Client Success - Product Specialist And Technical Support
CurrentMy current role with Brightly (a Siemens company) sees me primarily communicating between clients and the software development and engineering teams. I have become a product specialist in a range of Brightly's Enterprise Asset Management and Strategic Asset Management software, and help clients to get the best use of the products they have purchased. I am also a part of the development cycle, which includes meeting with the development team, providing client feedback, performing bug investigations, assisting the dev team with prioritisation of tasks and preparing documentation for fortnightly sprints.