This is an expansion of my role with Wiley. While I still play a role in the day to day functions of Partner Success, my new role has a more direct focus on the future success of our Partners, Partner Success, and Wiley. While the role will adapt over time, my main focus is on: - Proactive outreach with Authorized Partners, and at times their clients, to provide key implementation strategies for Wiley products. - SME consultant for internal projects and product launches.- Train and develop new Partner Success team members.- New Partner onboarding, helping ensure a successful start for new Authorized Partners in the network. - Create and deliver training, collaboration, and leadership for the Technical Support Team that was launched to support several of our products and platforms. - Mentor for new Wiley employees outside of the Partner Success Team.

As a Senior Partner Success Representative, I serve in many different areas both internally with Wiley, as well as externally working with our Partner Network (individual consultants, trainers, and coaches). Here are several key focus areas: - Deliver subject matter expertise of the Everything DiSC and Five Behaviors product lines, platforms, and the implementation strategies with Partners' clients.- Onboard new Partners, guiding them through their first steps towards success with our products- Conduct outreach initiatives with existing Partners to help provide key strategy and/or new product knowledge- Care for our Partners and their clients' needs by providing level 1 and 2 tech support via phone and email- Act as liaison between our Partners (clients) and internal teams at Wiley to advocate for their needs- Coach and mentor new colleagues on the Partner Success and other internal Wiley Teams

As a Partner Care Representative, I am responsible for supporting the needs of our over 2,000 Authorized Partners to promote the growth of their training, coaching, or consulting business through the use of our cornerstone products, Everything DiSC and The Five Behaviors of a Cohesive Team. These tools help individuals and teams become more effective in the workplace because it allows them to better understand themselves and others, build stronger vulnerability-based trust with coworkers and their teams, and in turn yield better results. I'm able to achieve this by coaching our Authorized Partners on the power and use of these tools while they work with a variety of different businesses. Additionally, I provide marketing tools and opportunities, offer technical support, and place product orders to help them take care of all of their client needs. My success on the Partner Care Team is driven not solely by independent measures, but is also due to the strength of a truly collaborative Partner Care Team where we thrive off of promoting and using team members' strengths throughout our day-to-day work. This collaboration is carried over into all of the teams throughout Wiley Workplace Learning Solutions so that we ensure the best products and experience for our Authorized Partners. www.EverythingDiSC.comwww.FiveBehaviors.com

MediMart is a division of McKesson Medical-Surgical that specializes in Medicare reimbursement for Durable Medical Equipment (DME). I have held two roles within McKesson MediMart. As a traditional CSR, I was responsible for managing roughly 150 Long Term Care (LTC) facilities. I set up new residents at these facilities, qualified and determined product needs for each resident, resolved customer issues, tracked inventory levels, placed monthly orders, and supported our Field Support Specialists with weekly reports, orders, and problem solving.My second role is within a new subdivision for MediMart called Enteral @ Home. Rather than focusing on all areas of Durable Medical Equipment, Enteral @ Home only supplies enteral nutrition (tube feeding). Not only does my team and I deal with the patients and their families directly in their homes, but we also act as account managers for the companies that MediMart subcontracts with to help improve our patient care. In this role, I am responsible for all aspects of the business from qualifying patients per Medicare requirements, gathering documentation from doctors offices, setting up accounts, placing orders, and initiating billing process. The following are a few accomplishments I've had within this role: - Lead team through growth of 130 patients to 1,400+ - Analyze 9 subcontracting agreements to streamline responsibilities - Chosen as the division’s after-hours support contact within first 6 months - Selected to mentor and train new employees within first 5 months at the company

As a Field Support Representative for Ricoh (formerly IKON, which position I held several summers during my college career), I supported roughly 50 Ricoh associates at 10+ accounts throughout the Twin Cities metro area delivering managed document services. I was brought back to this position by a former manager to help get a new major account up and running.

As a Financial Representative with the Northwestern Mutual Financial Network, I worked with clients to identify their financial security needs and then focused on solutions that helped make their goals a reality. I relied not only on my own knowledge and experience, but also on the expertise of a team of specialists that make up the Network.