ISM for I/S Claims Team (June 2019 to present)ISM for I/S Service Agile Release Train (ART) - Payments and Billing (Oct. 2017 - May 2019)

Develops and maintains an engaged and accountable team of Business Systems Analysts and Quality Assurance Analysts supporting Individual Health Insurance product implementations.

Manage the daily activities of assigned Functional Business Analysts and Project Services staff and provide leadership to other development team members in the development / enhancement and maintenance of application systems, including integrated software and hardware applications configurations.Responsible for work prioritization, performance management and resourcing, as well as business/systems requirements gathering, project plan execution, test strategy, and test execution in relation to assigned strategic projects for our customers.

Strategic consulting, including mainframe and database administration, patch management, systems engineering and service level management. Assisted with the technical proposal for the US Army Medical Operational Database System (MODS).

Managed a staff of 12 systems programmers, database administrators, UNIX administrators and Windows professionals supporting 2,500 employees/agents and $9M operating budget. Supervised daily activities of staff in providing quality technical support and service to the business units. Delegated and distributed workload to ensure staffing resources were properly distributed. • Improved system uptime availability 99.9% by leading multiple business technology improvement initiatives including mainframe, Windows, AIX, and MS SQL Server upgrades.• Performed Hardware and Storage Capacity Planning and System Assurance Reviews on IBM z9 & z10 Mainframes, AIX and Windows Distributed Systems.• Saved $100K annually by replacing vendor’s application development and troubleshooting tools with another vendor’s tools.• Completed IT Hardware, Software, Operational and Special Project Budgeting. • Provided education, planning and procedures for annual Business Resumption Tests for IBM/OEM Systems.• Directed Asset License Management Governance and Compliance on IBM Server Hardware and Third-party Application Software Systems.• Provided Technical Support as required in areas such as tape and vault management, DASD management, IT security, and use of a scheduling system.• Identified and established Change Control Procedures for z/OS, UNIX and Windows Environments.• Administered release management procedures to improve quality of hardware and software upgrades and installation of Lawson’s Financial Management Suite throughout the organization.• Designed and established Service Level Agreements and KPI’s between Information Services Division and Business Units to improve communication, problem resolution and customer service.• Conducted annual performance management reviews and talent assessments of staff.

Provided strategic direction and day-to-day management support to the 2001 CSO Whole Life and Term Product Development Team, which consisted of 20 personnel. Responsible for all aspects of resource procurement and external contracting services. • Maintained an efficient and highly regarded professional unit through solid team leadership, process improvement, and priority management skills.• Developed implementation management procedures and established TEST, MODEL and PROD environments, to expedite migration of application code and ensure quality assurance.• Sustained compliance with Sarbanes-Oxley, GLBA, Model-Audit Rule and HIPPA requirements.

Participated and led extensive system changes to both the legacy and Ingenium policy administration systems. • Managed the development, maintenance, and support of software applications, including the commission system, investment system, daily cycle and inquiry system. • Planned and implemented disaster recovery solutions for the retrieval, archival and recovery of the organization’s most critical data.

Provided systems management, problem escalation and mission critical support for all Business Technology Systems.• Researched, identified and resolved system problems in a timely manner by establishing a quality assurance team and initiating on-call procedures between system analysts, application developers and computer operations staff.• Designed and configured storage and SAN solutions using IBM and CISCO hardware.

Served as lead analyst for 10 mainframe application programmers to develop customized code for the commission, payroll, reserve, reinsurance, new business and accounting systems.