Timothy Brown, Ccxp Email and Phone Number
Timothy Brown, Ccxp work email
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Timothy Brown, Ccxp personal email
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As a Customer Experience Manager at LinkedIn, I leverage my skills and certifications in Qualtrics, Medallia, Power BI, and Python to deliver impactful insights and solutions for our customers and stakeholders. I work with the executive team to promote and execute our practice of customer centricity, using data to understand and improve the customer journey and our go-to market strategy. I am certified as a customer experience professional through the CXPA.Before joining LinkedIn, I was a Senior Manager and a Manager of Business Operations at Cornerstone OnDemand, where I reimagined the business intelligence function for the Support and Professional Services teams. I transformed raw data into visual dashboards, developed new automations using APIs and Python, and led several customer research projects to measure satisfaction and loyalty. I am passionate about solving complex problems with tidy solutions, and leading teams and projects forward.
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1PasswordNew York, Ny, Us
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Customer Experience ManagerLinkedin May 2023 - PresentSunnyvale, Ca, Us -
Senior Manager, Customer InsightsCornerstone Ondemand Oct 2022 - May 2023Santa Monica, Ca, Us -
Manager, Business Operations - Support/ServicesCornerstone Ondemand Mar 2021 - Oct 2022Santa Monica, Ca, UsReimagined the business intelligence function for Cornerstone’s Support and Professional Services teams. Transformed raw data into visual dashboards using tools like Power BI and Salesforce. Developed several new automations using APIs and Python to streamline workflows and increase operational efficiency across the company. Leader of the company's business insights operations--including our transactional CSAT surveys, NPS surveys, and other ad hoc customer research projects to support our understanding of the customer journey and our go-to market strategy. I work directly with our executive team to promote and execute our practice of customer centricity.
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Client Experience Operations ManagerCornerstone Ondemand Aug 2019 - Mar 2021Santa Monica, Ca, UsRe-developed Cornerstone's Client Experience program under the Business Operations team. Developed a comprehensive insights program leveraging both transactional and ad hoc projects. This includes the measurement and feedback loop for our NPS, CES, and CSAT metrics.Worked cross-functionally and with executive leadership to provide timely customer insights and analysis. Developed the systems, tools, and infrastructure to institutionalize CX across the company.
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Business Operations ManagerBird Jul 2018 - Aug 2019Los Angeles, California, UsDesigned and scaled operational programs to recover missing Bird vehicles. Led a cross-functional team of associates and specialists. Collaborated with product and field teams to design effective tools to maximize recovery. This led to record performance for vehicle recovery. -
Senior Customer Success ManagerAbsolute. Jul 2017 - Jul 2018Seattle, Washington, UsLaunched a brand new client management team which focused on maximizing the ROI of our most strategic accounts in order to help grow our relationships. Helped build the foundation of the team by designing a scalable customer journey framework, implementing the cross-functional processes, designing the collateral, and crafting the team’s mission. -
Senior Customer Success ManagerVision Critical Apr 2014 - Jun 2017Toronto, Ontario, CaLed the relationship with key Fortune 500 market research accounts. This included full-service research and project management for clients using our proprietary insight community software (Sparq). Enabled the market research success clients by advocating best practices, promoting feature utilization, and identifying how to best maximize their ROI from our research platform.
Timothy Brown, Ccxp Skills
Timothy Brown, Ccxp Education Details
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The University Of British ColumbiaPolitical Science -
British Columbia Institute Of TechnologyMarketing Communications
Frequently Asked Questions about Timothy Brown, Ccxp
What company does Timothy Brown, Ccxp work for?
Timothy Brown, Ccxp works for 1password
What is Timothy Brown, Ccxp's role at the current company?
Timothy Brown, Ccxp's current role is Customer Insights @ LinkedIn.
What is Timothy Brown, Ccxp's email address?
Timothy Brown, Ccxp's email address is tb****@****sod.com
What schools did Timothy Brown, Ccxp attend?
Timothy Brown, Ccxp attended The University Of British Columbia, British Columbia Institute Of Technology.
What skills is Timothy Brown, Ccxp known for?
Timothy Brown, Ccxp has skills like Team Leadership, Customer Service, Leadership, Customer Success, Project Management, Saas, Account Management, Training, Sales, Customer Satisfaction, Retail, Microsoft Excel.
Who are Timothy Brown, Ccxp's colleagues?
Timothy Brown, Ccxp's colleagues are Antonio Salas De La Torre, Za M, Gajan Soorian, Scott Lougheed, Johnny Jakubowicz, 李晓铮, Christopher Butler.
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