Cybersecurity and Digital Practice Principal for Aviation Business Solutions, a management consulting organization under Boeing Global Services. Responsible for the Profit & Loss, sales and marketing, and project delivery of the practice focusing on Cybersecurity, Digital Technologies, and Solutions Accelerator (Software Development) consulting.

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Program Manager consulting to commercial airlines to help them develop and implement information technology and Cybersecurity strategies

Lead this innovative travel brand that connects people to new places and discoveries by using seasoned planning expertise and technology to custom curate vacations across the globe.Operational Leadership• Established KPIs and reporting processes to measure the effectiveness of the organization • Collaborated with sales and marketing leaders to analyze market, customer, and product insights to identify actionable items to achieve revenue and profitability goals.• Established the company’s business analytics capabilities to support data-driven decisions.Cultural Leadership• Established an inclusive culture that embraced differences to improve employee engagement, provide a sense of belonging for staff, and embrace workplace diversity.• Empowered employees at all levels to be leaders in their roles by encouraging them to make decisions. • Established an emotionally intelligent leadership culture that improved employee job satisfaction, improved productivity and performance, and reduced burnout, absenteeism, and turnover.Business Strategy & Transformation• Developed processes, methodologies, and systems to capture and analyze customer, product, industry, global, and competitive data to identify opportunities to improve return on investment, increase customer engagement, and improve overall brand recognition and health.• Transformed the business from high-volume, low-margin products to a portfolio of contributory products and services generating higher overall margin in both B2B and B2C markets.• Achieved record revenue growth post-pandemic and led company to record bookings in 2022.P&L Management• Collaborated with the finance team to restructure the company’s P&L to better assess company performance.• Increased EBIT and EBITDA performance by ensuring operating expense and R&D expense were properly captured and reported.• Established financial budgeting and reporting discipline to ensure all stakeholders understood the company’s financial position.

Information Technology Strategy• Led the information technology infrastructure and software development strategy to ensure alignment between technology tools and the business goals.• Developed, designed, and implemented the Customer Resource Management (CRM) strategy for the company leveraging data, analytics, and machine learning to enhance the customer service experience for all interactions with the company.• Established policies, procedures, and architected technology solutions that complied with laws and regulations including PCI, SOX, GDPR, etc.• Established the company’s software development methodology by implementing the use of Agile Software Development processes and creating a Program/Project Management Office. • Developed the company’s e-Commerce strategy for both B2B and B2C marketplaces.• Defined the company’s application and technology roadmap(s) on both B2B and B2C channels to increase company revenues and improve the customer experience.• Developed and managed the company’s payment systems including credit card, cryptocurrency, UATP, and ARC partnerships strategy and execution.Software Development• Implemented a Quality Assurance process for software development that reduced production bugs over 700% and improved product delivery by over 500%• Provided subject matter and technical expertise on application development, automation, and data warehouse capabilities.• Led the design of the company’s e-Commerce architecture providing the company a secure and flexible solution to integrating partners and services.• Led the application development team(s), both onshore and offshore, of approximately 40 people.• Led the integration of over 40 technology partners providing various services such as flight and hotel availability, insurance, activities, and alternative lodging.• Led the UI/UX design for all B2C and B2B websites.• Led the development of SDLC process including Dev Ops, Quality Assurance, and CI/CD Pipelines.

Drove sales growth by partnering with internal teams to demonstrate the value of Boeing products and services to North America-based airline customers. Joined the company in May 2013 as an aviation subject matter expert for the Airline Services Innovation Center. Promoted to Senior Aviation Consultant in August 2014 and remained in role until February 2018 when promoted to Sales Director – North America. In the consultant role, assisted airlines develop long-term efficiency strategies to reduce operational and maintenance costs, and leverage information technology to transition from manual, paper-based decision-making to using data analytics. Sales and Marketing• Assisted company build value models for airplane and services sales to demonstrate the value of Boeing products and services.• Assisted company build pricing models based on industry knowledge of how airline financial planning departments evaluate supplier offers.• Led several strategic airplane and services sales campaigns in North America.

Boeing Business Consulting offers consultative solutions across a broad array of disciplines and services in the aerospace industry. Backed by Boeing's extensive aviation experience, Professional Services is able to provide valuable insight not only to Boeing customers but also to any organization that operates, leases, maintains, or services airplanes of any type.Assisted Boeing customers develop information technology, airline operations, and maintenance and engineering strategies to increase operational efficiency and reduce costs. Led several entry itno service projects to assist Boeing customers leverage innovation and digital capabilities of new aircarft.

