• Design and implement features to increase revenue or reduce customer acquisition cost (CAC)• Create and maintain data reportings for clients to display user, invoices, and payment data that is not directly accessible through the main UI• Communicate and collaborate with new and existing clients to assess their needs and implement fixes and/or features that would smoothen their day-to-day business operations• Maintain and improve legacy code bases to ensure they stayed up to date and work with new features and services• Improved client experience in check-in/out processes by displaying additional information on mobile instead of the full web application

• Manages a team of 12 technicians that provide desktop and technological support to staff and faculty on the UC campus.• Collaborate with the ITCS team to upgrade a campus-wide operating system during the 19-20 academic year.• Organize, implement, and manage systems around campus while reporting updates to management.• Responsible for hiring new technicians for the ITCS Special Operations Team

• Served as the official representative of 22,000+ students of Diablo Valley College• Lead an executive board to handle problems in college and district level• Act as DVC's official representative in district meetings• Represent student's voice in college council, where decisions regarding changes in college takes place

• Served as the official representative of 22,000+ students of Diablo Valley College• Served as Vice-Chair of ASDVC Technology Committee• Served in ASDVC Legislative Committee• Represent DVC Students in State Conferences and meetings

• Assisted and guided at least 15 students daily through unfamiliar programs and programming assignments using Java, C++, Python, and HTML• Responded and resolved to IT helpdesk tickets from students all over campus• Managed 100 computers across 3 computer labs and troubleshot hardware in the lab

• Researched and implemented VMware Hands-on Lab on campus for engineering and computer science department across campus achieving effective pilot implementation in 9 months• Suggested changes for hardware and software upgrades in computer labs to Information Technology Committee chair and campus executives