Chief Operating Officer & Chief Information Officer
Sunrise, Florida, Us
Information Technology Strategy• Led the information technology infrastructure and software development strategy to ensure alignment between technology tools and the business goals.• Developed, designed, and implemented the Customer Resource Management (CRM) strategy for the company leveraging data, analytics, and machine learning to enhance the customer service experience for all interactions with the company.• Established policies, procedures, and architected technology solutions that complied with laws and regulations including PCI, SOX, GDPR, etc.• Established the company’s software development methodology by implementing the use of Agile Software Development processes and creating a Program/Project Management Office. • Developed the company’s e-Commerce strategy for both B2B and B2C marketplaces.• Defined the company’s application and technology roadmap(s) on both B2B and B2C channels to increase company revenues and improve the customer experience.• Developed and managed the company’s payment systems including credit card, cryptocurrency, UATP, and ARC partnerships strategy and execution.Software Development• Implemented a Quality Assurance process for software development that reduced production bugs over 700% and improved product delivery by over 500%• Provided subject matter and technical expertise on application development, automation, and data warehouse capabilities.• Led the design of the company’s e-Commerce architecture providing the company a secure and flexible solution to integrating partners and services.• Led the application development team(s), both onshore and offshore, of approximately 40 people.• Led the integration of over 40 technology partners providing various services such as flight and hotel availability, insurance, activities, and alternative lodging.• Led the UI/UX design for all B2C and B2B websites.• Led the development of SDLC process including Dev Ops, Quality Assurance, and CI/CD Pipelines.