Subject Matter Expert in Airline/Airport Operations and Information Technology strategy for the Boeing Aviation Services Innovation Center. Provide expert guidance to airline customers and Boeing internal teams to maximize operational efficiency through the use of Boeing products and services

Participated as a member of the board for this non-profit organization that focused on funding programs in STEM to promote career opportunities in aviation.

Responsible for the management of technical engineering resources focused on providing high quality, customer-centric services to Peak 10 co-location and infrastructure as a service client(s) by utilizing consistent processes and procedures built on industry best practices and standards. Engaged with current and prospective clients to develop a cloud-based information technology strategy that aligned with business and cost objectives.Business Transformation• Assisted in the development of customer service processes for the company clients to improve customer satisfaction.• Assisted in establishing KPIs to measure performance and overall customer satisfaction.Leadership• Mentored staff to improve their technical and service skills, leading to several staff receiving promotions.• Assisted in the development of staff recognition programs that improved job satisfaction and retention rates.Technology Strategy Consulting• Assisted clients develop a disaster recovery/business continuity plan.• Assisted clients develop a co-location and/or infrastructure-as-a-service strategy and implementation plan.• Assisted clients develop a data governance strategy.

Managed customer delivery and provided IT consulting services to global clients by specializing in IT infrastructure and cloud computing strategy development, adoption of ITIL best practices, and implementation of project/program methodologies.Technology Strategy Consulting• Assisted clients develop and implement Information Technology Infrastructure Library (ITIL) best practices to improve overall IT service management.• Assisted clients develop cloud computing strategies to migrate IT services from bare-metal platforms to cloud.• Assisted clients implement a program/project management office.

Governed the IT resource planning, budgeting, and operational initiatives for the End User Services operations of an $11B airline. Managed a global IT Infrastructure staff with a budget of $25 million operating and $8 Million capital annual expenditure. • Directed implementation of operational efficiencies for IT infrastructure group to increase service level agreement performance, improve project timeline and financial performance, and decrease overall operating budget expenditures while growing service offerings.• Provided expert oversight to IT infrastructure projects to guarantee standardization of architecture and technologies to maximize Return on Investment (ROI)• Managed the requirements identification, solution selection, and implementation of Airport and Airline IT infrastructure projects that increased operational efficiency, customer satisfaction, and reduced overall operating costs.• Formulated and implemented the disaster recovery and Airline emergency plan(s) for IT services.• Assisted in data analysis of Airport and Airline operations processes to identify root cause of inefficiencies and provide quantitative recommendations on improvements.• Developed the IT strategy and roadmap for IT End User Services.

Directed all IT and Airline Operations resource planning, budgeting and operational initiatives for this $250 million regional airline holding company with two airlines operating in the Caribbean. • Provided Executive-level oversight for flight, station, corporate real estate and information technology operations for 2 airlines and 30 airplanes with bases located in San Juan, PR and Antigua.• Identified and implemented operational efficiencies to reduce crew and fleet costs by $1M annually.• Optimized system disruption management resulting in $2.5M reduction in crew and passenger costs annually.• Directed the selection and implementation of IT systems to support Dispatch, Crew Scheduling, Fleet Scheduling, Revenue Management, Reservations, and Airport operations.• Led the IT system integration as a result of the merger of Caribbean Star and LIAT Airlines.• Led negotiations for the sale of all Caribbean Sun Airlines assets in September 2007.• Led the business strategy change from scheduled service to charter services including the introduction of the 737 aircraft onto the Air Carrier Operating Certificate by serving as the air carrier project manager liaising with the FAA during the NAPD process.• Advanced from Director, Information Technology to Vice President Airline Operations

Directed the Information Technology group for this $500 Million cargo airline providing contract ACMI services to DHL Worldwide Express. • Managed the IT infrastructure, software development, and IT outsourcing for all IT services provided to the company.• Managed the evaluation, negotiation, implementation, and integration of dispatch, crew scheduling, and maintenance systems for B727, A300, and DC8 aircraft.• Managed 2 relocations of IT data center and Operations Control Center within Cincinnati and to Wilmington, OH.• Developed the comprehensive IT strategy for the company.

Managed all software aspects of Information Technology systems utilized by the Systems Operational Control.• Managed the software development efforts for integration of Airline Operations systems supporting Crew Scheduling, Dispatch, Load Planning, and Passenger Services. • Led the requirements gathering, design, and development of the airline performance database and dashboard. • Provide technical support for all SOC required systems.• Led the migration of flight planning from SABRE FOS to Jeppesen Jet Planner.