Tim Magee Email & Phone Number

Bonn, DE

Reston, Virginia, US

I recommended and performed systems design/configuration functions for HP Business Service Management software implementations at client sites.

Reston, VA, US

I wrote and assisted with the creation of the Enterprise Operations Center and Tier 1 Support sections of the orals presentation and written proposal in response to a government agency RFP.

Galway, IE

• Senior IT Analyst: Project leader for global implementation of Business Service Management (BSM) and End User Experience Monitoring components at a $13.3 billion company.
• Architected and administered operation of HP Operations Manager, HP SiteScope, and Lucent Vital Suite on more than 2,700 nodes in four geographical regions. Resulting benefits included reduced business service.
• Produced online and printed documentation and delivered live user training for these products.
• Created and maintained SharePoint site to provide self-service access to these documents and training materials.
• Composed scripts to automate common IT tasks and integrate individual solution components.

Philadelphia, PA, US

• Conditional Access Specialist: Administered and maintained conditional access for Scientific-Atlanta DNCS system, including system administration, channel maintenance, set-top code updates, testing, and troubleshooting.
• Created and executed test system for on-demand programming ensuring successful implementation, reducing customer outages, and saving many hours of live troubleshooting.
• Provided level 3 engineering support for customer calls using BMC Remedy service desk software.

US

• System Engineer: Designed, implemented, and maintained Red Hat Linux and Sun Solaris infrastructure for cable multi-service operator
• Led successful $1.1 million Aprisma Spectrum Network Operations Center/BSM implementation project.
• Operated and maintained conditional access for Scientific-Atlanta Digital Network Control System (DNCS) and cable TV games applications from Buzztime.
• Administered High-Speed Internet system components, Domain Name System (DNS), email server, and modem provisioning system.

Houston, Texas, US

• Pre-Sales Systems Engineer/Solution Architect: Designed complete enterprise systems as part of the sales process. Sales opportunities ranged in size from $100 thousand to $150 million. Deliverables included live.
• Increased customer satisfaction and reduced field installation costs through strategic systems design and technical support.
• Maintained Intranet sites for Internet Security and Linux topic areas used as a technical resource for 300+ pre-sales consultants that resulted in improved information exchange and consistent staff capabilities.
• Led remote technical training presentations for colleagues that reduced overall staff training time and increased availability.

Galway, IE

• Senior IT Analyst: Managed global Domain Name System (DNS) infrastructure.
• Integrated five acquired companies into existing Tyco Electronics DNS infrastructure, which enabled communications and significantly reduced telecommunications costs.
• Led evaluation project for DNS management tool designed to reduce costs by more than $300 thousand annually.
• Coordinated Y2K compliance procedures for worldwide DNS infrastructure.

Ch-8200 Schaffhausen, CH

• Senior IT Engineer: Specified and implemented server architecture and deployment procedures for FS/2000 Manufacturing Execution System (MES) using HP9000 HP-UX platform.
• Planned and selected high availability architecture for FS/2000 that utilized HP OpenView tools to manage and monitor system status.
• Compiled and analyzed project payback, rate-of-return and other justification data.
• Evaluated and selected deployment tools to remotely distribute operating system updates, applications and patches, reducing labor and travel costs by more than $100 thousand per year.

Ch-8200 Schaffhausen, CH

Managed four-person information technology LAN implementation project team in a $64 million manufacturing division.

• AMP, Incorporated: Developed, implemented, and managed real-time shop floor data collection system in a 200 person connector manufacturing facility.
• PPG Industries: Improved production control processes and procedures by computer automation, standardized documented procedures, MRP concepts, and simplification.

Ba, Engineering (Metallurgical), Minor: Business Management

Red Hat Certified Technician (Rhct), Linux