I recommended and performed systems design/configuration functions for HP Business Service Management software implementations at client sites.

I wrote and assisted with the creation of the Enterprise Operations Center and Tier 1 Support sections of the orals presentation and written proposal in response to a government agency RFP.

Senior IT Analyst: Project leader for global implementation of Business Service Management (BSM) and End User Experience Monitoring components at a $13.3 billion company. • Architected and administered operation of HP Operations Manager, HP SiteScope, and Lucent Vital Suite on more than 2,700 nodes in four geographical regions. Resulting benefits included reduced business service downtime, improved customer delivery times, reduced administrator effort, lower operating costs, and better self-service features. • Produced online and printed documentation and delivered live user training for these products. • Created and maintained SharePoint site to provide self-service access to these documents and training materials.• Composed scripts to automate common IT tasks and integrate individual solution components.

Conditional Access Specialist: Administered and maintained conditional access for Scientific-Atlanta DNCS system, including system administration, channel maintenance, set-top code updates, testing, and troubleshooting.• Created and executed test system for on-demand programming ensuring successful implementation, reducing customer outages, and saving many hours of live troubleshooting.• Provided level 3 engineering support for customer calls using BMC Remedy service desk software.

System Engineer: Designed, implemented, and maintained Red Hat Linux and Sun Solaris infrastructure for cable multi-service operator• Led successful $1.1 million Aprisma Spectrum Network Operations Center/BSM implementation project.• Operated and maintained conditional access for Scientific-Atlanta Digital Network Control System (DNCS) and cable TV games applications from Buzztime.• Administered High-Speed Internet system components, Domain Name System (DNS), email server, and modem provisioning system.

Pre-Sales Systems Engineer/Solution Architect: Designed complete enterprise systems as part of the sales process. Sales opportunities ranged in size from $100 thousand to $150 million. Deliverables included live presentations, architecture drawings (Visio), solution rationale documentation, quotes, responses to Requests for Information and Proposals (RFI/RFP), and price summaries. • Increased customer satisfaction and reduced field installation costs through strategic systems design and technical support.• Maintained Intranet sites for Internet Security and Linux topic areas used as a technical resource for 300+ pre-sales consultants that resulted in improved information exchange and consistent staff capabilities.• Led remote technical training presentations for colleagues that reduced overall staff training time and increased availability.

Senior IT Analyst: Managed global Domain Name System (DNS) infrastructure. • Integrated five acquired companies into existing Tyco Electronics DNS infrastructure, which enabled communications and significantly reduced telecommunications costs.• Led evaluation project for DNS management tool designed to reduce costs by more than $300 thousand annually.• Coordinated Y2K compliance procedures for worldwide DNS infrastructure.

Senior IT Engineer: Specified and implemented server architecture and deployment procedures for FS/2000 Manufacturing Execution System (MES) using HP9000 HP-UX platform.• Planned and selected high availability architecture for FS/2000 that utilized HP OpenView tools to manage and monitor system status.• Compiled and analyzed project payback, rate-of-return and other justification data. • Evaluated and selected deployment tools to remotely distribute operating system updates, applications and patches, reducing labor and travel costs by more than $100 thousand per year.

Managed four-person information technology LAN implementation project team in a $64 million manufacturing division.

• AMP, Incorporated: Developed, implemented, and managed real-time shop floor data collection system in a 200 person connector manufacturing facility.• PPG Industries: Improved production control processes and procedures by computer automation, standardized documented procedures, MRP concepts, and simplification.