaction Global Delivery Business Analysis Integration Infrastructure Analytical Skills Project Portfolio Management Microsoft Office Driving Results Strong Communicator Relationship Building Accountability Client Services Stakeholder Engagement Coaching Organizational Change Agent Cloud Applications Itil

Timothy Jones Education Details

  • Kent State University
    Kent State University
    Business Management/Marketing

Frequently Asked Questions about Timothy Jones

What company does Timothy Jones work for?

Timothy Jones works for Veritone

What is Timothy Jones's role at the current company?

Timothy Jones's current role is SVP - Head of Global Technology Services.

What is Timothy Jones's email address?

Timothy Jones's email address is ti****@****ech.net

What is Timothy Jones's direct phone number?

Timothy Jones's direct phone number is +165133*****

What schools did Timothy Jones attend?

Timothy Jones attended Kent State University.

What skills is Timothy Jones known for?

Timothy Jones has skills like Performance Management, Process Improvement, Sap, Change Management, Project Management, Management, Cross Functional Team Leadership, Troubleshooting, Erp, Leadership, Workforce Management, Analysis.

Who are Timothy Jones's colleagues?

Timothy Jones's colleagues are Vered - Bar Arbel, Chelsie Roth, Robert Klaas, Stephen T., Anna Mccolgan, Hazel Telseren, Arthur Zepf.

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