Timothy S. Devlin Email & Phone Number

Rosemont, Il, Us

Rosemont, Il, Us

Owns assigned customer relationships and drives sales growth, item, category penetration and profitability of those relationships. Coordinates and leads efforts (Customer Service Representative, Account Coordinator and Specialists) as a unified sales team to ensure optimal account service and alignment with the customer's contract. This position is characterized by a sustained record of sales achievement and complete knowledge of the organization's policies, products and services.Develop and maintain existing accounts (currently 184, worth $32mil) through personal visits and follow-up on a systematic basis. Responsible for achieving annual sales plan through growth and penetration of existing accounts. Present new ideas and products from primary vendors and exclusive brand products to secure account penetration and loyalty. Manage product mix to maximize profit goals and contract compliance. Communicate with customers to apprise them of mutual performance, new products, programs and market trends both informally as needed and through periodic, formal Business Reviews. Ultimately responsible for results of sales team (Account Coordinator and Customer Service Representatives) actions relative to assigned accounts. Lead sales team accordingly to:Ensure optimum service to accounts including coordination with operational and purchasing functions. Meet or exceed accounts receivable currency targets including coordinating with central AR as needed. Review all accounts to ensure program compliance, develop unique sales approach, identify needs, and expand sales. Maintain a profile on all accounts to include order guides, statements periodicals and overall reporting. Verify pricing information to ensure correctness. Set-up and support roll-out of new accounts as assigned.

Rosemont, Il, Us

As a Sales Coordinator, I managed sales administration operations providing exceptional support to 16 Territory Managers and customers by processing credits, special orders, drop-ships, and delivery date changes. One of my key achievements include: Growing TM business by more than 18% in a support role

London, England, Gb

As a Licensed Benefits Advisor, I delivered exceptional service for Medicare eligible retirees providing guidance in choosing new insurance using consultative selling techniques. One of my key contributions include: Partnered with department management to ensure the quality of phone calls were compliant with regulations resulting in being recognized as a Lead Advisor.

Greenwood Village, Co, Us

As an Assistant General Manager, I provided engaged support and leadership for the Bar and Kitchen effectively resolving staffing and cost opportunities. Some of my key accomplishments include: Personalized recruiting approach utilizing staff’s feedback on applicants resulting in a staffing increase from 60% to 125% and decreasing attrition from 110% to 40% in less than 3-months. Instilled a sense of ownership and included staff in inventory conversations leading to increase inventory efficiency from 85% to 104% in less than 2-months. Modeled preferred behaviors, interacting with staff, and demonstrating how to execute activities ensuring the team delivered quality food, fast service, and prompt resolutions to complaints.

As a General Manager, I led Department Managers to maximize store performance and implement systems promoting consistency and compliance with company guidelines. Some of my key accomplishments include: Developed and implemented strategic marketing plans driving improved results across sales, guest hospitality, food quality, and flashlight clean operations improving sales from a 12% deficit to a positive 15% within 3-months. Mentored 2-hourly employees with the Management Apprentice Program (MAP) and recruited 3 managers improving organizational bench strength

As a General Manager, I manage restaurant operations including training and development, hiring and performance management, P&L, sales and budget forecasting, marketing, cost controls, and loss prevention. Some of my key accomplishments include: Selected to assist in 4 new location openings based on exceptional performance. Supported 6 additional stores by conducting audits, action planning, and facilitating follow-up meetings resulting in improved sales and cost reduction. Recognized for exceeding goals with Secret Shopper store of the year (2005, 2007, 2008), General Manager of the year (2005, 2006, 2008), and multiple GM of the Year awards.