Tim Thurston Email & Phone Number

Orlando, Florida

Scarborough Me

Oversee complaint handling system and complex customer calls.Interface with manufacturers' product support investigative teams, vendors and field service providers. Interface with various internal groups (Quality Assurance, Regulatory Assurance, field personnel, marketing) concerning product and customer service issues. Assist management in developing and.

Scarbourgh Me

Provide customer support for clinical diagnostic reagents and instruments including molecular, ELISA, lateral flow, and bead based immunoassay.

Portland, Maine Area

Design and implement a database system that incorporates management of the goat herd, inventory, sales, purchasing, real time product status (technical processing data), and statistical analysis of product performance. Through the creation of custom applications pull data from MS Excel, MS, Word, PDF, etc. for inclusion in database. Apply various means of.

Processing/purification of polyclonal and monoclonal antibodies and human serum proteins using various chromatography techniques; manufacture of related products including human serum-based calibrators, and enzyme and fluorescent dye conjugates; and QC analyses at the in-process stage.

Operation of automated food packaging equipment and supervision of line workers.

• Preformed ribosomal DNA fingerprinting and cluster analysis of 144 E.coli samples, and monitored the phosphorus discharge of 19 steams collecting over 400 samples over 8 weeks.
• Developed experimental design and statistical approach for microbial source tracking of E. coli contamination at stream sites
• Isolated, cultured, and identified E. coli from environmental samples using a variety of media and INViC tests.
• Performed cluster analysis and correlation statistics using Bionumerics and STATA software on ribosomal DNA fingerprint data in order to identify the source of E. coli strains
• Monitored stream discharge, chemical properties, and phosphorous discharge of 19 streams over eight weeks
• Presented results in both poster and PowerPoint formats at the Vermont Streams Conference, NSF Water Dynamics Conference, VGN Career Day and many other professional conferences

• Tutored Johnson State College Student in Organic Chemistry and Physics.
• Helped student understand and learn critical concepts and reactions in organic chemistry
• Reinforced mathematical and conceptual topics in physics

• Teaching assistant for Introduction to Biology, and assisted professor in an artificial streams lab.
• Taught biological principals to students during Introduction to Biology Labs
• Assisted in the reconditioning of artificial streams equipment and laboratory

• As part of a support team, provided customers with technical support for the ACS200 photolithography product line.
• Troubleshot by phone, email, and on-site; electronic and mechanical failures, software issues, and the customer’s application
• Worked with demanding or unsatisfied customers to balance their needs with the interests of the company, while striving for a win-win resolution
• Maintained customer service records in Microsoft Access, and online with a custom Oracle database

• While serving inn the 82nd Airborne Division, responsible for the troubleshooting and repair of the Avenger anti-aircraft missile system.
• Troubleshot electronic and mechanical equipment failures by radio and on site
• Kept equipment at deployment ready status at all times, and conducted weekly inspections
• Oversaw weekly preventative maintenance checks, and coordinated with units to create a maintenance schedule