Tim Van Meter Email & Phone Number

Atlanta, Ga, Us

Alpharetta, Ga

I was a leader within the Employee Experience function which focused on transforming complex internal business systems/processes into more streamlined, easier-to-use experiences with a focus on reducing friction and maximizing productivity. Managed the Design function, leading a team of 12 globally distributed, senior experience designers focusing on improving experiences within areas like Employee Customer Support, Talent/HR, Identity Management, and In-Office Experiences. Advised senior stakeholders and country leaders on product/service and employee experiences, from conceptual designs through delivery. Facilitated client workshops and meetings, translating complex ideas into achievable insights. Crafted executive-level presentations that simplify findings and concepts, helping to drive informed decision-making. Used Figma, FigJam, and Miro to help run workshops, map services & experiences, and craft ideas that become deliverable experiences.

Greater Atlanta Area

Served as Creative Director for Comcast Business client, working on-site to build an internal team of 30+ designers, researchers, and UI Devs to manage existing customer experiences, and technician experiences, and redesign new customer acquisition channels and digital marketing platforms. Started by identifying the most painful points in end-to-end experiences and targeting experiences that would have the most impact. Also analyzed market data to identify trends and threats and delivered in-depth customer and technician research. Delivered a multi-year strategic plan to help drive strategic direction. Software used was Sketch and InVision.

Greater Atlanta Area

Acted as Associate Creative Director on a variety of projects, working for clients like Michelin, Carnival Cruise Lines, and CBL Properties. Helped to craft both strategic and tactical user research to help deliver results. Worked with DEV and Strategy teams to help deliver measurable results to our clients.

Greater Atlanta Area

Was brought on to help deliver UX needs for select client projects as well as to help build out the Atlanta UX team.

Greater Atlanta Area

Helped define and build a UX team for the agency and integrate UX deliverables into the agency process.

Greater Atlanta Area

Was brought in to help deliver on a couple of key client projects.

Greater Atlanta Area

Was brought in to help on an internal conceptual project to help define and complete the initial conceptual design of the booking and inventory management system of the future.

Greater Atlanta Area

Helped define and build a UX team for the agency and integrate UX deliverables into the agency process. Also helped to deliver on key client projects.

Mooresville, Nc

Worked directly with senior-level management to research, create, and coordinate all experience design efforts across various channels for MyLowe’s platform to ensure a seamless customer and associate experience. Was an integral part of creating, testing, and refining strategy efforts that were used to help shape the direction of upcoming massive organizational changes in regard to the creation of a customer experience organization.

Greater Atlanta Area

Built out a globally distributed design, research, and UI development team. Implemented full UX processes for gathering UX requirements, developing wireframes, and rapid prototyping. Developed UX standards and guidelines for developers to follow. Oversaw the creation of a common control library. Developed, ran, and analyzed multiple global usability studies to gain insight into actual user needs and to better understand the implications of proposed designs. Led the effort to collect a vast knowledge of competitive product offerings and developed go-to-market sales strategies for our products in regard to each specific competitor. Oversaw market research, and product/client requirements, and supported the development of product marketing materials. Assisted in the development of corporate strategic partnerships with our technology vendors and providers (Adobe, Microsoft).

Atlanta, Ga

Founded the company with the intent to better serve the experience design, marketing and IT needs of small businesses in various markets and verticals. Was involved in almost every aspect of the business, ranging from initial client pitches and account management to marketing strategy definition and advertising campaign creation; from media buying to print and web design; from store layout to SMB tech buying recommendations. Highlights include: - Increased sales for a jewelry client by over 275% in the 4th quarter alone in 2004 with the help of targeted advertising and placement, and averaged an increase in sales of 60% year over year through 2006. - Increased orders for a local florist by an average of 78% percent per month with the creation of their website ordering platform. - Led multiple successful restaurant launches in Chicago and New York City.- Consolidated media buying power gave small businesses access to otherwise unapproachable inventory in radio, print, and online.