Timothy Shepherd Email & Phone Number

Birmingham, Al, Us

• Comprehensive knowledge of analytical practices, theories, and techniques. High degree of analytical ability to analyze facts, draw conclusions and devise solutions to assigned problems, requiring mature judgment in presenting recommendations and conclusions orally and in writing.• Exercise high-level judgment and initiative when planning, scheduling, and conducting projects and studies to evaluate and recommend ways to improve work operations within the organization• Effectively brief management on status, requirements, and other aspects of the Enterprise Planning and Training Branch responsibilities• Prepare, facilitate, and execute Employee Engagement Sessions as directed by senior leadership, informed by Federal Employee Viewpoint survey results each year• Facilitates various meetings across the Department. These include high level meetings, such as the Directors Roundtable meetings, where senior level executives and directors discuss initiatives and operational issues• Facilitate monthly Roadmap review meetings with Directors or the managers, supervisors, and project managers they delegate• Responsible for creating appropriate and valuable performance measures and metrics that allow the business owners, Senior management and Assistant Commissioner to identify the value of the initiative and how it increases debt collection as aligning to the DMS, Bureau of the Fiscal Service and Treasury goals. • Conducts annual cost benefit analyses, studies, surveys, inquiries, and evaluations of DMS business lines• Prepares oral and written reports, presentations, and presents to internal staff, senior management, and departmental employees. Prepares graphs, charts, and debriefing materials that present clear, concise, and effective analytical results of evaluation and studies performed.

Birmingham, Alabama Area

Diagnose and troubleshoot technical issues reported by users;Configure, install, upgrade, maintain, optimize and troubleshoot Active Directory, Group Policy Management and user rights and permissions;Make recommendations for future upgrades to software and computer equipment such as laptops, desktops, phones, print, scan and fax machinesCoordinate and lead Configuration Management related meetingsInstalls and maintains organization’s local desktop computing and office equipment, and performs Windows Administration functions and Audit CM related activity. Train users on desktop computing applications and other DMS applications, and provides technical resource support as needed Enhance security of the information system through detailed evaluation of system for proper computer security controls, including antivirus updates and permissions on directoriesProvide customers and supervisor with notification when job process or system unavailability (Windows, RISC, network, server, printer, etc.) will be delayedAdvise customers and managers concerning all IT needs and requests based upon my knowledge as well as the policies and procedures of DMS and the network infrastructureKnowledge of IT Security requirements and supports IT security applicationsConfigure, implement, and managed anti-virus software to protect, detect and react to malicious traffic or eventsAnalyze the technical shortfalls of software, hardware and network performance and to provide reports and solutions to managementProvide technical subject matter expertise to current and potential users so that network and other IT systems operations have few major disruptionConfigure Cisco VPN so employees are able to connect to the network remotelyChecked and replace all hardware devices, such as hard drives, network interface cards, memory, video cards, monitors, keyboards and mouse

United States

• Develop and analyze data to support mission-related decisions, toensure conformance to procedures, directives and meet agencyperformance goals• Provide technical advice, guidance, and recommendations on criticalDMS policy and program issues• Participate in meetings with the CSNG Core Team, federal programagencies, private sector organizations, and DMS organizations• Implement, modify, review and monitor activities related to CrossServicing and TOP.• Create, coordinate, and track problem reports, change requests, andenhancement requests• Responsible for agency liaison functions including issue resolution• Lead and conduct training for the CSNG system users• Comprehensive knowledge of the laws, rules and regulations thatimpact the debt collection business in the Federal government (e.g.,due process, prompt pay, computer matching, Privacy Act, DebtCollection Improvement Act of 1996)• Comprehensive knowledge of debt collection, financial operations ofFederal Program agencies, financial institutions, and private collectionagencies, and a demonstrated knowledge of the DMS debt collectionprogram• Provide technical advice, guidance, and recommendations tomanagement on critical DMS policy and program issues; and ability tocommunicate effectively both orally and in writing.

Test and optimize the functionality of systems, networks and dataEvaluate the proposals for the acquisition of IT products and servicesDevelops technical requirements for new or modified applicationsProvides advisory, planning and customer assistance services throughout the life cycle of operating systems90 Day Collateral Duty on Web/Enterprise 2.0 ProjectGather information and ideas about how FMS could use Web/Enterprise 2.0 technologies to support FMS business lines and its employeesPrepare and present requirements and use cases to support the use of social network methods and Enterprise 2.0Work in technical groups and present ideas and recommendations

• Gather information and ideas about how FMS could use Web/Enterprise 2.0 technologies to support FMS business lines and its employees• Prepare and present requirements and use cases to support the use of social network methods and Enterprise 2.0• Work in technical groups and present ideas and recommendations• Perform cost-benefit, alternatives, and risk analysis during the Software Development Lifecycle (SDLC)• Identified and categorized stakeholders• Documented high-level requirements

• Serve as team leader which assists the Supervisory Program Manager in promoting IT security and in overseeing the lot control, mailing, computer processing, printing, and enclosing operations • Analyze proposed new or modified systems and provide authoritative advice on the feasibility of those systems• Identify and evaluate system design methodologies and benchmarks, best practices from industry, and other government organizations• Coordinate file processing actions with representatives of federal programs and state agencies that participate in FedDebt and the Treasury Offset ProgramCollateral Duty EEO Counselor 2006 to August 2008• Inform individuals of EEO laws and guidelines• Analyze and prepare information pertinent to discrimination allegations of all types• Apply interpersonal and counseling skills to reach informal resolutions• Identify and differentiate between each type of discrimination covered by statutory law

Inform individuals of EEO laws and guidelinesAnalyze and prepare information pertinent to discrimination allegations of all typesApply interpersonal and counseling skills to reach informal resolutionsIdentify and differentiate between each type of discrimination covered by statutory law

• Configured and maintained software and hardware for over 400 pieces of electronic equipment• Served as Project Manager for various IT related projects• Assigned and maintained network passwords• Maintained and updated security for the Local Area Network (LAN)• Performed system restoration using backups • Prepared guidance memorandum for users to prevent problems and improve user productivity• Repaired systems infected by viruses • Maintained a database tracking computer service requests• Administered various internal software applications (1691, IDMS, and etc.)

Provided direct responses to inquiries related to the offsetting of Federal paymentsAssisted debtors by explaining provisions of Debt Collection Improvement Act of 1996 (DCIA)Researched nature of debts in Treasury Offset Program's National Interactive Delinquent Database (NID3) and advise callers

Operated and maintained IBM 4000 Laser Printing System and Gunther Electronic Finishing SystemCompleted daily accounting and composed reportsSet up, adjusted, and maintained control of a Two Dimensional bar code unitPerformed technical functions with efficiency, accuracy, precision, and attention to detail; Interacted with public - Provided effective customer service - Answered customer questions

Certification, Leadership Essentials

Activities and Societies: Becoming a Powerful Leader Building High-Performing Teams Active Listening and Processing Feedback Managing Team.

Masters, Management

COM/525 MANAGERIAL COMMUNICATION AND ETHICS 08/23/2005 10/03/2005 A MM/500 FOUNDATIONS OF MANAGEMENT 10/04/2005 11/14/2005 A ORG/502 HUMAN.

Bachelor Of Science, Management Information Systems

103. Applied Information Technology—Use of microcomputers, business applications in office automation, analysis of business problems.

Education record