• Assistant Vice President of IT Services, 2016–Apr 2017• Managing Director of IT Infrastructure and Operations, 2011–2016• Director of IT Infrastructure and Operations, 2003–2011Directed all aspects of the IT Services group including support for 500 users and 90 contractors, staff and budget management, data centers, tier 1-4 support, voice systems, disaster recovery, IT audit, application support, contract negotiations, policies, procurement, facility management and security.Led 27 team members and managed an annual $14.5M budget.Data center• Directed the build vs cloud data center research project.• Designed and managed a $2.3M data center build project.• Migrated the production data center from Indianapolis to Carmel.Infrastructure• Attained a 99.8% virtual environment with 600 VMs running VMware on Cisco UCS blades.• Guided the use of VMware Horizon View VDI and SRM.• Directed the purchase of multiple SANs.• Led an $800K Interactive Intelligence VoIP system project.• Headed contract reviews producing $5.9M in savings including Microsoft EA and VMware ELA.• Utilized Microsoft SCOM and SCCM.Security• Directed penetration testing, social engineering, vulnerability scanning and risk assessments.• Coordinated IT controls and cybersecurity audits with auditors for SOX 404, PCI DSS and DOI compliance.• Drove the deployment of a Cisco IDS and IPS.DR• Managed the BIA, BCP and DR planning.• Negotiated the purchase of a $1.2M DR building.• Designed and managed the construction of a $1.4M DR data center.• Successfully led the enterprise-wide DR testing.Facilities• Directly managed the purchase of a $17M, class A office building and leases for 13 tenants.• Led facility management of an 184,866 RSF office and a 14,117 sq ft DR building.• Project managed a $10.4M, 133,866 RSF office space project.• Completed $1.4M in capital improvement projects from design to build.• Oversaw the build of a $1.1M, 97 seat café with $325K in annual revenue.

• Senior Manager of Infrastructure Services, 2002–2003• Senior Manager of Network and Telecom Services, 2001–2002• Manager of Data Center Services, 2000–2001• Network Engineer, 1999–2000Managed IT services for data centers, servers, networks, remote access, carrier provisioning, DR and procurement.Led 26 team members (2 managers, 11 engineers and 13 contractors) and managed an annual $7M budget.Mergers & acquisitions• Integrated IT services for 28 companies with $1.4B in revenue, 3,000 employees and 129 offices.Data center• Managed 4 data centers in Indianapolis, Denver and Tampa totaling 4,400 sq ft.• Project managed the $800K Indianapolis data center build project with a Sprint frame relay WAN connecting 35 offices.Infrastructure• Maintained a network infrastructure uptime of 99.99% annually.• Assisted in the $10M cloud services contract with Qwest Cyber Solutions for Oracle ERP and Siebel CRM hosting.• Negotiated the $4.2M, 140 circuit Qwest virtual private network (VPN) wide area network (WAN) contract.• Managed the purchase and deployment of $2.8M in infrastructure equipment to connect 130 remote offices.Contracts• Negotiated contracts for service providers totaling $17M and IT and office equipment contracts totaling $12M.• Led an $8.9M savings initiative involving carrier network reductions, invoice reviews and contract renegotiations. • Oversaw an $825K Blackberry development, hardware and services contract for dispatching 1,000 technicians.

• Provided project management services for 23 clients with up to 4 IT technicians, 1,000 users, 30 servers, and 500 PCs.• Installed and supported 280 PCs and 70 servers including Citrix WinFrame and MetaFrame utilizing Wyse Winterminals.• Built or upgraded 12 networks for clients including wiring, telco, and network switch and router installation.

• Interviewed candidates for multiple network engineer and PC support technician positions at two offices.• Managed Novell IntranetWare and NetWare 3.12 servers at the St. Louis area and 6 branch offices.• Provided PC and email support for 350 personnel in 7 offices, and migrated all PCs from DOS/Win3x to Win95.

• Supported HP-UX and CLIX UNIX workstations, NetWare 4.1 file servers, GroupWise 4.1 email servers and Windows PCs.• Provided CAD/CAM/CAE support for EDS Unigraphics, Pro/Engineer, Mentor Graphics and Intergraph MicroStation.• Provided consulting on email, UNIX, DOS and Windows systems integration including LAN/WAN design and installation.

• Senior Network Engineer, 1992–1995• Small Computer Support Center Technician, 1991–1992• Communications Center Computer Operator and Training Manager, 1990–1991• Data Processing Center Computer Operator and Trainer, 1989–1990• Senior network engineer of a 2,000 node metropolitan area network with 3,800 customers at 14 locations.• Instrumental in the installation of a WAN connecting bases in the UK and Norway supporting 8,000 customers.• Created and operated the Network Control Center’s Helpdesk supporting 8,000 customers at 14 locations throughout Europe.• Researched, purchased, installed and maintained the first all fiber LAN within the U.S. Air Forces in Europe Command.• Provided helpdesk and PC support for 1,500 computers and 8,000 customers.• Prepared over 2,100 purchase orders in excess of $8.6 million for PC, server and network hardware and software.• Installed, operated, and maintained the secure Base communications computer system.• Drafted operating instructions, provided training, and created proficiency tests for multiple secure computer systems.• Operated the Unisys 1100 mainframe, managed batch processing and assisted in the Unisys 2200/401 mainframe upgrade.• Provided operator and maintenance training for 6 personnel on the Unisys 1100 and 2200 mainframes.