Timothy Tung Email & Phone Number

New York, Ny, Us

New York, United States

- Spearhead the development of an internal release management tool, reducing delayed releases of the company's flagship digital product by 30%, impacting over 100M+ customers. The tool also enables teams to monitor test progress, manage incidents and defects, and detect API issues early.- Partner with product, tech, and design teams to ensure seamless integration and alignment with business objectives, consistently influencing product improvements based on user feedback.- Specialize in user research, interaction design, and service design to create intuitive, user-friendly experiences.- Train new team members, rapidly imparting years of knowledge to empower them to take on significant responsibilities, including a major redesign of the user/product flow.- Utilize Figma for product design and Lucidspark for service design and user flows. Apply agile or scrum methodologies as necessary to meet project needs and strict timelines.- Regularly gather user feedback, conduct A/B tests, and iterate on designs to enhance the product, simplifying daily tasks for users.- Lead research-based workshops and design sprints, frequently traveling to bring key stakeholders together for efficient, in-person collaboration.

Greater New York City Area

Evaluated and simplified heavy loads of data acquired through card sorting and other best-practiced user research approaches. Facilitated research sessions and engaged users throughout the design process for companies by advocating for their user needs such as FOX, Sinclair Broadcast Group, Disney, etc. Championed the modernization of tooling, processes, and technologies resulting in the adoption of collaborative tools like Abstract, Miro, and Zeplin throughout the product and development lifecycle. Designed and facilitated design sprints that included cross-departmental cooperation to efficiently tackle complicated problems arising from strategic initiatives from the project management team. Collaborated with the leadership team in conducting interviews for potential product design candidates as well as, conducting onboarding processes for new hires. Rendered expertise in Sketch, Abstract, Axure, Zeplin, Miro, and Jira throughout ideation and delivery stages.

Greater New York City Area

Led the design, UI specification, and product roadmap for the company’s mobile flagship product. Engaged with numerous teams while facilitating user research, design sprint workshops, QA testing, and usability testing. Enriched diverse experiences for a variety of clients through user research, concept development, sketching, creating wireframes, prototyping, user-testing, and other artifacts. Executed systematic and strategic design decisions related to core and advanced functionalities for new and existing products on the web, desktop, and smartphone platforms.

Greater New York City Area

Directed a cross-functional team in redesigning a multi-platform POS platform while working with stakeholders. Enabled clients to expand services by allowing their customers to interact with the new self-serving product line by designing the UI, user experience, and product logic. Paid acute attention to the user research insights while interpreting them into new, exhilarating interactive solutions for all user groups while tracking KPI metrics to benchmark against plan progress and success.

Greater New York City Area

As a consultant and designer for Elimsoft, I focused on transforming their vision into a user-focused asset designed as a mobile application. Advocated for users through quantitative and qualitative user research such as surveys, interviews, and competitor analysis, to learn about their requirements and goals. Fulfilled design opportunities and improved the functionality of the designed solution through usability testing. Ultimately delivered user flow diagrams, user journeys, high-fidelity wireframes, and concept design mockups for development.

Greater New York City Area

Led the team through user research, developing the latest information architecture, creating wireframes, and prototyping. Reduced the bounce rate by 40% with the redesigned platform.

Pennington, Nj

• Advised internal employees with operational issues and strategic analyses on 529s and ESAs• Analyzed, prepared, and reviewed external client’s beneficiaries and wills in preparations for future events• Assisted internal employees with retirement products such as IRAs and Roths • Collaborated with internal employees to develop strategies to minimize financial risks and exposures• Maintained database efficiency by analyzing legal documents such as affidavits and power of attorney• Researched, interpreted, and applied current technical guidance on various financial retirement and educational areas• Utilized IRS guidelines and regulations to monitor and operate individual client’s retirement accounts

Bachelor Of Science - Bs, Business Administration And Management, General, Cum Laude

Activities and Societies: - Member of Sigma Iota Epsilon, the National Honorary and Professional Fraternity - Ribiero Jiu Jitsu at Elite.

Certificate Of Completion, User Experience Design

Activities and Societies: General Assembly's User Experience Design Immersive is a boot camp dedicated to prepare students to think like.

Management And Leadership, Business, Management, Marketing, And Related Support Services

Rider University’s first student admitted to Hong Kong